JOB INFORMATION
Requisition ID: 13708
Number of Vacancies: 1
Department: Subway Transportation (20001206) - Subway Transportation - Department Head (30000417)
Salary Information: $140,176.40 - $175,284.20
Pay Scale Group: 12SA (CAN/S/J/12SA)
Employment Type: Regular
New or Existing Vacancy: New
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Various (Day)
Posted On: October 1, 2026
Last Day to Apply: October 15, 2026
Reports to: Head, Transportation (Subway)
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
POSITION OVERVIEW
The Senior Manager, Transportation (Rail) provides strategic and operational leadership for the safe, reliable, and customer-focused delivery of Subway and Light Rail Transit services across the TTC. Reporting to the Head of Transportation, this role oversees day-to-day divisional operations and drives performance across safety, service reliability, workforce effectiveness, financial stewardship, and continuous improvement.
Working within a complex, unionized environment, the Senior Manager leads service delivery, emergency response, and operational readiness while fostering a culture of accountability and excellence. The incumbent mitigates risk, optimizes resources, and ensures the achievement of key operational and business objectives.
SCOPE & RESPONSIBILITIES
The duties of this role will include but are not limited to the below:
Operational Leadership & Service Delivery
- Lead the safe, reliable, and efficient delivery of Subway and LRT services, ensuring operational performance aligns with TTC objectives.
- Oversee operational readiness and service delivery across assigned divisions, providing strategic oversight of emergency response, incident management, service recovery, and after-hours operations in support of a 24/7 transit environment.
- Drive continuous improvement initiatives through performance analysis, operational planning, and the implementation of best practices to enhance safety, customer experience, and service reliability.
- Serve as a key advisor and delegate to the Head of Transportation, providing leadership continuity and operational expertise on complex transportation matters.
People Leadership & Labour Relations
- Foster a culture of safety, accountability, employee engagement, and operational excellence.
- Build organizational capability through workforce planning, performance management, succession planning, leadership development, coaching, and talent initiatives that support long-term operational excellence.
- Develop and maintain productive labour relations, ensuring the consistent application of collective agreements, policies, and people practices while effectively addressing employee relations matters.
Strategic & Financial Management
- Oversee operational and financial performance, including resource planning, budget management, and the identification of efficiency and productivity improvements.
- Collaborate with internal and external stakeholders to support strategic priorities, special projects, and team objectives.
- Champion organizational change and modernization initiatives, fostering a culture of continuous improvement, innovation, and operational excellence.
- Analyze operational data, risks, and trends to inform decision-making, support business planning, and drive sustainable service improvements.
KEY SKILLS & EXPERTISE
- Extensive leadership experience in transportation, rail transit, or a similarly complex operational environment, with expertise in service delivery, safety, workforce management, and regulatory compliance.
- Proven ability to lead large, unionized teams, drive operational excellence, implement strategic initiatives, and manage financial and organizational performance.
- Strong change leadership, labour relations, stakeholder management, and talent development capabilities.
- Exceptional analytical, communication, and decision-making skills, with a demonstrated ability to influence outcomes and deliver results in a fast-paced environment.
- Valid non-probationary Ontario Class G driver's license and access to a personal vehicle.
EDUCATION & PROFESSIONAL CREDENTIALS
- Completion of a post-secondary diploma or university degree in a related discipline (i.e. Business Administration, Transportation), combined with extensive progressively responsible management experience in a unionized environment, or a combination of education, training, and experience deemed to be equivalent.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
