General Manager

About the Job

We are assembling a team of forward-thinking innovators in medical aesthetics to create a transformative experience for both our patients and providers. We’re looking for someone who shares our passion for delivering an elevated skincare experience, and who is excited about the opportunity to help shape the future of TOULA. If you are driven by the idea of building something exceptional, contributing to our mission, and being part of an early-stage company committed to revolutionizing the medical aesthetics industry, we want you to be a key player in this journey.

The General Manager (GM) role is a cornerstone position within our organization, pivotal in driving the success and growth of our practice. This high-profile role demands a comprehensive skill set, including robust expertise in office management, operations, and an in-depth understanding of the aesthetics industry. The ideal PM should excel in both the development and execution of strategic business plans while adeptly leading teams toward collective goals. We're seeking a dynamic, energetic leader, passionate about personal achievement and able to inspire and coach teams, fostering a collaborative and motivational environment. The General Manager will have their own office in our studio and report into the CEO, and work cross-functionally with the support office as necessary.

In this role, we are looking for a leader who is passionate about skincare, has worked in a medical aesthetics role previously, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow.

Key Responsibilities:

1. Operational Excellence & Financial Management:

○ Oversee daily operations to ensure efficiency and high-quality patient care.

○ Implement and monitor marketing and financial strategies for optimal productivity and profitability.

○ Assist in software setup and implementation, ensuring technological integration.

○ Develop and enforce policies and procedures.

○ Prepare and analyze annual budgets and monthly financial reports, liaising with accountants.

○ Optimize cost controls and operational audits, ensuring accuracy and efficiency. Knowledge of loss prevention and cash management.

○ Ensure inventory supply levels and resources allow team to function at optimal capacity.

○ Coordinate with medical leadership to uphold service and safety standards.

1. Patient Services:

○ Execute daily a brand propelling experience which meets and exceeds the expectations of guest experience.

○ Equip staff with knowledge about products and services to enhance patient communication.

○ Address and resolve patient complaints professionally, safeguarding the practice's integrity.

○ Develop treatment plan value propositions to enhance patient understanding and engagement.

1. Personnel Management & Development:

○ Lead recruitment, onboarding, and training of new staff to ensure a seamless integration.

○ Building an inclusive team culture. Ensuring the health, safety and wellness of all TOULA guests and team members.

○ Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care.

○ Maximizing labor productivity through management of appointment bookings and staff scheduling, ensuring that appointment flow is seamless and maximized from day to day.

○ Plan, schedule, and implement training programs for continuous staff development.

○ Approve and monitor timesheets for payroll.

○ Identify opportunities for growth within the clinic team, providing consistent feedback and taking ownership of ongoing skill development to enhance performance and efficiency. Optimize team workflows by aligning individual strengths with clinic operations.

○ Conduct regular meetings to evaluate operational efficiency and discuss improvement strategies.

○ Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind.

1. Sales Management:

○ Develop and implement sales strategies to boost revenue and patient engagement.

○ Set sales targets for staff and monitor performance through regular evaluations.

○ Train staff in effective sales techniques and promote cross-selling of products and services.

○ Analyze sales data to identify market trends and opportunities for growth.

○ Foster a sales-oriented culture within the practice to maximize service uptake and profitability.

1. Vendor Coordination & Community Engagement:

○ Develop strategic partnerships with vendors to enhance product and service offerings.

○ Represent the practice in community and in-clinic member events, cultivating relationships that enhance visibility. Represent and driving awareness of TOULA within the local community.

○ Lead vendor coordination, ensuring optimal supply management and cost savings annually.

1. Business & Strategy Development:

○ Collaborate with physicians to formulate and implement business action plans.

○ Adapt to market trends and regulatory changes impacting operations and services.

○ Maintain core relationships with vendors and sales representatives for strategic success.

You Have:

· A minimum of 5 years in healthcare management, preferably within a medical spa, plastic surgery, or cosmetic dermatology setting.

·     Experience with Zenoti or a similar practice management software is preferred.

·     Proven track record in leading and motivating teams in a fast-paced environment.

·     Excellent people/coaching skills. The ability to create a sense of belonging and strong team morale.

· Enthusiastic leader, driven by delivering world-class hospitality for patients

· Strong business acumen, entrepreneurial spirit, exceptional communication/collaboration skills, and the ability to maintain confidentiality.

· A proactive team player with a hands-on approach, who is willing to roll-up your sleeves and be hands-on.

· High emotional intelligence, leading with adaptability and flexibility to support the needs of the team, members and business.

· Professional attire and demeanor are always projected.

·     Ability to handle delicate situations with tact and maintain resilience under stress.

·     The ability to leads with courage, honesty, fairness, and kindness. The ability to do that hard things first when it comes to supporting what’s best for the team.

· Strong proficiency with Microsoft Office (Word and Excel) and knowledge of practice management software/systems (including point-of-sale and related retail and inventory management systems).

Our Promise To You:

·     Competitive salary and performance-based incentives.

·     Comprehensive health benefits package including access to mental health support, continuing education, and mentorship opportunities.

·     Opportunities for professional growth and continuing education.

·     A collaborative and supportive work environment.

·     Staff perks – discounted treatments and product discounts for employees.

·     Work in a modern, luxurious, and innovative medical spa setting with a dedicated office.

·     An exciting opportunity to further your career with a dynamic team.

The role of General Manager at TOULA may require evening and weekend work, in addition to managing direct reports as well as working closely with the team leads, as well as managing challenging members and patients. This position will be based in our studio with occasional travel locally for training.

Salary: $70,000 - $80,000

How to Apply: Interested candidates are invited to submit their resume and cover letter, outlining their qualifications and experience, along with references, to hr@toulastudio.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

TOULA is committed to fostering an inclusive, diverse, and equitable workplace that reflects the communities we serve. We believe that every team member should have the opportunity to build a meaningful and successful career in an environment where they feel valued and supported.

We provide equal employment opportunities to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

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