ABOUT THE ROLE Reporting to the Director, Parking Development, this position will drive product planning, execution and delivery of new and emerging mobility and technology services, transforming Toronto Parking Authority (TPA) to a leading mobility services provider with a fully integrated customer experience across both physical and digital touchpoints. The Senior Manager, EV Network Development will develop product roadmaps and execute plans that deliver improved customer and operational outcomes and margins for TPA’s portfolio. They will also work closely with TPA Operations and Infrastructure Technology teams to coordinate plans and improve service delivery to ensure TPA is providing best-in-class parking, EV charging and mobility services.
RESPONSIBILITIESProduct Management and Execution- Develop product strategy roadmaps based on current and directional trends related to emerging mobility (incl. EV Charging), digital business and customer “must haves”. Anticipate requirements based on customer research and industry developments.
- Lead product development for both mobility/micro-mobility and technology-driven customer experiences including customer-facing physical hardware and digital touchpoints, innovation prototypes and pilots, and technology integration; this includes customer-facing technologies that support controlled and uncontrolled parking services, EV Charging, Bike Share and other mobility services as part of TPA’s reimagining of its assets towards multi-use mobility hubs.
- Execute on key strategic initiatives to deliver superior experiences that bridge the digital and physical worlds, empowering customers to engage with the TPA across multiple channels to drive revenues and enhance customer experiences.
- In collaboration with IT, build new systems, processes, and detailed end-to-end business requirements to deliver new business and customer experiences for the TPA. Partner and lead delivery of projects within assigned portfolio – on scope, time, and budget.
- Lead creation of Scope of Work (SOW) documentation for the various TPA procurement processes – including Requests for Proposal (RFP), Requests for Quotation (RFQ), and Expressions of Interest (EOI) from the open market including purchasing platforms (E.g. Merx).
- Manage the digital business portfolio, including project set-up, tracking and closure processes, as well as monthly quality assurance reviews and KPI’s of submitted initiatives/projects.
- Represent TPA’s interests on multi-disciplinary working groups and technology pilots; this includes the identification and review of new business opportunities involving TPA assets and other City programs.
- Oversee approvals and general coordination with City and external stakeholders including Business Improvement Areas and local Councillors’ offices related to product development.
People Leadership- Direct activities, assign responsibilities, set expectations, and motivate direct reports and cross-functional teams toward achieving portfolio objectives for all aspects of the product management life cycle.
- Coaches, mentors and develops individuals and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities.
- Engage and maintain collaborative relationships with key internal and external stakeholders including senior leadership across TPA to support the achievement of deliverables and overall objectives, assessing risks/opportunities, developing and executing plans.
- As required, onboard and partner with external resources to source required project management temporary staff to augment team.
Reporting and Insights- Develop metrics and use these metrics to monitor and evaluate business performance for new mobility and digital services. Implement and maintain reporting benchmarks and KPIs. Generate monthly, quarterly and annual reports and dashboards against KPIs.
- Monitor volume trends, customer demographics and overall activity across customer channels through analysis of operational reports, site visits and revenue control systems data; identify opportunities with customers for operational improvements and pricing to deliver enhanced service and financials.
- Use Business Intelligence data to improve fact-based decision making; leverage enhanced capabilities in data analytics to address strategic and operational business opportunities.
- Integrate desired performance measurement metrics with customer engagement and satisfaction survey programs to gather feedback and opportunities for improvement across business channels and verticals.
Budgetary Responsibilities- Management of P&Ls, targets, budgets related to responsible operating and capital programs.
- Co-leads the preparation and ongoing management of annual operating and capital budgets to support emerging mobility and digital product management.
- Recommends revenue management and cost control opportunities to improve the P&L.
- Recommends contract amendments and terms to be negotiated with existing and prospective clients.
- Leads government funding applications and expense claim reimbursements in coordination with Finance.
- Complete other duties as assigned.
QUALIFICATIONS- University degree in a related discipline, including Business Administration, Marketing, Planning, Project Management, Information Technology or equivalent field.
- Minimum three (3) years of product management and program delivery experience.
- Minimum three (3) years’ experience in EV charging, mobility, retail, digital and/or omnichannel experience.
- Broad knowledge in the field of product management, e-commerce and digital programs is an asset.
- Sound knowledge of procurement processes and contract management.
- Sound understanding of Change Management practices, and ability to partner with and influence individuals and cross-functional teams.
- Ability to execute high-level program planning and think strategically; outstanding problem-solving skills grounded in data and consumer insights and understands how to incorporate analytics into project requirements.
- Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholder relationships. Ability to be persuasive, motivational, and persistent as needed.
- Strong team leader/player who can foster productive friction, create a great place to work and holds themselves to the highest accountability and commitment.
- Customer-centric approach to delivering great service to customers and stakeholders.
- Ability to evaluate business trends and competitive landscape and modify business strategies accordingly.
- Demonstrated effective management of P&Ls, targets, budgets combined with strong organizational skills, attention to detail, and ability to plan and prioritize; has strong financial and proforma modeling skills.
- Strong commitment to the organization’s Core Values and cultural change.
- Ability to perfomr efectivly in a high-pressure, fast-paced environment.
- Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.
JOB INFORMATIONVacancies: 1 Position
Salary Range: $100,000 to $116,000
AI may be used as a support tool in our hiring process. All final decisions are made by trained staff.
About the Toronto Parking Authority
Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.
