guest service representative
- Sioux Narrows, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Other benefits
Languages
English
Education
- No degree, certificate or diploma
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Willing to relocate
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service
- Perform front desk duties
- Maintain accurate records
Computer and technology knowledge
- Basic
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Ability to work independently
- Efficient interpersonal skills
- Excellent oral communication
- Team player
Other benefits
- Other benefits
More about this job
Responsibilities
Register arriving guests, assign rooms, and manage individual and group arrivals and departures. Handle reservations, guest complaints, inquiries, telephone calls, front desk duties, and accurate records.
Requirements
The posting requires 7 months to less than 1 year of experience and lists no degree, certificate, or diploma as the education level. Candidates should have basic computer knowledge and demonstrate attention to detail, efficient interpersonal and oral communication skills, and the ability to work independently and as part of a team.
Skills
- Complaint Resolution
- Guest Registration
- Room Assignment
- Group Check-In and Check-Out
- Room Reservations
- Hotel Information
- Vacancy and Reservation Management
- Telephone Handling
- Customer Service
- Front Desk Operations
- Record Keeping
- Attention to Detail
- Oral Communication
- Interpersonal Skills
- Independent Work
- Teamwork
Benefits
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Hospitality
- Guest Services
- Front Desk
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Complaint Resolution
- Customer Service
- Hotel Facilities
- Telephone Handling
- Record Keeping
- Basic Computer Knowledge
- Attention to Detail