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Added 10 mins ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Work with Alumni and Development colleagues to build a unit work plan to obtain annually raised major gifts in support of the Faculty/unit’s approved priority fundraising projects and in…
Added 10 mins ago
DT
Assistant Manager II
Dollar Tree Stores
New Westminster, BC
- Full-time
Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
Added 10 mins ago
LL
Retirement Living Consultant
Levante Living
Ottawa, ON
- Full-time
…partners, and the local community. This role supports the full sales journey from first inquiry through move-in, while helping to grow awareness of the residence and support occupancy…
Added 10 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…division that partners with all parts of the Dealer, including Sales & Trading to provide banking, securities, and asset management services to clients globally. Global Business Services &…
Added 10 mins ago
SL
Team Lead, Billing & Payment Services
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 10 mins ago
D
Retail District Manager
Danier
Vaughan, ON
- Full-time
…pipelines, elevating service standards, and delivering exceptional sales results? If you are a strategic, people-focused leader who thrives in a fast-paced luxury retail environment, DANIER…
Added 10 mins ago
VT
Sales Marketing Coordinator
VSI Technology
Mississauga, ON
- Full-time
…company supplies the core software, hardware, and technical support, allowing partners to focus on owning and growing client relationships. VSI Technology is committed to helping…
Added 10 mins ago
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotiabank
Toronto, ON
…client service and contributing to business development and sales related…
Added 10 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector. You are responsible…
Added 10 mins ago
D
Advisor, Securities
Desjardins
Sept-Îles, QC
- Full-time
…personalized solutions, and propose integrated service offers. You support current and potential members and clients, represent the organization, and help negotiate agreements with clients.…
Added 10 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Bonne Bay, NL
Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 25 mins ago
BP
Backroom Team Lead
Bass Pro Shops
AB · Edmonton South, AB
- Full-time
Perform administrative tasks related to their assigned department
Added 25 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
…of front desk operations, clinical workflow and service to support therapists and…
Added 40 mins ago
EM
Automotive Detailer - Car Washer - North Vancouver
Enterprise Mobility
North Vancouver, BC
- $20 CAD / hour
- Full-time
…rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for…
Added 40 mins ago
MP
Sales Support Associate
Mastronardi Produce
Kingsville, ON
- Full-time
Our Kingsville Head Office Location is currently seeking a Sales Support Associate to join our Sales team. The essential function of this position is to assist the Sales Team with order…
Added 40 mins ago
TT
Production Shift Supervisor
Top Tier Talent Group
Welland, ON
- Full-time
Top Tier Talent Group may use artificial intelligence (AI) tools to support limited administrative and screening-related functions during the recruitment process. This may include assisting…
Added 40 mins ago
GL
Branch Manager
goeasy Ltd.
Halifax, NS
- Full-time
Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products.
Added 56 mins ago
Retail Experience Lead
Fire & Flower Inc.
Aurora, ON
…consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 56 mins ago
Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
…consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 56 mins ago
Branch Manager
Price Industries Limited
Hamilton, ON
Full P&L responsibility for the Hamilton office - Sales Revenue, Margin, and Overhead
Added 56 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with…
Added 56 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Toronto, ON
- Part-time
Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
Added 56 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
…of front desk operations, clinical workflow and service to support therapists and…
Added 1 hour ago
CF
Junior National Account Manager - Service Sales
Classic Fire + Life Safety
Toronto, ON
- Full-time
Develop and maintain a thorough understanding of the company's products, services, and solutions to effectively support customers and the sales team.
Added 1 hour ago
SL
Financial Centre Administrator
Sun Life
Winnipeg, MB
- Part-time
Provide administrative and general office support that aligned with all Sun Life policies and procedures

Total Fall Protection

Client Services

Halifax, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Client Services & Information Coordinator

1. Position Summary

The Client Services & Projects Coordinator is responsible for ensuring seamless client experience across inspections, installations, and compliance platforms. This position goes beyond traditional client scheduling and data management by directly supporting installation quoting, ISN compliance management, and client onboarding.

The role requires a balance of customer service excellence, project coordination, technical documentation, and compliance oversight.

2. Major Responsibilities

Client & Project Coordination

Prepare and manage installation and inspection quotations, including follow-up with clients and coordination with technical teams.
Serve as the primary contact for client compliance platforms (e.g., ISN), ensuring company documentation and certifications remain current and accurate.
Support project coordination for installation jobs, including scheduling, quoting, and follow-through with internal and external stakeholders.
Assist in cross-department communication among sales, service, and inspections.

Scheduling & Information Management

Oversee and maintain client inspection and training schedules, ensuring timely communication with clients and inspectors.
Coordinate contractor orientations and ensure all requirements are met prior to site work.
Manage the booking of lifts and specialized equipment required for inspections or installations, working closely with the Service Manager.
Maintain accurate and current client records within company systems.
Proactively engage clients for scheduling needs, including drop-off clients and reactivation of inactive accounts.

Customer Service & Accounts

Deliver exceptional customer service through prompt responses to client inquiries.
Support the Finance Division with accurate account updates, client file maintenance, and invoicing support.

Compliance & Documentation

Manage ISN and other client compliance portals, ensuring timely updates and accuracy.
Assist in documentation required for safety, training, and inspection audits.
Support preparation of client compliance reports and certifications.

3. Qualifications and Skills

Education: High school diploma (post-secondary preferred).
Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role. Experience with safety compliance systems (ISN, Avetta, etc.) is an asset.
Technical Skills: Strong proficiency with MS Office and ability to work in CRM/ERP systems.
Abilities:
Strong problem-solving and organizational skills.
Ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication.
Detail-oriented, persistent, and highly self-motivated.

4. Working Conditions

Office-based with standard hours (Monday–Friday, 8:00–5:00).
Occasional overtime may be required during peak scheduling or project deadlines.
Minor physical requirements (computer use, light lifting up to 25 lbs).

5. Key Contacts

Operations Manager: Daily coordination and reporting.
Finance Division: Account updates, invoicing support.
Service Managers: Project and inspection coordination, and contractor orientation requirements.
Clients: Scheduling, quoting, and compliance management.
External Platforms (ISN, Avetta, etc.): Compliance administration.
External Vendors: Lift bookings, trainer bookings

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More about this job

Responsibilities

Coordinate client inspections, installations, quotations, schedules, and contractor orientations while supporting communication among clients, technical teams, and internal departments. Maintain client records and compliance portals, support safety and inspection documentation, and assist Finance with account updates and invoicing.

Requirements

A high school diploma is required, with post-secondary education preferred, and at least 2–3 years of experience in customer service, project coordination, or compliance. Candidates should be proficient with Microsoft Office and CRM/ERP systems, with strong organizational, communication, problem-solving, and prioritization skills; experience with ISN, Avetta, or similar compliance systems is an asset.

Skills

Customer Service
Project Coordination
Scheduling
Quotation Preparation
Compliance Management
ISN Platform Administration
Client Onboarding
Documentation Management
Microsoft Office
CRM/ERP Systems
Problem-Solving
Organization
Written Communication
Verbal Communication
Multitasking

Visa sponsorship

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Keywords

Client Services
Project Coordination
Installation Quotations
Inspection Scheduling
Client Onboarding
ISN
Avetta
Compliance Portals
Safety Compliance
Contractor Orientations
Client Records
CRM Systems
ERP Systems
Microsoft Office
Invoicing Support
Account Updates
Safety Documentation
Training Documentation
Inspection Audits
Compliance Reports
Certifications
Lift Bookings
Specialized Equipment
Customer Service

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