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Toronto Public Library

System Analyst

Toronto, ON, Canada

Pay: $93,948.4 to $106,000 CAD / year
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Job Title: System Analyst

Closing Date: October 16, 2026

Branch/Department: 120 Martin Ross

Division: Information & Technology Services

Employment Type: Permanent Full Time

Salary: $93,948.40 - $106,178.80/Year

JOB SUMMARY:

The Systems Analyst is responsible for supporting the Manager and Lead in implementing and maintaining enterprise infrastructure on premises and in the cloud. The Systems Analyst provides subject matter expertise on a grouping of infrastructure technologies, for either services or corporate infrastructure, and provides support in the selection and implementation of new infrastructure and/or IaaS and PaaS agreements. The Systems Analyst is also responsible for on-going operational support which includes problem/incident resolution, routine maintenance, and delivering on enhancement and change requests. The Systems Analyst also supports infrastructure roadmap planning and is accountable for maintaining current awareness of vendor product development cycles. In supporting the infrastructure portfolio, the Systems Analyst works with business stakeholders to ensure infrastructure delivers value and meets business requirements for functionality, availability, and performance.

DUTIES:

Under the general direction of the designated Lead, and working within a team structure, this position is responsible for duties within infrastructure hybrid cloud management & support:

Manage and monitor hybrid multi-cloud infrastructure, on-premises and cloud-based services
Administering, installing, configuring, maintaining, hardware management and operating systems, and critical business applications and technology tools
Ensure security through access controls. Integrating, investigating and reporting with operational and security monitoring tools
Acts as the subject matter expert on technologies in area of responsibility
Monitoring critical production processes, technologies, and applications that have high visibility and impact on business operations
Proactively identifying application risk and mitigation, capacity availability & continuity management, providing input to organizational disaster recovery and emergency planning.
Provides security operations tasks, including monitoring, investigation, and reporting
Ensures all technologies are backed up successfully, and performs restore operations according to corporate policies and procedures
Provides support, issue resolution, and request management, while working closely with other internal ITS teams, business, and vendors to resolve incidents and problems requiring multi-department involvement
Works closely with the ITS team to collaborate on technical issues and solutions and providing knowledge transfer, training, and documentation
Works closely with vendors to resolve technical issues, facilitating infrastructure upgrades as part of the technology life cycle management, while holding vendors accountable for contractual obligations and Service Level Agreements (SLAs)
Maintains infrastructure architecture and support documentation and relevant training material that is available to team members and ensures that this material is being effectively employed
Proactively identifies infrastructure risk and mitigation, capacity availability & continuity management. Provides input to organizational disaster recovery and emergency planning
Conducts research, evaluations and supports report development and preparation of procurement documentation
Participates in regular team, business, and committee meetings
Performs other duties as assigned
On-call evening, weekend and callback work, as well as occasional work from other TPL branches/locations may be required

Qualifications

Post-secondary degree or diploma in computer science or related discipline, or an equivalent combination of education, experience and certification
Minimum of five (5) of years related experience in hybrid multi-cloud technology, planning, implementing and maintaining infrastructure
Extensive hands-on experience and specific skill set in IT infrastructure technologies within the area of assignment and demonstrated ability in supporting installation, administration, troubleshooting, and security issues
Hands-on experience to build, configure, test, and deploy enterprise and multi-cloud Windows based infrastructure
Strong knowledge and experience in managing enterprise storage SAN
Be able to utilize Cybersecurity and other system tools to ensure security compliance of Operating Systems and Applications
Experience with databases, patch management, and networks including LAN and WAN.
Experience with system builds from scratch or images; install servers and other infrastructure hardware, Windows operating system application software
Knowledge of architecture principles, networking, security standards, IaaS, PaaS and SaaS
Excellent analytical and problem-solving skills
Demonstrated ability to provide leadership, show initiative and self-direction, maintain currency of knowledge, and identify and solve problems that require investigation and creativity, under sustained pressure in a results-oriented team environment
Demonstrated ability to respond flexibly and productively to multiple and changing priorities in a variety of work environments, including joint project teams, work with consultants, and on individual assignments
Ability to work simultaneously on multiple projects and assignments with high quality deliverables
Ability to hold vendors accountable for contractual obligations and Service Level Agreements (SLAs)
Excellent interpersonal skills and effective communication skills

Assignment Technologies:

The Systems Analyst supports implementation and maintenance of the following or similar technologies, including provision of subject matter expertise:

Windows Server, Windows Hyper-V, Azure stack HCI, Azure compute, containers, storage, networking, and security incident and event management

MS Exchange, Veeam backup, SharePoint, O365, Security, Authentication including Azure AD, SAML and SCIM, Webex, MS Teams, Azure virtual desktop (AVD), SCCM, KMS, Active Directory Infrastructure, and Group Policies (GPO)

PowerShell and other scripting languages

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

ACCOMMODATION:

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

APPLICATION PROCESS:

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

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More about this job

Responsibilities

Manage and support hybrid, multi-cloud and on-premises infrastructure, including system administration, security monitoring, backups, incident resolution, maintenance, and technology upgrades. Provide subject matter expertise, collaborate with internal teams and vendors, maintain documentation, and contribute to infrastructure roadmaps, capacity planning, and disaster recovery.

Requirements

Requires a post-secondary degree or diploma in computer science or a related discipline, or equivalent education, experience, and certification, plus at least five years of relevant hybrid multi-cloud infrastructure experience. Candidates should have hands-on Windows infrastructure and enterprise storage experience, knowledge of cloud, networking, security, databases, and patch management, and strong analytical, communication, and multitasking abilities.

Skills

Windows Server Administration
Azure Infrastructure
Hyper-V
Enterprise Storage And SAN
Infrastructure Security
Incident And Problem Resolution
Backup And Recovery
Disaster Recovery Planning
Network Administration
PowerShell Scripting
Capacity And Continuity Management
Vendor And SLA Management
Technical Documentation
Analytical And Problem-Solving Skills
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Hybrid Cloud
Multi-Cloud Infrastructure
On-Premises Infrastructure
Windows Server
Windows Hyper-V
Azure Stack HCI
Azure Compute
Containers
Enterprise Storage
SAN
Microsoft Exchange
Veeam Backup
SharePoint
Microsoft 365
Azure Active Directory
SAML
SCIM
Webex
Microsoft Teams
Azure Virtual Desktop
SCCM
KMS
Active Directory
Group Policy
PowerShell
Security Information And Event Management
IaaS
PaaS
SaaS
Disaster Recovery

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