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Added 9 mins ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 9 mins ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 9 mins ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Sherbrooke, NS
- Internship
The Nutrition and Food Services Utility Worker works in the patient and retail food service setting. Reporting to the Manager / Food Service Supervisor, the Utility Worker may be…
Added 9 mins ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 9 mins ago
B
Senior Manager, Trade Compliance
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 9 mins ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
St. Catharines, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 9 mins ago
BH
Personal Care Attendant, Complex Care
Bruyère Health
Ottawa, ON
- Part-time
…built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join…
Added 23 mins ago
V
Senior Product Manager, Payments Gateway
Versapay
Canada
- Full-time
Product management at Versapay is a craft that blends strategic thinking, customer empathy, and strong execution. As Senior Product Manager, Payments Gateway, you will own Versapay’s…
Added 23 mins ago
A
Warehouse Supervisor
AlumierMD
Toronto, ON · North York, ON
- $68,000 to $78,000 CAD / year
- Full-time
Working closely with the Operations Manager, you will set the standard for safety, quality, and productivity on the floor, and help us find better ways of working as we grow.
Added 23 mins ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Contribute to NAV CANADA’s overall Technology program with growing experience and knowledge of specialty systems function and field utilization.
Added 24 mins ago
Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight - Toronto
Scotiabank
Toronto, ON
Learning and development through Scotia Academy, a virtual learning experience to upskill and develop your capabilities at work or from your personal device
Added 24 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 24 mins ago
Food Service Worker - Nutrition and Food Services
Nova Scotia Health and IWK Health
Sheet Harbour 36, NS
The Nutrition and Food Services Utility Worker works in the patient and retail food service setting. Reporting to the Manager / Food Service Supervisor, the Utility Worker may be…
Added 38 mins ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
…future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy,…
Added 38 mins ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 38 mins ago
NC
Member Associate
Northern Credit Union
Wawa, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 38 mins ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
You won’t be learning alone. You’ll be coached day to day by our Planning Manager and colleagues.
Added 54 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saint John, NB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
You won’t be learning alone. You’ll be coached day to day by our Planning Manager and colleagues.
Added 1 hour ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
…Days:variousHours of Work:0830-1630/0900-1700/0915-1715; 1700-0000 and 0000-0830 on callWork Site:4380 Lormier Road, WhistlerSalary/Rate:$43.48/Hour Job Summary: In accordance with the…
Added 1 hour ago
CE
Project manager - Aerospace
Capgemini Engineering
Montreal, QC
- Full-time
Capgemini Engineering is seeking a Bilingual - Project Manager ( French & English - written and spoken) to join the Project Management team in Mirabel, Québec for Aerospace Domain. In this…
Added 1 hour ago
RH
Accounting Manager
Robert Half
Toronto, ON · North York, ON
- $75,000 to $100,000 CAD / year
- Full-time
We are working with a growing professional services organization that is looking to add an experienced Accounting Manager / Senior to lead day‑to‑day accounting operations and support…
Added 1 hour ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Middleton, NS
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 1 hour ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Middleton, NS
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 1 hour ago
Nurse Educator - The Learning Institute
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, the Learning Institute, the Nurse Educator is responsible for program and curriculum design: assessing, planning, developing, implementing, and evaluating learning…

Toronto Pearson International Airport

Manager, Operational Modernization

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 8+ years of progressively responsible experience in operations, operational planning, process improvement, capacity planning, business transformation, or strategy execution.
Posting language: English
Posted: Oct 27, 2026

Original job description

Toronto Pearson is transforming. Now’s the time for your career to fly.

Toronto Pearson is transforming - and this is your opportunity to help shape how Canada’s leading global hub airport operates. Join approximately 2,100 GTAA employees and our airport partners in building a next-generation airport that sets a higher standard for performance, customer care, sustainability, safety, and efficiency. Your work will help create a more uplifting travel experience, strengthen the prosperity of our people and community, and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of cross-functional continuous improvement and modernization initiatives that strengthen operational efficiency, planning effectiveness, capacity utilization, and cost effectiveness. Working with operational leaders, corporate partners, and readiness teams, you will turn operational insights, demand and capacity forecasts, performance measures, and stakeholder input into practical improvements. Your leadership will advance a multi-year modernization roadmap and help deliver safer, more resilient, efficient, and cost-effective airport operations.

As a Manager, Operational Modernization, you will:

Manage a portfolio of cross-functional continuous improvement and operational modernization initiatives from intake and prioritization through implementation, benefits tracking, and close-out.
Support delivery of the multi-year operational modernization roadmap by sequencing initiatives, coordinating governance, and aligning execution with airport strategic objectives.
Identify and advance opportunities that improve operational efficiency, planning effectiveness, capacity utilization, and cost effectiveness.
Translate operational data, performance insights, and stakeholder input into clear priorities and actionable recommendations.
Contribute to business cases, implementation plans, governance structures, and continuous improvement approaches.
Support integrated demand and capacity planning across terminal, airfield, baggage, groundside, security, and passenger-processing functions.
Lead the evolution of airport operating plans toward integrated, scenario-based planning models that inform resource, facility, process, and contingency decisions.
Identify operational constraints, capacity risks, and service impacts, and recommend mitigation strategies that optimize throughput while maintaining or improving service standards.
Lead, coach, and manage the performance of direct reports while building capability in continuous improvement, problem solving, change management, project delivery, and data-driven decision making.
Foster a culture of continuous improvement by promoting Lean principles, innovation, operational excellence, and knowledge sharing.
Build strong cross-functional relationships across Airport Operations, IT, Customer Experience, Commercial, and Airport Development Technical Services.
Engage airlines, ground handlers, government agencies, technology vendors, industry bodies, and research partners to evaluate, pilot, and implement modernization initiatives.

This is the role for you, if you have:

8+ years of progressively responsible experience in operations, operational planning, process improvement, capacity planning, business transformation, or strategy execution.
People leadership, team supervision, or matrix leadership experience, including performance management and stakeholder coordination.
Experience in aviation, transportation, logistics, infrastructure, passenger processing, or another complex, high-volume operational environment.
Demonstrated success delivering modernization, productivity improvement, operating model redesign, capacity enhancement, or continuous improvement initiatives.
Knowledge of airport operations across terminal, airfield, baggage, groundside, security, and passenger-processing functions.
Knowledge of integrated demand and capacity planning, scenario-based operational planning, forecasting, resource modelling, fast-time simulation, and capacity enablement.
Strong analytical, facilitation, problem-solving, and decision-support skills, with the ability to translate complex operational information into practical recommendations.
Strong written and verbal communication skills, including executive briefing, presentation development, stakeholder engagement, and change communication.
Advanced proficiency with Microsoft Office tools; familiarity with data visualization, reporting, analysis, and planning tools is an asset.
Certification or professional education in project management, change management, Lean, Six Sigma, continuous improvement, operational excellence, airport operations, aviation management, or capacity planning is an asset.
A bachelor’s degree in Aviation Management, Operations Management, Industrial Engineering, Transportation Planning, or a related discipline, or an equivalent combination of education and relevant experience.
Ability to obtain and retain Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.

Apply About employer

More about this job

Responsibilities

Lead a portfolio of cross-functional operational modernization and continuous improvement initiatives, advancing the airport’s multi-year roadmap and improving efficiency, capacity utilization, planning, and cost effectiveness. Coordinate integrated demand and capacity planning, develop scenario-based operating plans, manage and coach direct reports, and collaborate with internal teams and external airport partners to implement improvements.

Requirements

Requires 8 or more years of progressively responsible experience in operations, planning, process improvement, transformation, or a related field, along with leadership experience and success delivering modernization or continuous improvement initiatives. A bachelor’s degree in a relevant discipline or equivalent experience is required, as are strong analytical, communication, and stakeholder skills; airport operations knowledge and relevant professional certifications are assets, and the candidate must be able to obtain and retain Transportation Security Clearance.

Skills

Operational Modernization
Continuous Improvement
People Leadership
Operational Planning
Capacity Planning
Demand Forecasting
Scenario-Based Planning
Data Analysis
Problem Solving
Change Management
Project Delivery
Stakeholder Engagement
Business Case Development
Lean Principles
Microsoft Office
Executive Communication

Benefits

Flexible Retirement Program With Employer Matching
Voluntary Savings Plans
Flexible Work Environment
Learning Opportunities
Reward And Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Operational Modernization
Continuous Improvement
Operational Efficiency
Capacity Utilization
Cost Effectiveness
Modernization Roadmap
Integrated Demand And Capacity Planning
Scenario-Based Operational Planning
Forecasting
Resource Modelling
Fast-Time Simulation
Capacity Enablement
Lean Principles
Change Management
Project Management
Six Sigma
Operational Excellence
Business Cases
Governance
Performance Measures
Data Visualization
Microsoft Office
Transportation Security Clearance
Passenger Processing
Baggage Operations
Airfield Operations
Groundside Operations

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