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Added 51 mins ago
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Canada Operations Analyst
Manulife
Toronto, ON
- Full-time
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Added 1 hour ago
PT
System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 1 hour ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 1 hour ago
DG
Senior Analyst, Tax [Research and Development and Government Incentives
Doane Grant Thornton LLP
Vancouver, BC
- Full-time
As a Senior Analyst, Tax [Research & Development and Government Incentives] your responsibilities will include:
Added 1 hour ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
NB
Senior Analyst Analysis and Financial Reporting
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Analyst in the Analysis and Financial Reporting team at National Bank, you’ll be acting as an accounting expert in the preparation of consolidated financial reports disclosed…
Added 1 hour ago
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Cyber Security Consultant
Hays
Montreal, QC
- Contract
Our client within the public sector is seeking experienced Cybersecurity Analysts to support cyber defence initiatives, cybersecurity integrations, risk management, and enterprise security…
Added 1 hour ago
HR
Application Support & Automation Analyst (Fixed-Term)
Hitachi Rail
Toronto, ON
- Full-time
The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on…
Added 1 hour ago
LT
Business Systems Analyst
Lorven Technologies Inc.
Toronto, ON
- Contract
Seeking a Business Systems Analyst with strong experience in API-led integrations and enterprise system connectivity. The candidate will work closely with business stakeholders, architects,…
Added 1 hour ago
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Strategic Financial Analyst – FP&A / Commercial – Global SaaS Tech – 20322
RR
Toronto, ON
- Full-time
We're now looking for a Strategic Finance Analyst, based in either Denver, Colorado or Toronto, Ontario, to join our Finance team, combining rigorous FP&A with commercial analysis and a…
Added 1 hour ago
RI
Senior Backend Java Engineer - Risk Calculations
Rose International
Mississauga, ON
- Full-time
The Technology Team is seeking a Lead Development Analyst with a proven track record of delivering complex enterprise software solutions. The role involves extensive Java development,…
Added 1 hour ago
Business Analyst
Capco
Toronto, ON
At Capco, we're looking for an experienced Business Analyst to join our Wealth & Asset Management practice in Toronto. You'll support business and technology initiatives focused on account…
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
This SFA role provides strategic and operational support during a major finance transformation. You will work directly with the CFO, the Finance Leadership Team, and the Project Manager to…
Added 1 hour ago
HR
Lab Support Analyst, Intermediate
Hitachi Rail
Toronto, ON
- Full-time
Hitachi Rail is seeking a Lab Support Analyst to join our team. Reporting to the Manager, Lab Support, this role is responsible for supporting simulator systems and lab environments through…
Added 1 hour ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Support Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.
Added 1 hour ago
HR
Software Analyst (SWAT), Senior
Hitachi Rail
Toronto, ON
- Full-time
We are looking for a Senior Software Analyst to join our Integration, Testing and Validation (ITV) team in Toronto!
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
V
Senior Financial Analyst
Viatris
Toronto, ON · Etobicoke-Office
- Full-time
Every day, we rise to the challenge to make a difference and here’s how the Senior Financial Analyst – Viatris Canada Finance role will make an impact:
Added 2 hours ago
C
Apps Dev Tech Lead Analyst - C13 - MISSISSAUGA
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 2 hours ago
Data Analyst, SCM Planning & Analytics
RHI Magnesita
Brantford, ON
The Data Analyst supports the North America Supply Chain organization by developing reports, dashboards and analyses that improve visibility into planning and operational performance.…
Added 4 hours ago
Quality Control Administrative Assistant
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Working collaboratively with Enforcement Officers, Peace Officers, and the Enforcement Analyst, the Administrative Assistant verifies property, file, legislative, bylaw, and…
Added 4 hours ago
C
Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
…every role is essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are…
Added 4 hours ago
AG
Real Estate Valuation Consultant (Remote)
Altus Group
AB · Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Engage in client and third-party coordination to support execution of the VMS process. Primary communication is focused on ensuring that accurate and timely information is shared with…
Added 4 hours ago
AG
Consultant, Valuation Expert
Altus Group
Toronto, ON
- Full-time
Engage in client and third-party coordination to support execution of the VMS process. Primary communication is focused on ensuring that accurate and timely information is shared with…
Added 5 hours ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
We are seeking an experienced finance professional to provide strategic and operational support during a critical period of finance transformation. This role involves working directly with…

Toronto Refugee Hiring Event

Customer Experience Analyst

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Toronto Refugee Hiring Event | November 3, 2026 | Don Mills, Toronto

This position is part of the Toronto Refugee Hiring Event, featuring pre-arranged, in-person interviews. Applicants must be refugees, refugee claimants/asylum seekers, or forcibly displaced individuals who live in the Greater Toronto Area, are legally eligible to work in Canada, and meet the position’s qualifications.

Apply for up to three positions by October 13, 2026. Apply early, as positions may close sooner once enough qualified candidates are identified.

Shortlisted applicants will be contacted for screening. Candidates selected for an interview must attend an interview preparation session. Participation is by invitation only, and applying does not guarantee an interview. Employers make all final selection and hiring decisions; event organizers cannot make or override those decisions.

This position is with Beanfield

Our Company:

We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since. For 30+ years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal and Vancouver. Now with 400+ employees, we continue to deploy our own construction, fibre splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.

Our Values:

We Are Community: People first, always. We build trust through empathy and honesty. We align around our collective purpose. We are service of the whole. We are stronger together than we could ever be alone. When we show up for each other, we can create anything. Being in community is what gives us purpose and meaning.

We Are Different: We know who we are and are creating our own destiny. We see the world differently. We explore. We are curious. We go first and do what others haven’t done before. By thinking differently, we build better.

We Cherish Momentum: Momentum is more than just being busy or ticking items off our to-do list. It's about nurturing our ideas, creating rituals and routines that align with our priorities, and staying optimistic in the face of setbacks. It's about feeling in control and being confident that we can find solutions to whatever problems come our way.

Position Summary:

As a Customer Experience Analyst, you are the first line of contact for our Beanfield clients. Genuine, customer-centric, detail-oriented and professional. We’re looking for an individual that will embody the Beanfield spirit and guide residential and commercial customers from sign-ups to sign-offs. You’ll be meticulous in documentation and updating our internal systems and work alongside our other wonderful service delivery teams to ensure we are always going above and beyond for our customers.

As our CEO, Dan Armstrong has once said, “We are just as much in the field of hospitality as we are telecommunications.”

Responsibilities:

Act as a customer liaison, process service requests, and process customer service escalations with professionalism and a smile.
Ensuring that technical support tickets are filled out with the correct information before being escalated to our Technical Support teams in a timely manner.
Ensuring that sales-related tickets are escalated to the appropriate representative and supervisor. These include:
- Name changes.
- Move orders.
- Requests for new services that require a new agreement or contract
- Special requests for contact authorization when no other contact in the account is reachable.
- Credit requests.
Supporting a variety of Residential related tasks such as:
- Reviewing service availability upon request for specific addresses.
- Keeping our internal building database up to date with potential leads
- Identifying, when possible, Transfer of Services and remote activations
- Equipment Shipments.
- Processing Handoff emails to customers indicating the activation date and a specified billing cycle.
Processing Billing related inquiries.
Processing changes to existing customer services upon request.
Arranging Collocation access for technicians.
Anticipate opportunities to exceed both your customers' as well as your team members' expectations.
Demonstrate initiative in learning and understanding new products, services, and offerings in Beanfield.
Meet and exceed all key performance indicators (KPIs).

Skills and Qualifications:

Customer service experience (telecom experience preferred - call center experience an asset).
Bilingualism (English and French) is highly advantageous.
Ability to quickly learn, share and thrive within a team-oriented environment.
Demonstrated ability to assess and address varied customer requests within a timely fashion.
Ability to work in a fast-paced environment and effectively manage multiple tasks.
Excellent interpersonal/communication skills (verbal and in writing) and experience providing services and support to clients.
Detail-oriented and compliant with privacy policies.
Reliability and regular attendance are essential.
Must be willing to work various shifts as assigned (including evenings, nights, weekends, and statutory holidays) in a 24/7 work environment.
Ability to multitask within different software systems; strong keyboarding skills. MS Office, Outlook or equivalent.

Must love dogs. Yes, you read that right, we have our very own office dog!

Beanfield is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Please note that final candidates for this position will be required to undergo a confidential pre-employment criminal background check.

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More about this job

Responsibilities

The Customer Experience Analyst acts as a primary liaison for clients, managing service requests, escalations, and technical support tickets. They are responsible for maintaining accurate internal documentation and ensuring high-quality service delivery across residential and commercial accounts.

Requirements

Candidates should have prior customer service experience, with a preference for telecommunications or call center backgrounds. Strong interpersonal skills, proficiency in MS Office, and the ability to work in a 24/7 environment with flexible shifts are required.

Skills

Customer service
Technical support
Communication skills
Interpersonal skills
Detail-oriented
Multitasking
Keyboarding
MS Office
Outlook
Problem solving
Data entry
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Telecommunications
Technical Support
Service Delivery
Billing
Data Management
Client Liaison
Escalation Management
Fibre-optic
Customer Service
MS Office
Outlook
Keyboarding
Bilingualism
KPIs
Residential Services
Commercial Services
Privacy Policy
Hospitality

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