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Added 12 mins ago
Material Handler
ELC Beauty LLC
Markham, ON
Report all inventory discrepancies to inventory Supervisor or Warehouse Manager
Added 12 mins ago
Material Handler
ELC Beauty LLC
Markham, ON
Report all inventory discrepancies to inventory Supervisor or Warehouse Manager
Added 13 mins ago
OC
Student, CLC Fitness
Olds College of Agriculture & Technology
Olds, AB
- $15.45 to $16.48 CAD / hour
- Part-time
…enthusiastic, driven individuals to contribute to the seamless daily operations of the facility. This role primarily focuses on ensuring the smooth and efficient functioning of the fitness…
Added 13 mins ago
US
COORDINATOR, OPERATIONS (ONE-YEAR TERM)
U SPORTS
Richmond Hill, ON
- Contract
Reporting to the Manager, Sponsorship & Content the Coordinator, Operations will support
Added 13 mins ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
Work Location: This is a fully in-person role based at the company’s Toronto operations. The Senior Quality Assurance Manager is expected to be on-site five days per week, providing visible…
Added 13 mins ago
GR
Restaurant Manager
Groupe Ryu
Dorval, QC
- Full-time
Restaurant Manager, Montréal-Trudeau Airport (YUL)
Added 13 mins ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 42 mins ago
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Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers. Executes and delivers on Investment product and service processes ensuring…
Added 42 mins ago
I
Assistant Manager
IPC/Subway
Eganville, ON
- $18 to $20 CAD / hour
- Full-time
- Part-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 42 mins ago
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Assistant Manager
IPC/Subway
Barry's Bay, ON · barrys bay, ON
- $18 to $20 CAD / hour
- Full-time
- Part-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 42 mins ago
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Assistant Manager
IPC/Subway
Nanaimo, BC
- $18.5 to $21 CAD / hour
- Full-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 42 mins ago
I
Assistant Manager
IPC/Subway
Nanaimo, BC
- $18.5 to $21 CAD / hour
- Full-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 42 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…data collection is a core input to this work, and the Drone Operations team is responsible for planning, coordinating, and delivering that data accurately and on…
Added 42 mins ago
RS
Accounting Manager
Red Sands Plumbing & Electric
Charlottetown, PE
- Full-time
Red Sands Group is hiring an Accounting Manager to run the day-to-day accounting, payroll, and benefits for Red Sands Plumbing & Electric, Red Sands Insulation, and several holding…
Added 42 mins ago
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Shift Manager
IPC/Subway
New Minas, NS
- $19 CAD / hour
- Full-time
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Added 42 mins ago
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Restaurant Supervisor
Jollibee Foods Corporation North America
Vancouver, BC
- $20.25 CAD / hour
- Full-time
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The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 42 mins ago
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Shift Manager
IPC/Subway
Goffs, NS
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Added 42 mins ago
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Assistant Manager
IPC/Subway
Goffs, NS
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Added 42 mins ago
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Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
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The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 58 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
Prepare and generate reports; maintain registers and support KPIs in coordination with the Warehouse Manager.
Added 58 mins ago
T
Personal Banking Associate
TD
Richmond, BC
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Added 58 mins ago
S
Operations Consultant - Full Time
sephora.com
Saint John, NB
- $17.65 to $22.05 CAD / hour
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The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 58 mins ago
S
Asset Protection Partner
sephora.com
Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 58 mins ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 58 mins ago
TB
Store Lead
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- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…

Toronto Pearson International Airport

Quality Analyst

Toronto, ON, Canada

This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week. · Full-time

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Job details

Pay: This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week.
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch, effectiveness and efficiency of the Airport Operations employees, maintaining data, identifying key areas for improvement based on the Key Performance Indicators, identifying benchmarks and goals for the Operations Control Specialists and reporting the results.

As a Quality Analyst, you will:

Monitor quality, and report trends in productivity, performance, customer service, dispatch, effectiveness and efficiency of the Airport Operations personnel using the various systems established in the AOC.
Provide administrative system support for primary AOC systems to enable the AOC team to implement, operate and mature them successfully.
Develop, coordinate, and deliver refresher and recurring/regulatory training to Airport Operations personnel.
Ensure audits are conducted monthly and findings from those audits are reflected in recurrent training and SOP changes Support the development of New training programs for the Operational Communications Team, performs system end user training.
Document new and modifications to existing policies, procedures, and job aides.
Recommend areas for improvement to alleviate or resolve weaknesses based on data analysis.
Perform audits on Operational Communications Specialists and reports results.
Provide immediate coaching on an ongoing basis, on the job training and guidance as new processes are being implemented within the AOC or existing processes are modified.
Identify benchmarks and goals, and report the results.
Prepare and identify training requirements and make recommendations to alleviate or resolve weaknesses based on data analysis.
Act as a liaison between Airport Operations Control and internal departments.
Maintain training records for the Operations Control Team.
Highlight areas for continual improvement.
Develop key strategic relationships with internal stakeholders.
Liaise with other GTAA departments to ensure that AOC processes and procedures align with the expectations of the AOC.
Maintain full qualification of AOC operational positions by working 1 shift a month in the live environment for the purpose of conducting initial and recurrent training and being a subject matter expert.

This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week. A written test will be administered as a part of the competitive process.

This is the role for you, if you have:

Minimum of 5 years’ experience within airport operations.
Minimum 2 year post-secondary diploma or an acceptable combination of education and/or experience.
Recent and relevant experience in the last 2 years as a Specialist, Airport Operations Control.
Minimum 3-5 years' experience within a call/control center environment.
Experience with documentation and record keeping.
Experience with the systems used by the AOC team for monitoring the Day of Operation.
Must have a fully satisfactory work performance in his/her current position and a work record that is void of discipline and unacceptable attendance that would have a bearing on the duties, roles and responsibilities of the posted position.
Must be able to obtain and retain a Transportation Security Clearance.

Knowledge and skills you bring, that set-you up for success:

Ability to learn new procedures and software applications reasonably quickly.
Ability to prepare and deliver group presentations.
Knowledge of and/or ability to learn the GTAA Organizational Structure.
Knowledge of and/or ability to learn the GTAA Operations processes, procedures and systems.
Proficiency using Microsoft Office Suite.
Ability to analyze data, and submit a report with recommendations for areas of continuous improvement.
Proficiency in using online data storage such as i-share.
Strong problem-solving and analytical skills and sound judgment in a customer centric environment.
Strong customer service and interpersonal skills.
Class G Provincial Driver’s License and AVOP.
Ability to learn new procedures and software applications reasonably quickly.
Ability to identify areas of improvement, recommend courses of action and make process improvements.
Ability to think strategically and evaluate current processes and tools against departmental objectives and make recommendations.
Ability to build and develop key strategic relationships internally with various departments of the GTAA Ability to communicate effectively in writing and orally.
Ability to understand the relationship between CTS/AVS Operations and the impact they have on each other, and be able to recommend or modify the AOC procedures to support the overall Airport Operation with minimal supervision.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

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More about this job

Responsibilities

Monitor and audit Airport Operations Control personnel and systems, analyze performance and productivity data, and report trends, benchmarks, and improvement recommendations. Develop and deliver training, maintain records and procedures, provide coaching and system support, and coordinate with internal departments to align AOC operations.

Requirements

Requires at least five years of airport operations experience, a minimum two-year post-secondary diploma or an acceptable equivalent combination of education and experience, and recent experience as an Airport Operations Control Specialist. Candidates also need call/control center experience, familiarity with AOC monitoring systems, documentation skills, a Class G driver’s license and AVOP, and the ability to obtain and retain Transportation Security Clearance.

Skills

Quality Monitoring
Data Analysis
Performance Reporting
Auditing
Training Delivery
Process Improvement
Documentation And Record Keeping
Microsoft Office Suite
Problem-Solving
Analytical Skills
Customer Service
Interpersonal Skills
Strategic Relationship Building
Written And Oral Communication
Class G Driver’s License And AVOP

Benefits

Retirement Planning
Comprehensive Group Health Benefits
Employee Assistance Program
Paid Leave
Education And Training
Recognition And Rewards Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Airport Operations Control
Operational Communications
Quality Monitoring
Key Performance Indicators
Data Analysis
Performance Reporting
Productivity
Customer Service
Dispatch
Audits
Benchmarking
Continuous Improvement
Training Programs
Refresher Training
Regulatory Training
Standard Operating Procedures
Policies And Procedures
Documentation
Record Keeping
Microsoft Office Suite
Online Data Storage
I-Share
Call/Control Center
Transportation Security Clearance
Class G Driver’s License
AVOP
Airport Operations Systems

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