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Assistant Front Office Manager
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- Full-time
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Toronto Transit Commission (TTC)

Operational Performance Specialist (13921)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$91,109.2 to $113,895.6 CAD / year · Full-time

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Job details

Pay: $91,109.2 to $113,895.6 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB INFORMATION

Requisition ID: 13921

Number of Vacancies: 1

Department: Plant Maintenance (20000007) - Elevating Devices Supervision (30000437)

Salary Information: $91,109.20 - $ 113,895.60

Pay Scale Group: 08SA (CAN/S/K/08SA)

Employment Type: Regular, On-site

New or Existing Vacancy: New

Weekly Hours: 35 Off Days: Saturdays & Sundays Shift: Day

Posted On: November 3, 2026

Last Day to Apply: November 9, 2026

Reports to: Manager, Elevating Devices

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!

What You Will Do

Analyze operational, maintenance, reliability, financial, and asset performance data to identify trends, recurring issues, service impacts, risks, and improvement opportunities.
Develop and maintain KPIs, dashboards, scorecards, and management reports to monitor maintenance and capital program performance.
Conduct business and process analyses, cost-benefit assessments, and feasibility studies, and provide data-driven recommendations to enhance asset management, maintenance strategies, and program delivery.
Support continuous improvement initiatives, pilot projects, and system enhancements, including implementation planning, change management, training, and performance evaluation.
Collaborate with operational, maintenance, capital, and technical stakeholders to validate findings, coordinate projects, and communicate insights through reports, presentations, and performance metrics.
Identify business and reporting requirements for MAXIMO and related systems, supporting system testing, data validation, documentation, and process improvements.
Research industry best practices, emerging technologies, and asset management trends to drive operational excellence and informed decision-making.

What Skills Do You Bring

Use office technology, software and applications
Maintain documentation and historical records
Plan and organize activities / projects to meet section and organizational goals
Create, document, and manage information and records

What Qualifications Do You Bring

Completion of a post-secondary diploma or degree in Business Administration, Business Analysis, Data Analytics, Statistics, Engineering, Information Systems, Asset Management, or a related field, or an equivalent combination of education and experience.
Strong knowledge of business analysis, performance measurement, statistical analysis, research methodologies, and data quality management.
Experience analyzing complex operational and business data, identifying trends and risks, evaluating alternatives, and developing practical, evidence-based recommendations.
Demonstrated experience developing KPIs, dashboards, management reports, business cases, feasibility studies, process documentation, and executive-level presentations.
Knowledge of business requirements gathering, process mapping, workflow design, user acceptance testing (UAT), implementation planning, and change management practices.
Proficiency with business systems, databases, and analytical tools. Experience with IBM Maximo, Microsoft Excel, Power BI, SharePoint, and other Microsoft 365 applications is preferred.
Experience developing and maintaining reports, database queries, data validation processes, and audit controls to support accurate and reliable reporting.
Strong project coordination skills with the ability to manage multiple priorities and meet established deadlines.
Excellent analytical, problem-solving, organizational, communication, and presentation skills.
Ability to communicate complex technical and analytical information to diverse audiences and prepare clear, decision-ready recommendations.
Proven ability to work independently, exercise sound judgment and discretion, manage confidential information, and collaborate effectively in a team environment.
Knowledge of asset management, maintenance operations, reliability principles, lifecycle planning, and continuous improvement practices is an asset.
Ability to quickly acquire knowledge of organizational policies, procedures, systems, operational practices, and industry-specific maintenance and asset management requirements.
Knowledge of the Ontario Human Rights Code, accessibility standards, and disability accommodation requirements as they relate to employees and customers.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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More about this job

Responsibilities

Analyze operational, maintenance, reliability, financial, and asset data to identify trends, risks, service impacts, and improvement opportunities, and develop KPIs, dashboards, and management reports. Conduct business and process analyses, support continuous improvement and system enhancements, coordinate with stakeholders, and provide data-driven recommendations for asset management and program delivery.

Requirements

Requires a post-secondary diploma or degree in a relevant field, or an equivalent combination of education and experience, along with strong business analysis, statistical analysis, data quality, and reporting capabilities. Candidates should have experience with KPIs, dashboards, business cases, requirements gathering, process improvement, and project coordination; familiarity with Maximo, Excel, Power BI, SharePoint, and asset management is preferred or an asset.

Skills

Business Analysis
Performance Measurement
Statistical Analysis
Data Quality Management
KPI Development
Dashboard Development
Process Mapping
Workflow Design
User Acceptance Testing
Change Management
Project Coordination
Data Validation
Report Development
Asset Management
Maintenance Operations
Communication and Presentation

Benefits

Defined Pension Plan
Health Coverage
Dental Coverage
Vision Coverage
Professional Development
Learning Programs
Leadership Development
Well-Being Support

Visa sponsorship

Not detected in the job text

Keywords

IBM Maximo
Microsoft Excel
Power BI
SharePoint
Microsoft 365
Key Performance Indicators
Dashboards
Scorecards
Statistical Analysis
Data Quality Management
Business Analysis
Business Requirements Gathering
Process Mapping
Workflow Design
User Acceptance Testing
Change Management
Data Validation
Database Queries
Audit Controls
Asset Management
Maintenance Operations
Reliability Principles
Lifecycle Planning
Continuous Improvement
Cost-Benefit Assessment
Feasibility Studies
Capital Program Performance
Performance Measurement
Project Coordination
Ontario Human Rights Code

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