Jobs in Canada

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Added 33 mins ago
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Marketing Manager
Stagevision
Mississauga, ON
- $100,000 to $115,000 CAD / year
- Full-time
Find creative ways to tell the stories behind our productions, people, client partnerships and technical expertise.
Added 33 mins ago
A
Senior Hybrid Interactive/Visual Designer [AQ-26646]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
Partner with UX researchers - and lead targeted evaluative research - to ground design decisions in verifiable user feedback.
Added 33 mins ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-26639]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Our client is a premier retail organization recognized for its innovative approach to commerce and its commitment to operational excellence. With a rapidly expanding eCommerce footprint,…
Added 33 mins ago
A
Digital Product Designer [AQ-26570]
Aquent
Toronto, ON
- Contract
…finances globally. In this role, you will act as a key strategic partner, leading with design to turn complex requirements into groundbreaking, user-centric solutions. You will collaborate…
Added 33 mins ago
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Gameplay Designer 2 [AQ-26582]
Aquent
Vancouver, BC
- $48 to $52 CAD / hour
- Contract
Aquent is proud to partner with a pioneering force in the gaming industry, celebrated for pushing the boundaries of interactive entertainment and delivering groundbreaking, globally…
Added 1 hour ago
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Senior Compensation Analyst
Jobgether
Canada
- $82,500 to $110,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Compensation Analyst based in Canada.
Added 1 hour ago
AA
Account Manager
Apt Agency
Toronto, ON
- Full-time
Client Relationships: Own the day-to-day management of client accounts, building trusted relationships and becoming a go-to partner for our clients.
Added 1 hour ago
K
Area Manager
Konekt
Perth, ON · West Perth, ON
- Full-time
Make a positive and lasting impact as you build your team and lead by example. Delivering exceptional client care and quality return to work outcomes. You will provide results-focused…
Added 1 hour ago
JI
Account Executive, Retail | Gestionnaire de comptes, commerce de détail
Jesta I.S.
Montreal, QC
- Full-time
Represent Jesta at industry events, conferences, and partner engagements.
Added 2 hours ago
TM
Pension & Benefits Administrator
Toronto Metropolitan University
Toronto, ON
- Full-time
Ability to work on campus an average of two (2) days per week
Added 2 hours ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
Experience collaborating with a large client base at an enterprise, SMB, partner, and SaaS level.
Added 3 hours ago
SP
Sr. Analyst, TMT Commercial Business
Salesforce Partner Canada
Toronto, ON
- Full-time
…and build sales pipeline across the region. Sales Alignment: Partner directly with regional sales leadership and account teams to build targeted campaigns that address key client…
Added 3 hours ago
MA
Senior Retirement Actuarial Consultant
Marsh Agency
Calgary, AB
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Ucluelet, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Hardy, BC
- Full-time
…the physical, mental, emotional, and spiritual aspects of the client (and family) to provide whole person care, in compliance with policies and procedures of acceptable BC health and…
Added 5 hours ago
M
Account Manager- Supply Side (Advertising)
MediaMint
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
programmatic digital advertising campaigns. The role will partner closely with Account Executives, clients,
Added 6 hours ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Assurer l’interface avec les fonctions au sein de notre entreprise (Experts, Spécialistes, Achats, Programme, Services Client, Essais en vol, Bureau de l'ingénierie en Chef) et développer
Added 6 hours ago
SH
Indigenous Coordinator - HSC Adult Emergency Department Community Hub
Southern Health-Santé Sud
Winnipeg, MB
- Full-time
…department and coordinate external resource support and referrals to partner agencies based on patient/client needs. The coordinator will supervise the ED Community Hub staff (Resource…
Added 7 hours ago
V
Clinical Sleep Assistant
VitalAire
Carbonear, NL
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 7 hours ago
S
Sr. Analyst, TMT Commercial Business
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…and build sales pipeline across the region. Sales Alignment: Partner directly with regional sales leadership and account teams to build targeted campaigns that address key client…
Added 7 hours ago
C
Head of Onboarding, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 7 hours ago
D
Team leader, Management support and expertise support
Desjardins
Montreal, QC
- Full-time
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
Added 7 hours ago
L
Part-Time Educator | Banff Ave
lululemon
Banff, AB
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 7 hours ago
L
Seasonal Part Time Educator | Chinook Centre
lululemon
Calgary, AB
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 7 hours ago
L
Educator | New Sudbury
lululemon
Sudbury, ON
- Full-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods

Senior Representative, CX Strategy Activation

Toronto, ON, Canada

This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week. · Full-time

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Job details

Pay: This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you!

As a GTAA employee, you will have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance across the organization. You will use passenger insights, benchmarking and strong stakeholder partnerships to advance continuous improvement, strengthen service culture and improve the traveller experience.

As Senior Representative, CX Strategy Activation, you will:

Build strong relationships across Commercial, Stakeholder Relations and Communications, Legal, Terminal Operations, Customer Development, ADTS and external partners to support a customer-centric culture.
Advocate for passengers by driving adoption of the customer experience strategy, service behaviours, passenger personas and journey maps.
Develop continuous improvement strategies from passenger insights and support new or enhanced customer experience programs and resources.
Support customer experience governance forums, working groups and councils, including materials, action plans, trackers and senior-leader reporting.
Partner with business units to address issues identified through PAX and ASQ results and monitor progress against agreed actions.
Support the Customer Experience Champions program, service behaviour training, recognition initiatives and partner engagement activities.
Manage tenders, requests for proposals, service contracts and vendor relationships for program enablers, research, technology, marketing and staffing support.
Monitor supplier performance and brand compliance, address issues and recommend corrective action when required.
Lead special projects and cross-functional teams addressing systemic customer experience challenges, using research, root-cause analysis and stakeholder engagement.

This unionized position is classified at the Band 7 level, with an hourly wage rate of $47.35, based on a 37.5 hour work week. As part of the recruitment process, candidates may be required to complete an assessment.

This is the role for you, if you have:

A minimum of five years of experience in customer service, relationship management or client engagement; airport or airline customer service experience is an asset.
Experience working in multi-client or multi-stakeholder environments.
Experience developing and implementing programs, activating initiatives or improving processes.
Experience managing and implementing work plans, projects and competing priorities.
Experience with contract management, including monitoring vendor or supplier performance and working with multiple stakeholders, is preferred.
Demonstrated professional and business writing experience.
Knowledge of broader airport operations and how airlines, agencies and key partners contribute to the passenger experience.
Experience in customer service program development, project management, operations or customer service.
Post-secondary degree or diploma in business, customer service, marketing, research, hospitality, communications or a related field.
Ability to obtain and retain Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success:

Ability to interpret passenger feedback and survey data, identify root causes and translate findings into actionable improvements.
Knowledge of customer experience benchmarking, performance indicators and programs such as ACI ASQ, Skytrax and PAX.
Strong project and program planning skills, with the ability to deliver against deadlines and objectives in a dynamic environment.
Strong stakeholder management, facilitation, presentation, negotiation and conflict-resolution skills, using diplomacy and tact.
Ability to distill complex information and clearly articulate the value of customer experience initiatives to varied audiences.
Strong organizational skills, attention to detail and the ability to manage conflicting priorities without compromising execution.
Creative, data-informed thinking and the initiative to challenge the status quo and develop innovative programming and training.
Ability to manage vendors, contracted resources, budgets, timelines and service expectations.
Proficiency in Microsoft Outlook, Word, PowerPoint and Excel.
An unrelenting commitment to the passenger experience and to maintaining confidentiality when handling sensitive information.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

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More about this job

Responsibilities

Activate Toronto Pearson’s customer experience strategy by embedding passenger-focused practices, programs, and governance across the organization. Use passenger feedback, research, stakeholder partnerships, and vendor oversight to drive continuous improvement and resolve systemic customer experience challenges.

Requirements

Requires at least five years of experience in customer service, relationship management, or client engagement, along with experience developing programs, managing projects, and working across multiple stakeholders. A post-secondary degree or diploma in a relevant field, strong analytical and communication skills, and the ability to obtain and retain Transportation Security Clearance are also specified.

Skills

Customer Experience Strategy
Passenger Insights Analysis
Stakeholder Management
Project Management
Program Development
Continuous Improvement
Root-Cause Analysis
Customer Experience Benchmarking
Vendor Management
Contract Management
Facilitation
Presentation
Negotiation
Conflict Resolution
Business Writing
Microsoft Office

Benefits

Retirement Planning
Comprehensive Group Health Benefits
Employee Assistance Program
Paid Leave
Education And Training
Recognition And Rewards Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Strategy
Passenger Experience
Passenger Insights
Passenger Feedback
ACI ASQ
Skytrax
PAX Results
Customer Experience Benchmarking
Performance Indicators
Passenger Personas
Journey Maps
Service Behaviours
Continuous Improvement
Root-Cause Analysis
Customer Experience Governance
Project Management
Program Planning
Stakeholder Engagement
Vendor Management
Contract Management
Request For Proposals
Supplier Performance
Brand Compliance
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Transportation Security Clearance
Airport Operations

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Jobs in Canada