front desk agent
- Sioux Narrows, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Work conditions and physical capabilities
Other benefits
Languages
English
Education
- No degree, certificate or diploma
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Willing to relocate
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- Perform front desk duties
- Maintain work records and logs
- Maintain accurate records
- Professionalism in customer service
- Greet customers
Work conditions and physical capabilities
- Attention to detail
- Excellent oral communication
- Excellent written communication
Other benefits
- Other benefits
More about this job
Responsibilities
Register guests, assign rooms, manage arrivals and departures, process payments, and maintain accurate reservation and room records. Respond to guest inquiries and complaints, provide information about hotel services and local attractions, and deliver professional customer service.
Requirements
The posting requires 7 months to less than 1 year of experience and lists no degree, certificate, or diploma as the education level. Candidates should demonstrate attention to detail, strong oral and written communication, and professionalism in customer service; willingness to relocate is also noted.
Skills
- Customer Service
- Oral Communication
- Written Communication
- Complaint Resolution
- Guest Registration
- Room Assignment
- Reservation Management
- Payment Processing
- Telephone Handling
- Recordkeeping
- Attention To Detail
- Clerical Duties
Benefits
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel Front Desk
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals And Departures
- Guest Departures
- Payment Processing
- Complaint Resolution
- Hotel Facilities
- Local Points Of Interest
- Telephone Calls
- Special Needs Assistance
- Customer Service
- Clerical Duties
- Filing
- Faxing
- Photocopying
- Work Records
- Logs
- Attention To Detail
- Hospitality