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Torrid

Keyholder

Surrey, BC, Canada

Pay: Pay range: $18.85 - $21.21 per hour
Job type: Part-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you'll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You'll Do:

In partnership with management team, ensure store is achieving company objectives and KPI goals
Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You'll Need:

Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
Be fashioned focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

Able to stand and walk around during scheduled
Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You'll Get:

We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

Flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, 401K with company match, employee stock purchase program (ESPP) and tuition reimbursement

Pay range: $18.85 - $21.21 per hour

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, colour, sex, sexual orientation, gender identity, place of origin, age, disability or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities. If you are unable or limited in your ability to use or access www.torridcareers.com, or have any other accommodation needs due to a disability, you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned.

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More about this job

Responsibilities

Support the store management team by opening and closing the store, helping achieve sales and KPI goals, and delivering an engaging customer experience. Lead store operations as Manager on Duty when management is absent, while supporting merchandising, sales, and a clean, inviting store environment.

Requirements

Previous specialty or apparel retail management experience is preferred, along with demonstrated team leadership and sales performance. Candidates should be adaptable, able to multitask in a fast-paced environment, fashion-focused, and available to work flexible schedules including holidays, nights, and weekends; the role also involves standing, walking, handling shipments and packages up to 50 pounds, and reaching for merchandise.

Skills

Retail Management
Team Leadership
Sales
Customer Service
Store Opening and Closing
Key Performance Indicator Management
Merchandising
Cash Register Operations
Add-On Sales
Inventory and Shipment Handling
Adaptability
Multitasking
Fashion Trend Awareness
Store Operations

Benefits

Flexible Schedules
50% Associate Discount
Monthly Bonus Potential
Mental Health Resources
401(k) With Company Match
Employee Stock Purchase Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Store Management
Keyholder
Manager on Duty
Sales
Customer Service
Customer Loyalty
Key Performance Indicators
Team Leadership
Merchandising
Store Operations
Opening and Closing
Cash Register
Add-On Sales
Product Knowledge
Shipment Handling
Fashion Trends
Flexible Scheduling
Inclusive Workplace

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