Customer Service Representative
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Well established corporation located on the border of Vaughan and Concord seeks a candidate that could juggle a variety of duties.
- Daily interaction with customer via phone, fax, and email for order preparation
- Handle and resolve customer complaints – completion of incident reports and preventative and corrections action as applicable
- Processing and closing of return product log
- Working with vendors to process purchase orders to fulfill incomplete orders and inventory shortage
- Confirmation of pricing on inventory purchased for inventory valuation
- Review of back order report and processing of any orders based on receipt of inventory
- Posting of inventory based on receipt of goods
- Manage Customer Accounts and continually updated detailed customer listing
- Monitor and completion of customer service calls
More about this job
Responsibilities
Communicate with customers by phone, fax, and email to prepare orders, resolve complaints, manage accounts, and monitor customer service calls. Coordinate returns, purchase orders, inventory updates, pricing checks, and back orders with vendors and internal records.
Requirements
The role calls for a candidate able to manage a variety of customer service and order-related duties. No specific education, experience, or other formal qualifications are stated.
Skills
- Customer Service
- Order Processing
- Complaint Resolution
- Incident Reporting
- Returns Processing
- Purchase Order Processing
- Inventory Management
- Pricing Verification
- Back Order Management
- Customer Account Management
- Vendor Coordination
- Phone, Fax, And Email Communication
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Administrative
Keywords
- Customer Service
- Order Preparation
- Customer Complaints
- Incident Reports
- Corrective Action
- Preventive Action
- Returns Processing
- Purchase Orders
- Vendor Coordination
- Inventory Shortages
- Inventory Valuation
- Back Order Reports
- Inventory Receipt
- Customer Accounts
- Customer Listings
- Customer Service Calls
- Wholesale