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Tourism Whistler

Coordinator, Sales Operations

Whistler, BC, Canada

Pay: Starting Salary: $50,000 - $54,000 annually.
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Job Title: Coordinator, Sales Operations
Department: Whistler.com

Reports To: Manager, Sales Operations
Position Status: Full Time, Year Round

Work Location: This position is based in Whistler, BC. The role is initially on-site, with the possibility of a hybrid schedule following a training period.

About Whistler.com

Working alongside Tourism Whistler, Whistler.com aims to enhance the guest experience by providing a superior one-stop-shop for Whistler, where visitors can complete the entire consumer path-to-purchase journey, from discovering Whistler, to planning their vacation, and finally, to booking their trip.

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

A few ways that we walk the talk:

Culture & Connection

Bi-monthly all staff events and departmental team building (the fun kind, we swear)
Dogs in the office - because work is better with furry friends
Fun, supportive, and collaborative team environment

Health & Wellness

Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being.
An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility

Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
Whistler based with a hybrid approach: initial in-office training followed by a flexible combination of in office and remote work
Paid vacation time (3 weeks as a starting point) to relax, unwind, and adventure

Starting Salary: $50,000 - $54,000 annually. This is the starting salary range for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, this position is also eligible for an incentive bonus of up to 5% of the annual salary.

Position Summary

Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking channel. This position helps ensure that products, bookings, inventory, and supplier information are managed accurately and efficiently. With a varied mix of responsibilities, this role is well suited to someone who is organized, detail-oriented, and resourceful, and who enjoys part of a collaborative team in a busy and engaging sales environment.

Key Responsibilities

Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
Support the setup and fulfillment of products and offers sold through the Whistler.com website and call centre.
Collect and maintain accurate product information, pricing, and inventory availability within reservation systems and supplier extranets.
Coordinate seasonal inventory changes to ensure products are available within established timelines.
Work with the Specialist, Web Marketing and Sales to ensure promotional offers are set up, displayed, and functioning correctly on Whistler.com.
Conduct regular website audits to ensure online functionality is performing as expected and products are available for purchase.
Fulfill online bookings and respond accurately and promptly to inquiries received through the sales operation’s mailbox.
Perform quality-control checks to ensure booking accuracy and minimize the risk of errors and lost revenue.
Provide operational support to various departments across Whistler.com, including Group Sales and Travel Consultants.
Participate in the development, testing, communication, and documentation of operational processes and best practices.
Support additional projects as assigned by the Manager, Sales Operations.

Knowledge, Skills & Abilities

Strong attention to detail, and organizational skills, with the ability to prioritize and manage multiple responsibilities
Effective problem-solving skills, with the ability to identify issues and work toward practical solutions
Excellent written and verbal communication skills, with the ability to build effective relationships with customers, suppliers, and colleagues
Proficiency in Microsoft Office, particularly Excel, and the ability to learn reservation, payment, and supplier systems
Motivated, resourceful, and able to take initiative while working effectively both independently and as part of a team

Posting closing date: October 26, 2026. Closing date is subject to change based on applicant volume.

Apply About employer

More about this job

Responsibilities

The Coordinator supports the day-to-day operations of Whistler.com by managing product information, inventory, and booking accuracy. They also provide operational support to various departments and ensure website functionality through regular audits.

Requirements

Candidates should possess strong attention to detail, organizational skills, and proficiency in Microsoft Office, particularly Excel. The role requires effective communication skills and the ability to learn reservation and supplier systems.

Skills

Attention to detail
Organizational skills
Problem-solving
Written communication
Verbal communication
Microsoft Office
Excel
Reservation systems
Payment systems
Supplier systems
Resourcefulness
Teamwork
Data entry
Quality control
Customer service

Benefits

Health benefits
Employee assistance program
Wellness fund
Ski/snowboard pass
Bike park pass
Yoga membership
Gym membership
Golf lessons
Paid vacation
Nine-day fortnight schedule

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
Whistler.com
Tourism Whistler
Inventory Management
Booking Systems
Website Audits
Product Fulfillment
Customer Service
Microsoft Excel
Operational Support
Quality Control
Reservation Systems
Supplier Extranets
Promotional Offers
Data Accuracy
Work-life Balance
Hybrid Work
Tourism
Hospitality
Administrative Support

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