Jobs in Canada

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Added 1 min ago
DI
Project Manager
DEP International Inc.
NB · Madawaska, NB
- Full-time
Knowledge of Inspection processes and quality control procedures relevant to fabrication, pressure vessel, and piping projects.
Added 1 min ago
HE
Gestionnaire de projets de service HVDC/Service Project Manager HVDC
Hitachi Energy
Montreal, QC
- Full-time
Hitachi Energy is seeking a Service Project Manager to support customers operating high-voltage direct current (HVDC) transmission systems and high-voltage power quality solutions within…
Added 1 min ago
DC
executive sous-chef
Domaine Château-Bromont
Bromont, QC
- Full-time
Plan menus and ensure food meets quality standards
Added 30 mins ago
Part Time Tailor
Moores Clothing
Medicine Hat, AB
The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen…
Added 31 mins ago
N
Member of Technical Staff 3
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Implement robust access control policies to eliminate unauthorized data exposure during search queries.
Added 31 mins ago
AL
Sourcing & Procurement Manager
AMBICO Limited
Ottawa, ON
- Full-time
Working closely with Operations, Engineering, Quality, and Finance, the Sourcing and Procurement Manager plays a critical role in production continuity, cost control, and continuous…
Added 1 hour ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
Manages the ongoing maintenance of standards, guidelines and contract and commercial management control systems that promote safe, efficient and cost-effective commercial oversight, using…
Added 1 hour ago
M
Construction project manager
Mongrain
Mirabel, QC
- Full-time
Comply with and enforce project control programs quality and health and safety;
Added 2 hours ago
YS
Senior Health Manager
Yemen ShortList
Aden
- Part-time
Under the supervision of the Health Coordinator, the Senior Health Manager provides technical and managerial oversight for IRC Yemen’s health portfolio country wide. The portfolio covers…
Added 3 hours ago
BV
FACILITIES AND MAINTENANCE MANAGER
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 3 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 3 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…environment to ensure consistency of services and the highest quality of…
Added 3 hours ago
AH
Service Worker Il – DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Must have the ability to successfully complete orientation at 37.5 hours per week
Added 4 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200…
Added 5 hours ago
W
(CAN) Customer Service Manager
Walmart
Slave Lake, AB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 5 hours ago
KA
supply chain project manager
Kiokii and...
Markham, ON
- Full-time
Develop quality management and quality assurance standards
Added 6 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Rouyn-Noranda, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Participates in monthly quality control practices.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 6 hours ago
FR
Project Manager
Foresight Recruitment Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is an established general contractor with a strong pipeline of work and is looking for a Project Manager to lead construction projects from preconstruction through to completion.
Added 6 hours ago
MA
Job Captain
MBH Architects
NB · Chiasson Office, NB
- Full-time
Partner with the Project Manager and mentor designers in producing and issuing accurate sets of construction documents as well as other required client deliverables
Added 6 hours ago
FR
Senior Site Superintendent
Foresight Recruitment Group
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
You will lead daily site activities, working closely with the Project Manager to coordinate trades, maintain schedules and uphold safety and quality standards. Your experience will be…
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Participates in monthly quality control practices.
Added 6 hours ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The role combines project management, customer communication, estimating, scheduling, financial control, trade coordination and team leadership. Success requires the ability to keep many…

Quality Analyst

Toronto, ON, Canada

This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week. · Full-time

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Job details

Pay: This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week.
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch, effectiveness and efficiency of the Airport Operations employees, maintaining data, identifying key areas for improvement based on the Key Performance Indicators, identifying benchmarks and goals for the Operations Control Specialists and reporting the results.

As a Quality Analyst, you will:

Monitor quality, and report trends in productivity, performance, customer service, dispatch, effectiveness and efficiency of the Airport Operations personnel using the various systems established in the AOC.
Provide administrative system support for primary AOC systems to enable the AOC team to implement, operate and mature them successfully.
Develop, coordinate, and deliver refresher and recurring/regulatory training to Airport Operations personnel.
Ensure audits are conducted monthly and findings from those audits are reflected in recurrent training and SOP changes Support the development of New training programs for the Operational Communications Team, performs system end user training.
Document new and modifications to existing policies, procedures, and job aides.
Recommend areas for improvement to alleviate or resolve weaknesses based on data analysis.
Perform audits on Operational Communications Specialists and reports results.
Provide immediate coaching on an ongoing basis, on the job training and guidance as new processes are being implemented within the AOC or existing processes are modified.
Identify benchmarks and goals, and report the results.
Prepare and identify training requirements and make recommendations to alleviate or resolve weaknesses based on data analysis.
Act as a liaison between Airport Operations Control and internal departments.
Maintain training records for the Operations Control Team.
Highlight areas for continual improvement.
Develop key strategic relationships with internal stakeholders.
Liaise with other GTAA departments to ensure that AOC processes and procedures align with the expectations of the AOC.
Maintain full qualification of AOC operational positions by working 1 shift a month in the live environment for the purpose of conducting initial and recurrent training and being a subject matter expert.

This unionized position is classified at the Band 7 level, with an hourly wage of $47.35, based on a 37.5 hour work week. A written test will be administered as a part of the competitive process.

This is the role for you, if you have:

Minimum of 5 years’ experience within airport operations.
Minimum 2 year post-secondary diploma or an acceptable combination of education and/or experience.
Recent and relevant experience in the last 2 years as a Specialist, Airport Operations Control.
Minimum 3-5 years' experience within a call/control center environment.
Experience with documentation and record keeping.
Experience with the systems used by the AOC team for monitoring the Day of Operation.
Must have a fully satisfactory work performance in his/her current position and a work record that is void of discipline and unacceptable attendance that would have a bearing on the duties, roles and responsibilities of the posted position.
Must be able to obtain and retain a Transportation Security Clearance.

Knowledge and skills you bring, that set-you up for success:

Ability to learn new procedures and software applications reasonably quickly.
Ability to prepare and deliver group presentations.
Knowledge of and/or ability to learn the GTAA Organizational Structure.
Knowledge of and/or ability to learn the GTAA Operations processes, procedures and systems.
Proficiency using Microsoft Office Suite.
Ability to analyze data, and submit a report with recommendations for areas of continuous improvement.
Proficiency in using online data storage such as i-share.
Strong problem-solving and analytical skills and sound judgment in a customer centric environment.
Strong customer service and interpersonal skills.
Class G Provincial Driver’s License and AVOP.
Ability to learn new procedures and software applications reasonably quickly.
Ability to identify areas of improvement, recommend courses of action and make process improvements.
Ability to think strategically and evaluate current processes and tools against departmental objectives and make recommendations.
Ability to build and develop key strategic relationships internally with various departments of the GTAA Ability to communicate effectively in writing and orally.
Ability to understand the relationship between CTS/AVS Operations and the impact they have on each other, and be able to recommend or modify the AOC procedures to support the overall Airport Operation with minimal supervision.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Apply on LinkedIn About employer

More about this job

Responsibilities

Monitor and audit Airport Operations Control personnel and systems, analyze performance and productivity data, and report trends, benchmarks, and improvement recommendations. Develop and deliver training, maintain records and procedures, provide coaching and system support, and coordinate with internal departments to align AOC operations.

Requirements

Requires at least five years of airport operations experience, a minimum two-year post-secondary diploma or an acceptable equivalent combination of education and experience, and recent experience as an Airport Operations Control Specialist. Candidates also need call/control center experience, familiarity with AOC monitoring systems, documentation skills, a Class G driver’s license and AVOP, and the ability to obtain and retain Transportation Security Clearance.

Skills

Quality Monitoring
Data Analysis
Performance Reporting
Auditing
Training Delivery
Process Improvement
Documentation And Record Keeping
Microsoft Office Suite
Problem-Solving
Analytical Skills
Customer Service
Interpersonal Skills
Strategic Relationship Building
Written And Oral Communication
Class G Driver’s License And AVOP

Benefits

Retirement Planning
Comprehensive Group Health Benefits
Employee Assistance Program
Paid Leave
Education And Training
Recognition And Rewards Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Airport Operations Control
Operational Communications
Quality Monitoring
Key Performance Indicators
Data Analysis
Performance Reporting
Productivity
Customer Service
Dispatch
Audits
Benchmarking
Continuous Improvement
Training Programs
Refresher Training
Regulatory Training
Standard Operating Procedures
Policies And Procedures
Documentation
Record Keeping
Microsoft Office Suite
Online Data Storage
I-Share
Call/Control Center
Transportation Security Clearance
Class G Driver’s License
AVOP
Airport Operations Systems

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Work requirements

Jobs in Canada