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Added 26 mins ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC · Saint-Laurent, QC
- Full-time
…organization, thanks to your skills in providing exceptional customer service, your ability to build strong trusting relationships and your knowledge of financial…
Added 26 mins ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC
- Full-time
…organization, thanks to your skills in providing exceptional customer service, your ability to build strong trusting relationships and your knowledge of financial…
Added 26 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 mins ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 40 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
CK
Part Time Overnight Customer Service Representative
Circle K
Woodstock, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 1 hour ago
EC
Technical Services Representative, Rogers Centre Ottawa (Union) - Full Time
Encore Canada
Ottawa, ON
- Full-time
2-3+ years of customer service or hospitality experience is preferred.
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 hours ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Company Description Expertise AI helps enterprises in traditional industries deploy AI agents that enhance sales and customer experience operations. The company’s forward-deployed engineers…
Added 2 hours ago
S
Account Representative II (Events - Canada)
SME
Markham, ON
- Full-time
…tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts…
Added 2 hours ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $20 CAD / hour
- Contract
Looking to kick-start your career with a company that offers real growth opportunities? We're hiring a Customer Service Representative to join a fast-paced logistics team supporting one of…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 3 hours ago
BS
Bilingual Customer Service Representative
Bilingual Source
Mississauga, ON
- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
Added 4 hours ago
SE
Customer Service Representative & Office Administrator
SDR Electric, Plumbing & Heating Inc.
ON · North Augusta, ON
- Full-time
SDR Electric, Plumbing & Heating Inc. is hiring a Customer Service Representative & Office Administrator for a hybrid role based in North Augusta, Ontario, paying $20–$26 per hour based on…
Added 4 hours ago
GE
Contract Warehouse Associate - Brantford
Gerrie Electric Wholesale Ltd.
Brantford, ON
- Contract
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Added 4 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
…volume, revenue, contribution, market share, and long-term customer…

Toronto Transit Commission (TTC)

Senior Contract Administrator (13883)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$100,318.4 to $125,434.4 CAD / year · Full-time

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Job details

Pay: $100,318.4 to $125,434.4 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Positions available: 1
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB INFORMATION

Requisition ID: 13883

Number of Vacancies: 1

Department: Commercial Management (20001220) - Head & Staff - Commercial Management (30000598)

Salary Information: 100,318.40 - 125,434.40

Pay Scale Group: 09SA (CAN/S/J/09SA)

Employment Type: Regular

New or Existing Vacancy: New

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: October 28, 2026

Last Day to Apply: November 9, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We have an exciting opportunity in the Commercial Management Department! The Toronto Transit Commission(TTC) is currently hiring for a Senior Contract Administrator, with a larger focus on ITS contract administration.

What You Will Do

You will be responsible for leading contract management and administration for various ITS programs along with other Operating and Maintenance, Materials Management, Shared Services, and Enterprise contracts including evaluation, negotiation of commercial aspects of work plan submissions and process work plan/assignment releases in accordance with TTC's policies and departmental procedures.

Additionally, you will review vendors' submissions such as work plans, tasks/work assignments, change requests, amendments, invoices, notices, and other contractual correspondence to ensure compliance with contracts terms and conditions and the scope of the work.

Your role will include reviewing, interpreting and analysis of contract requirements, tenders, and contract documents, to ensure that the overall contracting strategy and individual clauses/terms are applied appropriately and consistently to reduce the risk and protect the interests of TTC.

You will manage and be responsible for stakeholder relationships and optimize commercial management processes.

You will identify and advise on the resolution of a range of critical issues to resolve contractual inconsistencies, irregularities, and other related issues eg vendor performance.

The Senior Contract Administrator will be expected to enforce contractual obligations and conditions by engaging internal legal representation and providing assistance in negotiations and resolution of matters, or enforcement of penalty clauses, Liquidated Damages, etc. Escalates complex, high-profile issues/matters to the Commercial Manager.

Your role will include being responsible for accurate administration of various contract records, such as changes, variations, Invoices, amendments, correspondence, notices etc. in the Contract Management System.

You will lead assigned contracts and the respective progress, analyze internal data, and prepare and provide status reports to management and project teams, as required.

You will lead post-award administration including contract amendments, supplier escalations and performance management.

The incumbent will lead various tasks related to supplier relations including developing scoreboards for delivery, quality, spend and cost savings. Maintaining KPIs for top suppliers, performing evaluations, leading NCR reviews, corrective action meetings with suppliers, improving supplier performance.

In this role, you will be required to analyze rationale for contract changes/amendment/claims and implementing claims avoidance and mitigation practices/strategies.

What Skills Do You Bring

Apply analytical skills

Communicate in a variety of mediums

Create, document, and manage information and records

Understand and apply administrative policies, processes, and procedures

Use office technology, software, and applications

What Qualifications Do You Bring?

Completion of a post-secondary college diploma or university degree in a related discipline (e.g., Finance, Engineering, Law etc.) or a combination of education, training and experience deemed to be equivalent
Post-award Commercial management experience within a Transit agency or similar industry
Strong knowledge, and experience in post award contract administration practices in complex operational and public agencies environments.
Ability to read and comprehend technical specifications and possess a good understanding of technical issues related to ITS contracts as well as a very good understanding of legal and commercial issues and practices related to tender and contract law
Strong knowledge of contracting principles, processes, methods, practices as well as accounting and scheduling principles
Proven experience in managing and leading projects and contracts in a multi-functional environment
Strong knowledge of data management and reporting tools and ability to extract and report insights to assist top management with decision making.
Knowledge of quality assurance and quality control principles, practices, and methods to lead the implementation of controls for contract management processes
Strong knowledge of claims management techniques and practices in a large scale, multi-faceted environment
Solid negotiation and oral written/presentation skills to manage contract administration and commercial management issues
Ability to multitask task, prioritize work and take a proactive and independent approach to handling various competing tasks.
Sound interpersonal and oral/written/presentation skills to present complex and/or new ideas with clarity and simplicity, consult with all levels within the organization and in the field, and work effectively with specialists across multiple sectors.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead post-award administration and commercial management of ITS and other contracts, including reviewing submissions, negotiating changes, managing claims, and enforcing contractual obligations. Maintain contract records, report on contract progress, manage supplier performance, and work with stakeholders to resolve contractual issues and reduce risk.

Requirements

Requires a related post-secondary diploma or degree, or equivalent education and experience, along with post-award commercial management experience in transit or a similar industry. Candidates should bring strong knowledge of complex contract administration, tender and contract law, claims, supplier performance, reporting, and quality controls, as well as negotiation and communication skills.

Skills

Contract Administration
Commercial Management
Contract Negotiation
Contract Interpretation
Claims Management
Risk Management
Data Management And Reporting
Quality Assurance And Quality Control
Analytical Skills
Project Management
Records Management
Communication
Problem-Solving
Prioritization

Benefits

Defined Pension Plan
Health Coverage
Dental Coverage
Vision Coverage
Professional Development
Flexible Hybrid Work

Visa sponsorship

Not detected in the job text

Keywords

Commercial Management
Contract Management
Tender And Contract Law
Contract Amendments
Work Plans
Work Assignments
Change Requests
Contract Claims
Claims Avoidance
Liquidated Damages
Supplier Performance
Supplier Scoreboards
Key Performance Indicators (KPIs)
Non-Conformance Reports (NCRs)
Corrective Action
Contract Management System
Contract Records
Risk Management
Quality Assurance
Quality Control
Data Management
Management Reporting
Negotiation
Accounting Principles
Scheduling Principles
Technical Specifications

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