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Added 11 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the…
Added 41 mins ago
CS
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
Performs a variety of duties relating to the promotion and sales of credit union products and services including responding to member enquiries and providing information on the full range…
Added 41 mins ago
Product Manager - AI Platform
Nesto Cloud
Canada
At nesto, we are building Maestro: an AI platform that makes mortgage professionals dramatically more productive across sales, underwriting, and loan servicing. This is not "AI theater" -…
Added 41 mins ago
Product Manager - AI Platform
Nesto Group(e)
Canada
At nesto, we are building Maestro: an AI platform that makes mortgage professionals dramatically more productive across sales, underwriting, and loan servicing. This is not "AI theater" -…
Added 41 mins ago
A
Counter Sales Associate 2
AirReps
Markham, ON
- Full-time
Generate new and repeat sales by providing product and technical information in a timely manner.
Added 55 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and…
Added 55 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Orleans, ON · Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 55 mins ago
B
Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
Drives sales results to enhance the promotion of BMO Life Assurance product and services to managing general agencies (MGAs) and brokers. Shares feedback on the product, processes, etc. to…
Added 1 hour ago
GT
Regional Sales Manager, Alliance (Prairies)
Groupe Touchette
Edmonton, AB
- Full-time
Under the supervision of the Alliance Director of Sales the Regional Sales Manager is responsible for establishing and developing sales strategies for the independent sector in the Prairies…
Added 1 hour ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Under the supervision of the Alliance Director of Sales the Regional Sales Manager is responsible for establishing and developing sales strategies for the independent sector in the Quebec…
Added 1 hour ago
B
Junior Mechanical Designer
Berendsen
Oakville, ON
- Full-time
…Designer to join our team. The Junior Designer serves as the technical drafter using SolidWorks and AutoCAD, and is responsible for developing accurate technical packages for hydraulic…
Added 1 hour ago
G
Service Manager in Training
Groundworks
Burlington, ON
- Full-time
You'll gain hands-on experience across sales, operations, and production while learning the Groundworks culture, business model, and leadership principles. Upon completion, you'll be placed…
Added 1 hour ago
Manager - Strategic Sales Initiatives
Enercare
Markham, ON
…detailed action plans to support execution of new Strategic Sales Initiatives in the Residential Sales Channel. This creative thinker, advanced in the use of automation including AI will be…
Added 1 hour ago
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Sales Coordinator
Greatario
Woodstock, ON
- Full-time
As our Sales Coordinator, you'll work directly alongside a Regional Market Manager, playing an integral role in developing opportunities, coordinating technical solutions, and moving…
Added 2 hours ago
TF
Client Services
Total Fall Protection
Halifax, NS
- Full-time
The role requires a balance of customer service excellence, project coordination, technical documentation, and compliance oversight.
Added 2 hours ago
BE
Controller
BluMetric Environmental Inc.
Ottawa, ON
- Full-time
Manage the preparation and filing of monthly and annual sales tax remittances and coordinate corporate tax documentation with external tax consultants.
Added 3 hours ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
Proactively works with assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities.
Added 3 hours ago
M
Customer Success Coordinator
MSALABS
Quebec, QC
- Full-time
…meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where…
Added 3 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
This is not a pure technical specialist role. It requires a partner who can run a practice.
Added 4 hours ago
Z
Solution Architect-Presales
Zazz
Canada
- Full-time
This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and…
Added 4 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 5 hours ago
UH
Timber-Tech Truss LP. - Design Manager
UpSourced HR
Aldersyde, AB
- Full-time
You'll work closely with the General Manager to align design priorities with business growth objectives, provide technical leadership, and continuously improve our design processes, tools,…
Added 5 hours ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Title: Product Manager - AgGeo & Specialty market
Added 10 hours ago
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
…act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the…
Added 10 hours ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…

Total Fall Protection

Client Services

Halifax, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Client Services & Information Coordinator

1. Position Summary

The Client Services & Projects Coordinator is responsible for ensuring seamless client experience across inspections, installations, and compliance platforms. This position goes beyond traditional client scheduling and data management by directly supporting installation quoting, ISN compliance management, and client onboarding.

The role requires a balance of customer service excellence, project coordination, technical documentation, and compliance oversight.

2. Major Responsibilities

Client & Project Coordination

Prepare and manage installation and inspection quotations, including follow-up with clients and coordination with technical teams.
Serve as the primary contact for client compliance platforms (e.g., ISN), ensuring company documentation and certifications remain current and accurate.
Support project coordination for installation jobs, including scheduling, quoting, and follow-through with internal and external stakeholders.
Assist in cross-department communication among sales, service, and inspections.

Scheduling & Information Management

Oversee and maintain client inspection and training schedules, ensuring timely communication with clients and inspectors.
Coordinate contractor orientations and ensure all requirements are met prior to site work.
Manage the booking of lifts and specialized equipment required for inspections or installations, working closely with the Service Manager.
Maintain accurate and current client records within company systems.
Proactively engage clients for scheduling needs, including drop-off clients and reactivation of inactive accounts.

Customer Service & Accounts

Deliver exceptional customer service through prompt responses to client inquiries.
Support the Finance Division with accurate account updates, client file maintenance, and invoicing support.

Compliance & Documentation

Manage ISN and other client compliance portals, ensuring timely updates and accuracy.
Assist in documentation required for safety, training, and inspection audits.
Support preparation of client compliance reports and certifications.

3. Qualifications and Skills

Education: High school diploma (post-secondary preferred).
Experience: Minimum 2–3 years in a customer service, project coordination, or compliance role. Experience with safety compliance systems (ISN, Avetta, etc.) is an asset.
Technical Skills: Strong proficiency with MS Office and ability to work in CRM/ERP systems.
Abilities:
Strong problem-solving and organizational skills.
Ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication.
Detail-oriented, persistent, and highly self-motivated.

4. Working Conditions

Office-based with standard hours (Monday–Friday, 8:00–5:00).
Occasional overtime may be required during peak scheduling or project deadlines.
Minor physical requirements (computer use, light lifting up to 25 lbs).

5. Key Contacts

Operations Manager: Daily coordination and reporting.
Finance Division: Account updates, invoicing support.
Service Managers: Project and inspection coordination, and contractor orientation requirements.
Clients: Scheduling, quoting, and compliance management.
External Platforms (ISN, Avetta, etc.): Compliance administration.
External Vendors: Lift bookings, trainer bookings

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More about this job

Responsibilities

Coordinate client inspections, installations, quotations, schedules, and contractor orientations while supporting communication among clients, technical teams, and internal departments. Maintain client records and compliance portals, support safety and inspection documentation, and assist Finance with account updates and invoicing.

Requirements

A high school diploma is required, with post-secondary education preferred, and at least 2–3 years of experience in customer service, project coordination, or compliance. Candidates should be proficient with Microsoft Office and CRM/ERP systems, with strong organizational, communication, problem-solving, and prioritization skills; experience with ISN, Avetta, or similar compliance systems is an asset.

Skills

Customer Service
Project Coordination
Scheduling
Quotation Preparation
Compliance Management
ISN Platform Administration
Client Onboarding
Documentation Management
Microsoft Office
CRM/ERP Systems
Problem-Solving
Organization
Written Communication
Verbal Communication
Multitasking

Visa sponsorship

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Keywords

Client Services
Project Coordination
Installation Quotations
Inspection Scheduling
Client Onboarding
ISN
Avetta
Compliance Portals
Safety Compliance
Contractor Orientations
Client Records
CRM Systems
ERP Systems
Microsoft Office
Invoicing Support
Account Updates
Safety Documentation
Training Documentation
Inspection Audits
Compliance Reports
Certifications
Lift Bookings
Specialized Equipment
Customer Service

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