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Total Sanitation Services

Customer Service Representative

Sarnia, ON, Canada

Job Type: Full time Work Location: Fully Onsite Pay: $50,000 - $60,000 · Full-time

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Job details

Pay: Job Type: Full time Work Location: Fully Onsite Pay: $50,000 - $60,000
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 5+ years of experience in customer service.
Posting language: English
Posted: Oct 26, 2026

Original job description

Brand: Central Sanitation
Job description:
Location: Sarnia, Ontario

About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

About the Role
This is an in-office position, working closely under the General Manager’s supervision. If you like having your fingers in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to solve problems when things don’t go according to plan.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
Work closely with the Customer Service team and drivers to resolve customer problems and prevent complaints.
Order entry into ServiceCore, including new account set up, and revisions to existing orders.
Complete daily billing processes for assigned customer accounts.
Greet and assist in-person customers with account payments.
Reconcile customer accounts.
Collect on past due accounts, following established collection protocols.
Complete 3rd party platform uploads.
Other activities as required to support our customers.

Qualifications

5+ years of experience in customer service.
Billing experience is an asset.
Strong computer skills with knowledge of MS Office.
Efficient time management skills and able to work effectively in a fast-paced environment.
Excellent organizational skills with the ability to multi-task, and attention to detail.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide professional and courteous customer service without becoming stressed or overwhelmed.

Job Type: Full time
Work Location: Fully Onsite
Pay: $50,000 - $60,000

What We Offer

Excellent company benefits.
Business casual workplace
Supportive and collaborative team environment
Opportunity to grow within a stable and expanding organization
On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email hr@totalsanitation.com to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.

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More about this job

Responsibilities

Respond to customer inquiries, coordinate with the customer service team and drivers to resolve issues, and enter or update orders in ServiceCore. Handle billing, payments, account reconciliation, overdue collections, and third-party platform uploads.

Requirements

Requires at least five years of customer service experience; billing experience is an asset. Candidates should have strong computer skills, including Microsoft Office, effective time management and organizational abilities, attention to detail, and excellent communication skills.

Skills

Customer Service
Customer Inquiry Resolution
Order Entry
Billing
Account Reconciliation
Collections
Microsoft Office
ServiceCore
Time Management
Organization
Multitasking
Attention to Detail
Verbal Communication
Written Communication
Interpersonal Communication
Problem Solving

Benefits

Company Benefits
Business Casual Workplace
Supportive and Collaborative Team Environment
Growth Opportunities
On-the-Job Learning

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Portable Sanitation
Rental Equipment
Customer Inquiries
Order Entry
ServiceCore
New Account Setup
Order Revisions
Billing
Customer Payments
Account Reconciliation
Collections
Past-Due Accounts
Third-Party Platform Uploads
Microsoft Office
Time Management
Organization
Multitasking
Attention to Detail
Problem Solving
Customer Satisfaction
Driver Coordination
Fast-Paced Environment

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