Archived listing. The details below describe a past opening.
The Tourism Industry Association of British Columbia (TIABC) is seeking an energetic and experienced Membership Engagement Coordinator to oversee the organization’s membership activities. This is an independent contractor role that is primarily remote, with occasional in-person meetings and member events. It is an ideal opportunity for someone who already operates their own business or consulting practice, or for someone who is ready to establish one. The successful consultant will play a central role in supporting member growth, engagement and retention across TIABC’s provincial membership.
The Membership Engagement Coordinator will be responsible for attracting, engaging and retaining members while ensuring they understand the value of TIABC and have meaningful opportunities to participate in the organization’s work.
The role combines relationship management, membership administration, communications, data management and member-focused event coordination. It requires someone who can build strong professional relationships while maintaining the systems, records and consistent follow-up required to support a provincial membership organization.
Key Responsibilities:
- Serve as a primary point of contact for current and prospective members.
- Build and maintain strong relationships with members throughout British Columbia.
- Conduct regular outreach to better understand member priorities, concerns and opportunities.
- Connect members with relevant TIABC resources, programs, partners and industry contacts.
- Support member participation in consultations, roundtables, webinars and other TIABC initiatives.
- Identify opportunities to strengthen member engagement and involvement.
- Help recognize and celebrate member achievements, milestones and contributions.
- Support a positive, responsive and consistent member experience across the organization.
The Ideal Candidate Will Bring:
- Experience overseeing membership growth, engagement, retention, renewals and member services.
- Strong relationship-building and member service skills.
- Experience coordinating member communications, surveys and outreach activities.
- Strong organizational skills and the ability to manage competing priorities and deadlines.
- Experience maintaining membership databases, contact records or customer relationship management systems.
- Experience updating website content and maintaining accurate online information.
- The ability to analyze membership information and make practical recommendations.
- Strong written and verbal communication skills.
- Sound judgment when handling member concerns, confidential information and sensitive matters.
- The ability to work independently and communicate consistently in a remote working environment.
- A high level of proficiency with technology, including Google Workspace, spreadsheets, virtual meeting platforms and website content management systems.
- A willingness to learn and use new technologies and platforms.
- A relevant combination of education and experience in membership services, association management, communications, business administration or a related field.
Nice to Have's:
Experience working within a membership-based organization, professional association or industry association.
Experience working within British Columbia’s tourism sector.
Knowledge of the regional and sectoral diversity of British Columbia’s tourism industry.
Existing relationships with tourism businesses, destination organizations or sector associations.
Familiarity with association conferences, member events or sponsorship programs.
Experience working with an external event planning company.
Other Details:
This role is 28 hours per week.
The contract rate is $45 - $50 per hour, based on qualifications and experience.
Submit your CV and cover letter to: [email protected] no later than September 30th, 2026
FOR FULL CONTRACT DESCRIPTION: https://shorturl.at/LAVNF
