Customer Service Representative
- Sarnia, ON, Canada
Job Type: Full time Work Location: Fully Onsite Pay: $50,000 - $60,000 · Full-time
Applications open in a new tab.
Job details
- Pay
- Job Type: Full time Work Location: Fully Onsite Pay: $50,000 - $60,000
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in customer service.
- Posting language
- English
- Posted
Original job description
Brand: Central Sanitation
Job description:
Location: Sarnia, Ontario
About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.
About the Role
This is an in-office position, working closely under the General Manager’s supervision. If you like having your fingers in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to solve problems when things don’t go according to plan.
Responsibilities
Work Location: Fully Onsite
Pay: $50,000 - $60,000
What We Offer
We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.
Job description:
Location: Sarnia, Ontario
About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.
About the Role
This is an in-office position, working closely under the General Manager’s supervision. If you like having your fingers in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to solve problems when things don’t go according to plan.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Work closely with the Customer Service team and drivers to resolve customer problems and prevent complaints.
- Order entry into ServiceCore, including new account set up, and revisions to existing orders.
- Complete daily billing processes for assigned customer accounts.
- Greet and assist in-person customers with account payments.
- Reconcile customer accounts.
- Collect on past due accounts, following established collection protocols.
- Complete 3rd party platform uploads.
- Other activities as required to support our customers.
- 5+ years of experience in customer service.
- Billing experience is an asset.
- Strong computer skills with knowledge of MS Office.
- Efficient time management skills and able to work effectively in a fast-paced environment.
- Excellent organizational skills with the ability to multi-task, and attention to detail.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to provide professional and courteous customer service without becoming stressed or overwhelmed.
Work Location: Fully Onsite
Pay: $50,000 - $60,000
What We Offer
- Excellent company benefits.
- Business casual workplace
- Supportive and collaborative team environment
- Opportunity to grow within a stable and expanding organization
- On-the-job learning and exposure to a multi-brand operation
We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.
More about this job
Responsibilities
Respond to customer inquiries, coordinate with the customer service team and drivers to resolve issues, and enter or update orders in ServiceCore. Handle billing, payments, account reconciliation, overdue collections, and third-party platform uploads.
Requirements
Requires at least five years of customer service experience; billing experience is an asset. Candidates should have strong computer skills, including Microsoft Office, effective time management and organizational abilities, attention to detail, and excellent communication skills.
Skills
- Customer Service
- Customer Inquiry Resolution
- Order Entry
- Billing
- Account Reconciliation
- Collections
- Microsoft Office
- ServiceCore
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Verbal Communication
- Written Communication
- Interpersonal Communication
- Problem Solving
Benefits
- Company Benefits
- Business Casual Workplace
- Supportive and Collaborative Team Environment
- Growth Opportunities
- On-the-Job Learning
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Administrative
- Logistics
Keywords
- Customer Service
- Portable Sanitation
- Rental Equipment
- Customer Inquiries
- Order Entry
- ServiceCore
- New Account Setup
- Order Revisions
- Billing
- Customer Payments
- Account Reconciliation
- Collections
- Past-Due Accounts
- Third-Party Platform Uploads
- Microsoft Office
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Problem Solving
- Customer Satisfaction
- Driver Coordination
- Fast-Paced Environment