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Added 10 mins ago
P
Country HR Manager - Canada
Prysmian
Vaughan, ON · Quebec, QC
- Full-time
Minimum of 10 years of progressive HR leadership experience within a multi-site manufacturing environment.
Added 10 mins ago
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
Location: 4050 Wanuskewin Road, Saskatoon (On-site)
Added 10 mins ago
ER
Project Coordinator - Commercial Roofing
Empire Roofing
Windsor, ON
- Full-time
Support the assigned Project Manager with all project-related administrative tasks.
Added 10 mins ago
MG
Federal Non Profit - Property Manager
M Group of Companies
ON · Barrie, Ontario
- Full-time
We are seeking a Federal Non-Profit Property Manager who is passionate about people, community impact, and operational excellence. This role is ideal for someone who thrives in a…
Added 10 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Added 10 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global…
Added 10 mins ago
Security Manager
PACT
ON · Mississauga, Ontario
The Security Manager is responsible for leading the planning, coordination, and execution of security measures across construction activities. Working closely with Senior Project Manager…
Added 10 mins ago
TE
Senior Communications Advisor - Emergency Response
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager of Communications Operations, Brand & Governance, the Senior Advisor will work as part of an integrated communications team, with a focus on effective emergency…
Added 10 mins ago
Phonathon Team Leader Fall 2026 / Chef d'équipe phonathon automne 2026
McGill University
Mont-Royal, QC · Les Cours Mont Royal
…position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the…
Added 10 mins ago
SB
Event Sales Manager
Splitsville Bowl
Waterloo, ON
- Full-time
Join Splitsville as an Events Sales Manager and in return you'll get:
Added 10 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Sherbrooke, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
SB
Assistant Manager
Splitsville Bowl
Saskatoon, SK
- Full-time
Are you a highly motivated, engaging manager?
Added 10 mins ago
MC
Project Coordinator
MatchBox Consulting Group
New Westminster, BC
- Contract
…based public sector client. This is a hybrid role 2 days on site and 3 days…
Added 10 mins ago
MC
Senior Business Analyst -Vehicle Asset Management
MatchBox Consulting Group
New Westminster, BC
- Contract
…based public sector client. This is a hybrid role 2 days on site and 3 days…
Added 10 mins ago
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Senior Resource Manager
BIMM
Toronto, ON
- Full-time
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 10 mins ago
AE
Maintenance Manager
Agrocrop Exports Ltd.
Bolton, ON
- Full-time
Reports to: Senior Operations Manager/Director, Operations
Added 10 mins ago
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EMS Engineer/Software Developer
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Full-time
Assist with the development of site-based procedures for effective real-time system operation, integrity, availability, utilization, data backup, and disaster recovery.
Added 10 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Calgary, AB
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 10 mins ago
SB
Assistant Manager
Splitsville Bowl
Waterloo, ON
- Full-time
Are you a highly motivated, engaging manager?
Added 10 mins ago
HO
Payroll Analyst
Hydro One
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Escalate items to the Supervisor and/or Manager and additional parties (e.g. COEs, HRSC, external vendors) as required.
Added 10 mins ago
TA
Sales Manager
The Aaron's Company, Inc.
Calgary, AB
- Full-time
Role Description The Sales Manager role is a full-time, on-site position based in Calgary, AB. In this role, the Sales Manager oversees daily sales operations, leads and coaches the sales…
Added 26 mins ago
S
Construction Inspector - Conveyance
Stantec
Windsor, ON
- Full-time
Provide an on-site presence to represent Stantec and the client by observing and reviewing projects during construction, monitoring conformance with plans, specifications, and other codes…
Added 26 mins ago
MG
Washer - Equipment - IOL Kearl
Mikisew Group
Fort McMurray, AB
- Full-time
…position will provide labour support for MFM LP Operations on site. MFM LP provides comprehensive Client services in vehicle inspection, light duty vehicle repair and overhead crane…
Added 26 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking a Program Manager to join our team!
Added 26 mins ago
GT
Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
Manage visitor requests, coordinate site access, security clearances, and on-site logistics for clients, vendors, and guests.

Total Fall Protection

Client Services

Halifax, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Client Services & Information Coordinator

1. Position Summary

The Client Services & Projects Coordinator is responsible for ensuring seamless client experience across inspections, installations, and compliance platforms. This position goes beyond traditional client scheduling and data management by directly supporting installation quoting, ISN compliance management, and client onboarding.

The role requires a balance of customer service excellence, project coordination, technical documentation, and compliance oversight.

2. Major Responsibilities

Client & Project Coordination

Prepare and manage installation and inspection quotations, including follow-up with clients and coordination with technical teams.
Serve as the primary contact for client compliance platforms (e.g., ISN), ensuring company documentation and certifications remain current and accurate.
Support project coordination for installation jobs, including scheduling, quoting, and follow-through with internal and external stakeholders.
Assist in cross-department communication among sales, service, and inspections.

Scheduling & Information Management

Oversee and maintain client inspection and training schedules, ensuring timely communication with clients and inspectors.
Coordinate contractor orientations and ensure all requirements are met prior to site work.
Manage the booking of lifts and specialized equipment required for inspections or installations, working closely with the Service Manager.
Maintain accurate and current client records within company systems.
Proactively engage clients for scheduling needs, including drop-off clients and reactivation of inactive accounts.

Customer Service & Accounts

Deliver exceptional customer service through prompt responses to client inquiries.
Support the Finance Division with accurate account updates, client file maintenance, and invoicing support.

Compliance & Documentation

Manage ISN and other client compliance portals, ensuring timely updates and accuracy.
Assist in documentation required for safety, training, and inspection audits.
Support preparation of client compliance reports and certifications.

3. Qualifications and Skills

Education: High school diploma (post-secondary preferred).
Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role. Experience with safety compliance systems (ISN, Avetta, etc.) is an asset.
Technical Skills: Strong proficiency with MS Office and ability to work in CRM/ERP systems.
Abilities:
Strong problem-solving and organizational skills.
Ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication.
Detail-oriented, persistent, and highly self-motivated.

4. Working Conditions

Office-based with standard hours (Monday–Friday, 8:00–5:00).
Occasional overtime may be required during peak scheduling or project deadlines.
Minor physical requirements (computer use, light lifting up to 25 lbs).

5. Key Contacts

Operations Manager: Daily coordination and reporting.
Finance Division: Account updates, invoicing support.
Service Managers: Project and inspection coordination, and contractor orientation requirements.
Clients: Scheduling, quoting, and compliance management.
External Platforms (ISN, Avetta, etc.): Compliance administration.
External Vendors: Lift bookings, trainer bookings

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More about this job

Responsibilities

Coordinate client inspections, installations, quotations, schedules, and contractor orientations while supporting communication among clients, technical teams, and internal departments. Maintain client records and compliance portals, support safety and inspection documentation, and assist Finance with account updates and invoicing.

Requirements

A high school diploma is required, with post-secondary education preferred, and at least 2–3 years of experience in customer service, project coordination, or compliance. Candidates should be proficient with Microsoft Office and CRM/ERP systems, with strong organizational, communication, problem-solving, and prioritization skills; experience with ISN, Avetta, or similar compliance systems is an asset.

Skills

Customer Service
Project Coordination
Scheduling
Quotation Preparation
Compliance Management
ISN Platform Administration
Client Onboarding
Documentation Management
Microsoft Office
CRM/ERP Systems
Problem-Solving
Organization
Written Communication
Verbal Communication
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Project Coordination
Installation Quotations
Inspection Scheduling
Client Onboarding
ISN
Avetta
Compliance Portals
Safety Compliance
Contractor Orientations
Client Records
CRM Systems
ERP Systems
Microsoft Office
Invoicing Support
Account Updates
Safety Documentation
Training Documentation
Inspection Audits
Compliance Reports
Certifications
Lift Bookings
Specialized Equipment
Customer Service

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