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Department: Transportation Strategy and Support (20001207) - Head&Staff,Transportation Strategy&Sup (30000522)
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Toronto Transit Commission (TTC)

Program Manager, Operations Support (13703)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: $129,693.2 to $162,089.2 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Positions available: 1
Posting language: English
Posted: Oct 2, 2026

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Original job description

JOB INFORMATION

Requisition ID: 13703

Number of Vacancies: 1

Department: Transportation Strategy and Support (20001207) - Head&Staff,Transportation Strategy&Sup (30000522)

Salary Information: $129,693.20 - $162,089.20

Pay Scale Group: 11SA

Employment Type: Regular (Hybrid)

New or Existing Vacancy: New

Weekly Hours: 35 Off Days: Sat/Sun Shift: Day

Posted On: October 2, 2026

Last Day to Apply: October 8, 2026

Reports to: Head, Transportation Strategy and Support

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting opportunity where you can make an impact? We are looking for a Program Manager, Operations Support, to join the team!

What You Will Do

In this role you will provide strategic advice and support on a range of projects and initiatives with the goal of improving Transportation Operations. The Program Manager works closely with senior management and project team members on delegated specific tasks, activities and deliverables. This position will ensure program/project management is coordinated and aligned to achieve goals, deliverables and objectives that are consistent with the standards set by the Transportation Group.

Other responsibilities of your role will include:

Leads the centralization, standardization, development, and implementation of Transportation Group programs, projects, policies, and initiatives aligned with departmental, divisional, and corporate objectives.
Manages and oversees the coordination, delivery, and alignment of complex, multi-stakeholder projects and programs, ensuring consistency across project teams and related initiatives.
Builds and maintains effective relationships with internal and external stakeholders, including departments, contractors, industry partners, transit authorities, and legal counsel, to support project and program objectives.
Conducts research, observes transit operations, gathers and analyzes data, and provides recommendations to support decision-making, strategic planning, and continuous improvement initiatives.
Reviews and provides recommendations on procurement activities, including Requests for Proposals (RFPs), Requests for Quotations (RFQs), tenders, and related project documentation.
Develops, communicates, and monitors program and project objectives, deliverables, schedules, budgets, risks, issues, and performance measures, including consolidated program-level reporting.
Facilitates program governance through meetings, project audits, milestone tracking, documentation, status reporting, and coordination with project managers and team leads.
Identifies, assesses, and manages project and program risks, contingencies, and inter-project conflicts to support successful outcomes.
Ensures compliance with organizational policies, standards, procedures, and regulatory requirements across all programs and projects.
Leads the development, monitoring, and reporting of departmental key performance indicators (KPIs), service standards, and improvement strategies to enhance performance, service delivery, and customer experience.
Participation in the TTC Customer Service Ambassador Program.
Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Skills Do You Bring?

Manage projects
Plan and organize activities / projects to meet section and organizational goals
Understand and apply administrative policies, processes, and procedures
Apply analytical skills
Manage human resources
Use office technology, software and applications
Communicate in a variety of mediums

What Qualifications Do You Bring?

Completion of a University degree in business administration (or other related field) or an equivalent combination of related academic and work experience.
Project Management Professional (PMP) certification is considered an asset.
Transportation operations experience is considered an asset.
Excellent analytical and problem-solving skills.
Proven planning, organizational and decision-making skills.
Excellent communication, negotiation and conflict management skills.
Demonstrated ability to influence and motivate others; adapt quickly to new environments; and work efficiently and effectively through stressful situations.
Extensive knowledge of and experience applying best practices, procedures and principles of project, program and portfolio management methodology.
Comprehensive knowledge of business administration and human resources policies and legislation/regulations regarding safety, human rights, employment, etc.
Team building skills; and extensive experience motivating, directing and influencing teams across multiple operational and business areas.
Comprehensive project, program and/or portfolio management experience.
Demonstrated ability to work with senior management on projects and programs.
Experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting the corporate/program objectives.
Familiarity with computers and computer-based techniques and applications related to the work.
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
Must have or rapidly acquire a thorough knowledge of TTC organizational structure, functions, operations, policies and procedures applicable to the work performed.

Must have or obtain Subway Rulebook certification.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and coordinate complex Transportation Group programs and projects, aligning objectives, schedules, budgets, risks, governance, and reporting with organizational priorities. Build stakeholder relationships, analyze operational data, support procurement and decision-making, and develop performance measures and improvement strategies.

Requirements

A university degree in business administration or a related field, or an equivalent combination of education and experience, is required; PMP certification and transportation operations experience are assets. Candidates should bring extensive project, program, or portfolio management experience, strong analytical and leadership abilities, and knowledge of business administration, human resources, accessibility, and applicable policies and regulations; Subway Rulebook certification must be obtained.

Skills

Project Management
Program Management
Strategic Planning
Analytical Skills
Planning And Organization
Decision-Making
Communication
Negotiation
Conflict Management
Team Building
Human Resources Management
Risk Management
Procurement Review
Performance Measurement
Policy And Regulatory Compliance

Benefits

Defined Pension Plan
Health Coverage
Dental Coverage
Vision Coverage
Professional Development
Learning Programs
Leadership Development
Well-Being Support
Hybrid Work Arrangement

Visa sponsorship

Not detected in the job text

Keywords

Transportation Operations
Project Management
Program Management
Portfolio Management
Project Management Professional (PMP)
Program Governance
Strategic Planning
Stakeholder Management
Procurement
Requests For Proposals (RFPs)
Requests For Quotations (RFQs)
Risk Management
Budget Management
Performance Measures
Key Performance Indicators (KPIs)
Service Standards
Data Analysis
Continuous Improvement
Human Resources
Business Administration
Ontario Human Rights Code
Accessibility For Ontarians With Disabilities Act (AODA)
Subway Rulebook
Transit Operations
Project Audits
Schedule Management
Regulatory Compliance
Conflict Management

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