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Itinerant Assistant Office Administrator (3 Sites)
Limestone District School Board
Kingston, ON
Internship
To provide secretarial and receptionist services for all operations, as assigned by the Office Administrator and/or Principal and/or Vice Principal.
Added 11 hours ago
Bilingual Senior Administrator - Securitization
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Securitization Operations team, in the Bilingual Senior Administrator - Securitization position, where we support availability of mortgage funding to Approved Issuers in all…
Managing Director, Investment Fund Finance
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
Full-time
Oversee all tax compliance for ATB Funds, including year-end and ad-hoc distribution process, liaise with fund administrator, external tax advisors, accounting and operations teams.
Managing Director, Investment Fund Finance
ATB Financial
Toronto, ON
Full-time
Oversee all tax compliance for ATB Funds, including year-end and ad-hoc distribution process, liaise with fund administrator, external tax advisors, accounting and operations teams.
IT Operations Manager
1Click Energy Solutions
Toronto, ON
$85,000 CAD / year
Full-time
Previous experience as an IT Operations Manager, IT Lead, Senior Systems Administrator, or sole IT owner.
Bar Mill Administrator
AltaSteel
Edmonton, AB
Full-time
Are you a highly organized and detail-oriented professional with a passion for supporting dynamic industrial operations? AltaSteel is seeking a Bar Mill Administrator to join our team and…
Office Coordinator/Accounting Administrator
York Group
Nisku, AB
Full-time
The Office Coordinator/Accounting Administrator oversees the day-to-day operations of the site office and provides essential accounting and administrative support to the project and…
Wealth Operations Specialist
Maximizer Services Inc.
Vancouver, BC
Run discovery sessions with advisors, administrators, and head-office operations teams, and bring back what you hear.
Deposit Administrator- Servicing (Fixed-Term Contract)
Fairstone Bank
Toronto, ON
Full-time
Join Home Trust as a Deposit Administrator- Servicing, reporting to Team Leader, Deposits Operations, and be part of our talented and growing team!
Business Support Administrator - Survey Branch
J.D. Irving, Limited
Saint John, NB
Full-time
Join our team as a Business Support Administrator, supporting both CFM and Hughes Surveys operations. In this key customer-facing role, you will provide a broad range of administrative,…
Firm Administrator
The Law Office Management Association (TLOMA)
Toronto, ON
Full-time
What We are Looking For: We are seeking a Firm Administrator who will be responsible for the day-to-day operations of the firm. In this role, the Firm Administrator will work closely with…
Senior Manager, CS Systems & Optimization
TouchBistro
Toronto, Ontario
$125,000 to $145,000 CAD / year
Full-time
Lead the evolution of contact centre systems (Salesforce Omni-Channel, Amazon Connect) and supporting tools to support high-performing, scalable support operations.
Senior Manager, CS Systems & Optimization
TouchBistro
Toronto, Ontario
$125,000 to $145,000 CAD / year
Full-time
Lead the evolution of contact centre systems (Salesforce Omni-Channel, Amazon Connect) and supporting tools to support high-performing, scalable support operations.
Fleet Compliance Administrator
Nors
Mississauga, ON · Missisauga, Ontario, ON
The Fleet Compliance Administrator ensures that the company’s fleet operations are in full compliance with Canadian federal, provincial, and industry regulations. This role handles…
Business Support Administrator - Survey Branch
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
Full-time
Join our team as a Business Support Administrator, supporting both CFM and Hughes Surveys operations. In this key customer-facing role, you will provide a broad range of administrative,…
Sales Administrator
Adecco
Ottawa, ON · Greater Ottawa Metropolitan Area
$55,000 to $60,000 CAD / year
Full-time
Our client is looking for a highly organized and hands-on Sales Administrator to support its sales and shipping operations. This is a unique opportunity for someone who is equally…
LOGISTICS DOCK CLERK & WAREHOUSE ADMINSTRATOR
VISION TRANSPORTATION, INC
Mississauga, ON
Full-time
We are seeking a detail-oriented, proactive, and versatile Logistics Dock Clerk & Warehouse Administrator to join our fast-paced operations team. This hybrid role bridges the gap between…
LOGISTICS DOCK CLERK & WAREHOUSE ADMINSTRATOR
Manitoulin Group of Companies
Mississauga, ON
Full-time
We are seeking a detail-oriented, proactive, and versatile Logistics Dock Clerk & Warehouse Administrator to join our fast-paced operations team. This hybrid role bridges the gap between…
Salesforce Administrator (Contract)
The Salvation Army in Canada
Canada
Contract
The Salesforce Administrator is responsible for the upkeep, configuration and optimal performance of our CRM system, Salesforce. The Salesforce Administrator collaborates with the CRM team,…
Salesforce Administrator (Contract position)
The Salvation Army in Canada
Toronto, ON
Full-time
The Salesforce Administrator is responsible for the upkeep, configuration and optimal performance of our CRM system, Salesforce. The Salesforce Administrator collaborates with the CRM team,…
Trust Administrator (Evergreen)
Raymond James Ltd.
Toronto, ON
Full-time
Working within the Trust Services Team, the Trust Administrator will report to the AVP, Trust Operations. You are an experienced and trusted administrative support associate able to work in…
Trust Administrator (Evergreen)
Raymond James Ltd.
Vancouver, British Columbia
Full-time
Working within the Trust Services Team, the Trust Administrator will report to the AVP, Trust Operations. You are an experienced and trusted administrative support associate able to work in…
Billing Administrator
Black & McDonald Limited
Vancouver, BC
Full-time
The Billing Administrator is responsible for supporting the financial operations of the BC Hydro Facilities Management Services Agreement by ensuring accurate billing, cost tracking, and…
Parts & Service Administrator (TEL - Yellowknife)
Tlicho Community Builders Ltd.
Yellowknife, Northwest Territories
Full-time
Tlicho Equipment Ltd. is seeking a highly organized and detail-oriented Parts & Service Administrator to support our equipment and service operations in Yellowknife. This position is…
Added 2 hours ago
Permanent part-time (62% - 5 hrs per day) Caretaker
Prairie Valley School Division
Kipling, SK
Part-time
Under the direction of the school administrator for all day-to-day operations and the Caretaking Manager for all technical components, the caretaker is responsible for providing a safe,…

TouchBistro

Senior Manager, CS Systems & Optimization

Toronto, ON, Canada

Pay: $125,000 to $145,000 CAD / year
Job type: Full-time

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Original job description

We’re looking for a Senior Manager, CS Systems & Optimization to own and evolve the business systems, workflows, and operating procedures that power our Customer Success teams. In this hybrid role, you will report to the Senior Director, Customer Success Optimization. This role is accountable for the end-to-end system strategy , governance, and continuous improvement of the core CRM and contact centre platforms used by Customer Success. You will ensure system design aligns with operational strategy, supports scalable processes, and drives a consistent, high-quality customer experience. This is a business systems leadership role embedded within Customer Success, combining hands-on platform ownership with strategic process design. What You’ll Do Proven ability to prioritize and drive systems and process changes in complex, cross-functional environments, including influencing stakeholders without direct authority. Own the design and continuous optimization of CS specific Salesforce workflows, automation, permissions, and case management to improve efficiency, scalability, and customer experience. Lead the evolution of contact centre systems (Salesforce Omni-Channel, Amazon Connect) and supporting tools to support high-performing, scalable support operations. Standardized Customer Success processes (SOPs) aligned to system design. Automation and optimization to improve scalability, efficiency, and consistency. Cross-functional initiatives with Data, Product, Engineering, and Internal Systems. Leadership of the CS Optimization team, including prioritization and governance. What You Bring Salesforce Administrator Certification (required). 5+ years of experience in Customer Operations, CS Operations, RevOps, or similar. Deep hands-on experience configuring and administering CRM platforms (Salesforce preferred). Experience managing or supporting contact centre technologies (AWS preferred). Strong process design and systems architecture capability. Experience leading cross-functional systems initiatives. People leadership experience. Ability to translate operational needs into scalable system solutions.

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