Job Title: RV Technician
Job Location: Mirabel, Quebec
Compensation: Competitive Wage
Employment Status: Permanent Full Time
Reports to: Station Manager/Supervisor or Service Manager
Position Summary
The RV Technician is a key member of CanaDream’s service team, responsible for ensuring the optimal performance and safety of our Guest and Customer sales fleet. Reporting directly to the Service Manager, the RV Technician is tasked with a wide range of maintenance and repair duties that are essential for providing high-quality experience to our customers.
In this role, the RV Technician will conduct comprehensive examinations of recreational vehicles (RVs) to identify any issues that may affect their functionality or safety. Using advanced diagnostic tools and techniques, the technician will troubleshoot and accurately diagnose mechanical, electrical, and structural problems. This process involves keen attention to detail and a methodical approach to problem-solving.
Company Overview
CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.
Essential Duties and responsibilities
· Utilize testing equipment, troubleshooting techniques, manufacturers’ specifications, and internet resources to diagnose and repair faults efficiently.
· Disassemble, inspect, and identify necessary parts, then reassemble components to meet factory specifications.
· Provides leadership within the shop by overseeing daily workflow and supporting team coordination, effectively acting as the senior lead within the team.
· Teaches, coaches, and mentors Shop Helpers and RV Technician Assistants, developing their skills and ensuring consistent quality and adherence to best practices across the team.
· Conduct operational tests on engines, including road testing vehicles to ensure proper functionality.
· Identify and process warranty claims, coordinating necessary repairs to meet warranty standards.
· Assist guests with on-road issues, providing timely and effective solutions to ensure their safety and satisfaction.
· Install various RV accessories, ensuring proper fit and functionality.
· Deliver comprehensive and continuous guest and customer service, addressing their needs from the initial contact through to completion, with ongoing support for the entire duration of their RV ownership.
· Maintain a safe and organized work area for guests, customers, and fellow team members, adhering to all safety protocols.
· Perform pre-delivery inspections on guest RVs, ensuring all systems are operational and meet quality standards.
· Execute duties with minimal supervision, demonstrating reliability and self-motivation.
· Uphold a safe working environment by adhering to occupational health and safety regulations.
· Collaborate effectively in a team environment, contributing to a cohesive and productive workplace.
· Communicate clearly with supervisors, manufacturers, guests, and customers to ensure repairs are completed in a timely, efficient, and cost-effective manner.
· Accurately complete work orders and timecards, ensuring all documentation is precise and up to date.
· Perform other miscellaneous duties assigned, demonstrating flexibility and a willingness to assist wherever needed.
Skill Set, Education and Experience
- Professional Certification: Must be a qualified RV Technician, Journeyman, or possess equivalent experience.
- Driver’s License: Valid driver’s license with a clean driving record.
- Propane Certification: Must be certified to operate a propane pump (LP Gas ticket is required in Vancouver).
- Technical Expertise: Hands-on experience in RV preventative maintenance, including propane systems, plumbing systems, electrical systems, air conditioning, refrigerators, heating systems, water systems, and slide mechanisms.
- Mechanical Aptitude: Must possess strong mechanical, electrical, and electronics aptitude, with excellent troubleshooting and problem-solving capabilities.
- Maintaining a Safety-Conscious Attitude: Prioritizing safety in all tasks and responsibilities. This includes following all safety protocols, wearing appropriate personal protective equipment (PPE), and being vigilant about potential hazards. The RV Technician must ensure that all activities are conducted in a safe manner to protect themselves, other crew members, and the guests.
- Customer Focus: Ability to work in a fast-paced environment where guest and customer satisfaction is the highest priority.
- Product Knowledge: Comprehensive understanding of RV products and their specifications.
- Basic Skills: Proficiency in basic math and computer skills.
- Teamwork and Independence: Ability to work independently as well as collaboratively within a team.
- Workmanship Pride: Take pride in workmanship and have a strong desire to attain a superior level of expertise.
- Adaptability: Possess the desire to be challenged with a wide variety of tasks that are rarely repetitive in nature.
- Installation Knowledge: Knowledge of installation procedures and product specifications.
- Continuous Learning: Have a strong desire to upgrade and learn new skills as technology evolves.
- Organizational Skills: Excellent organizational and sequencing skills.
- Diagram Interpretation: Familiarity with reading and interpreting diagrams.
- Problem-Solving: Creative problem-solving ability.
- Attention to Detail: Enthusiastic with a strong attention to detail.
- Self-Motivation: Self-directed, motivated, proactive, and fiercely accountable.
- Team Spirit: Consistently demonstrates a team-oriented mentality.
- Interpersonal Skills: Highly flexible with solid interpersonal skills that allow effective work in a diverse, team-oriented environment.
- Entrepreneurial Mindset: Possess an entrepreneurial mindset, always looking for ways to improve and innovate.
Working Conditions
- Employment Type: Seasonal Full time or Part time.
- Physical Requirements: Must have the physical ability to lift and carry items weighing up to 50 pounds.
- Shift Work: The role requires flexibility to work various shifts, including early morning starts, weekends, and statutory holidays.
- Overtime: Overtime opportunities are available during peak periods, providing additional earning potential.
- Physical Demands: The work is physically demanding and involves performing repetitive tasks. Employees will need to bend, crouch, kneel, and stand for extended periods of time.
- Safety Equipment: The use of safety equipment is mandatory. This includes wearing steel-toed safety boots, safety glasses or goggles, and other protective gear as required.
- Outdoor Work: Occasionally, you will be required to work outside, even during inclement weather conditions. This may include exposure to rain, snow, or extreme temperatures.
- Manual Dexterity: Good manual dexterity and balance are essential, especially when working off the ground or on elevated surfaces.
Disclaimer
This job description is only a summary of the typical functions of this job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Therefore, there may be responsibilities, tasks, and duties of the jobholder that might differ from those outlined in this job description.
Acknowledgment
I have read and understand the requirements of this position. I acknowledge that I may be required to perform additional tasks within my ability as reasonably requested by my manager, consistent with the nature of my employment. I agree to consult with my manager or supervisor if I have any questions about the key accountabilities and major activities expected of me. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets. I accept the responsibilities outlined above.
I understand that the position description for my role is subject to change based on emerging priorities and organizational or departmental needs and will be updated accordingly.
We remain an inclusive and equal opportunity employer committed to providing accommodation for all applicants upon request at any stage of the selection process.
If you like the sound of all of this, are ready for a challenging yet rewarding role within a supportive team, and believe you possess the required skills and experience, then please apply.
CanaDream is committed to fair and equitable hiring practices. We value the unique merit of every applicant and strictly comply with all applicable provincial legislation. Equal opportunity employment is a cornerstone of our process. Please note that candidates must be legally authorized to work in Canada.
