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Added 14 mins ago
Executive Assistant & HR Coordinator
ASSA ABLOY
ON · Oakville, ON
We’re looking for a highly organised, proactive and resourceful Executive Assistant & HR Coordinator to provide executive support to our President and VP leadership team while supporting…
Added 29 mins ago
IR
Specialist – Technical project integration
Innergex Renewable Energy Inc
Longueuil, QC
- Full-time
The position serves as the delegated technical coordinator for the Construction Department and provides recommendations to the Senior Director - Construction on technical, contractual,…
Added 29 mins ago
Training and Compliance Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the VP Quality and Safety, the Training and Compliance Coordinator works with content owners and subject matter experts throughout the organization to develop, administer and…
Added 29 mins ago
Coordinator, Distribution Services
Postmedia Network Inc.
Saskatoon, SK
Postmedia is seeking a highly motivated and detail-oriented professional to fill the full-time position of Coordinator, Distribution Services.
Added 29 mins ago
AN
Youth Development & Program Coordinator
Albion Neighbourhood Services
Toronto, ON
- Full-time
Position title: Youth Development & Program Coordinator
Added 29 mins ago
Youth Program Coordinator
Albion Neighbourhood Services
Toronto, ON
Reporting to the BGC Albion Manager, the Youth Program Coordinator coordinates and oversees daily after-school programming for youth, and provides direct, day-to-day supervision of the…
Added 29 mins ago
UO
Facilities Support
University of Alberta
Edmonton, AB
- Full-time
Experience in procurement, supply chain or inventory management is an asset
Added 29 mins ago
I
Warehouse Coordinator
Intellitix
Chatham-Kent, ON · Chatham, ON
- Full-time
Intellitix is looking for a detail-oriented, hands-on Warehouse Coordinator to keep the equipment that powers live events organized, event-ready, and moving smoothly through the warehouse.…
Added 29 mins ago
BI
Air Import Coordinator
Branson International Inc
Toronto, ON · Etobicoke, ON
- Full-time
Dangerous Goods certification, an asset but not required
Added 44 mins ago
BI
Influencer Manager Coordinator - Dead by Daylight - Internship Winter 2027
Behaviour Interactive
Toronto, ON
- Internship
Join our Toronto team as an Influencer Management Coordinator Intern and help shape how Dead by Daylight, one of the most iconic multiplayer horror games out there, connects with its…
Added 44 mins ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Field Marketing Coordinator, you will be part of a dedicated team based in the GTA and reporting to the Territory Manger, Residential Sales. The Field Marketing Coordinator is a…
Added 44 mins ago
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Field Marketing Coordinator/Coordonnateur du marketing sur le terrain - Montreal, QC
Stanley Black & Decker, Inc.
Montreal, QC · St. Leonard CAN - Blvd Langelier
- Full-time
Added 59 mins ago
E
Business/Admin Coordinator
EXP
Brampton, ON
- Full-time
Excellent time management and organizational skills.
Added 1 hour ago
W
Logistics Support Coordinator
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Logistics Support Coordinator based in Winnipeg, Manitoba to join our Traffic Team.
Added 1 hour ago
SV
Scheduling Coordinator - Long Term Care - Permanent Part Time
Schlegel Villages
Burlington, ON
- Part-time
The Village of Tansley Woods has an exciting opportunity for a Scheduling Coordinator to join their team.
Added 1 hour ago
MH
Environmental Health Safety Coordinator
Mitsui High-tec (Canada), Inc.
Brantford, ON
- $60,000 to $68,000 CAD / year
- Full-time
…Health & Safety Specialist, the Environmental Health & Safety Coordinator assists in preventing workplace injuries and illnesses and supports the Company’s compliance with all applicable…
Added 1 hour ago
S
Project Controller
Swoon
Toronto, ON
- $50 to $55 CAD / hour
- Contract
The Portfolio Coordinator provides governance, reporting, financial, and delivery coordination across a portfolio of Agile, Waterfall, and hybrid initiatives. The role supports effective…
Added 1 hour ago
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Coordonnateur/trice des transports
Cardinal Health
Dorval, QC · Canada-Dorval
- Full-time
Cardinal Health Canada is currently seeking a positive and team-oriented Transportation Coordinator to join our Dorval location. The Transportation Coordinator is a part of the Dorval…
Added 1 hour ago
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- Part-time
Previous Marker/Grader experience is considered an asset
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Previous Marker/Grader experience is considered an asset
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Previous Marker/Grader experience is considered an asset

Total Fall Protection

Client Services

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Experience: Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Client Services & Information Coordinator

1. Position Summary

The Client Services & Projects Coordinator is responsible for ensuring seamless client experience across inspections, installations, and compliance platforms. This position goes beyond traditional client scheduling and data management by directly supporting installation quoting, ISN compliance management, and client onboarding.

The role requires a balance of customer service excellence, project coordination, technical documentation, and compliance oversight.

2. Major Responsibilities

Client & Project Coordination

Prepare and manage installation and inspection quotations, including follow-up with clients and coordination with technical teams.
Serve as the primary contact for client compliance platforms (e.g., ISN), ensuring company documentation and certifications remain current and accurate.
Support project coordination for installation jobs, including scheduling, quoting, and follow-through with internal and external stakeholders.
Assist in cross-department communication among sales, service, and inspections.

Scheduling & Information Management

Oversee and maintain client inspection and training schedules, ensuring timely communication with clients and inspectors.
Coordinate contractor orientations and ensure all requirements are met prior to site work.
Manage the booking of lifts and specialized equipment required for inspections or installations, working closely with the Service Manager.
Maintain accurate and current client records within company systems.
Proactively engage clients for scheduling needs, including drop-off clients and reactivation of inactive accounts.

Customer Service & Accounts

Deliver exceptional customer service through prompt responses to client inquiries.
Support the Finance Division with accurate account updates, client file maintenance, and invoicing support.

Compliance & Documentation

Manage ISN and other client compliance portals, ensuring timely updates and accuracy.
Assist in documentation required for safety, training, and inspection audits.
Support preparation of client compliance reports and certifications.

3. Qualifications and Skills

Education: High school diploma (post-secondary preferred).
Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role. Experience with safety compliance systems (ISN, Avetta, etc.) is an asset.
Technical Skills: Strong proficiency with MS Office and ability to work in CRM/ERP systems.
Abilities:
Strong problem-solving and organizational skills.
Ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication.
Detail-oriented, persistent, and highly self-motivated.

4. Working Conditions

Office-based with standard hours (Monday–Friday, 8:00–5:00).
Occasional overtime may be required during peak scheduling or project deadlines.
Minor physical requirements (computer use, light lifting up to 25 lbs).

5. Key Contacts

Operations Manager: Daily coordination and reporting.
Finance Division: Account updates, invoicing support.
Service Managers: Project and inspection coordination, and contractor orientation requirements.
Clients: Scheduling, quoting, and compliance management.
External Platforms (ISN, Avetta, etc.): Compliance administration.
External Vendors: Lift bookings, trainer bookings

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More about this job

Responsibilities

Coordinate client inspections, installations, quotations, schedules, and contractor orientations while supporting communication among clients, technical teams, and internal departments. Maintain client records and compliance portals, support safety and inspection documentation, and assist Finance with account updates and invoicing.

Requirements

A high school diploma is required, with post-secondary education preferred, and at least 2–3 years of experience in customer service, project coordination, or compliance. Candidates should be proficient with Microsoft Office and CRM/ERP systems, with strong organizational, communication, problem-solving, and prioritization skills; experience with ISN, Avetta, or similar compliance systems is an asset.

Skills

Customer Service
Project Coordination
Scheduling
Quotation Preparation
Compliance Management
ISN Platform Administration
Client Onboarding
Documentation Management
Microsoft Office
CRM/ERP Systems
Problem-Solving
Organization
Written Communication
Verbal Communication
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Project Coordination
Installation Quotations
Inspection Scheduling
Client Onboarding
ISN
Avetta
Compliance Portals
Safety Compliance
Contractor Orientations
Client Records
CRM Systems
ERP Systems
Microsoft Office
Invoicing Support
Account Updates
Safety Documentation
Training Documentation
Inspection Audits
Compliance Reports
Certifications
Lift Bookings
Specialized Equipment
Customer Service

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