Why work for the Town of Canmore? For starters, you can take great pride in our organization, its positive work culture and our exceptional team of talented human service professionals who accomplish outstanding work each day for our community. You will have the opportunity to join a team that is professional, fun, dedicated and passionate about social development work, community wellness, and the endless opportunities to support culture and community in our mountain town.
Position Overview: The Program Coordinator is a vital member of the Family Connection Centre (FCC) team, responsible for coordinating and supporting a range of programs that serve children, youth, and families throughout the Bow Valley. Reporting to the FCC Supervisor, this role works collaboratively with Town of Canmore departments and community stakeholders to ensure the effective and responsive delivery of services.
In this dynamic position, the Program Coordinator provides front-line reception and client support, offering information and referrals to community resources. They take initiative in organizing team and community meetings, coordinating and delivering programs and workshops, and managing program registration, data entry and reporting. The role also involves planning and executing events, overseeing the development and distribution of marketing materials, and maintaining consistent communication with partner agencies. Additionally, the Program Coordinator leads special projects and provides mentorship and support to casual FCC staff. Flexibility, strong organizational skills, and a willingness to step into programming as needed are essential. The position typically works may require weekday, evening, and occasional Saturday shifts.
Core Accountabilities:
Program Coordination and Delivery
- Organize, coordinate, and facilitate programs and community events for children, youth, and families across the Bow Valley
- Manage program registration, data entry, and reporting to ensure accurate tracking and communication
- Take initiative in identifying program gaps and opportunities to enhance service delivery
- Provide flexible support to programming, including occasional evening and weekend shifts as needed
Client Support and Community Partnerships
- Provide front-line reception and client support, offering information and referrals and/or resource navigation support for community resources
- Maintain consistent and collaborative communication with partner agencies and interest holders
- Participate in team and community meetings to strengthen partnerships and ensure responsive service delivery
- Build relationships with Town of Canmore departments to support integrated community programming
Administrative Management and Operations
- Manage program information systems and maintain organized, up-to-date spreadsheets and databases
- Demonstrate proficiency in Microsoft Office suite, particularly Excel, to support efficient FCC operations
- Prepare clear written reports and documentation related to program outcomes and activities
- Handle data entry and administrative tasks that support program effectiveness and compliance
Marketing and Communications
- Oversee the development and distribution of marketing materials that promote FCC programs and services
- Communicate program information clearly and professionally through written and verbal channels
- Ensure consistent messaging across platforms to reach families and community interest holders
Mentorship and Team Leadership
- Provide mentorship and support to casual FCC staff to ensure quality program delivery
- Model excellent customer service, organizational practices, and problem-solving approaches
- Create and maintain Casual Staff shift schedules
- Contribute to a collaborative and respectful team environment
Health and Safety
- Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
- Participate in the Town's health and safety program, following all safety legislation, policies, and procedures
- Perform work safely and protect the health and safety of self and others
- Refrain from causing or participating in harassment or violence
- Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions
Key Competencies
- Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
- Actively contributes to team success by reliably participating, sharing expertise, and offering thoughtful insights and perspectives. Adapts to team needs by stepping into roles and responsibilities as required, ensuring collective goals are met and outcomes are achieved
- Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships
- Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment
- Exemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience. Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflection
- Demonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomes
- Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization
Education & Qualifications:
Required
- Two years of related experience in program coordination, community services, client support, or similar role working with diverse populations
- Demonstrated proficiency with Microsoft Office suite, particularly Excel, for data management and reporting
- Strong organizational and time management skills with ability to take initiative and manage multiple priorities and deadlines
- Excellent written and verbal communication skills for clear client interaction and professional documentation
- Ability to work collaboratively with internal teams, community partners, and Town of Canmore departments
- Flexibility to work variable schedules, including weekdays, evenings, and occasional Saturday shifts
- Current Standard First Aid and CPR Level C
- Criminal Record Check clearance, and vulnerable sector check as required by the Town of Canmore
- Valid Alberta Class 5 Driver’s License
Preferred/Asset
- Demonstrated computer proficiency and advanced skills in Microsoft Office suite
- Comfort and experience facilitating programs, workshops, or events for children, youth, and/or families
- Knowledge of community resources and referral systems within the Bow Valley region
- Experience with program registration systems and database management
- Background in marketing, communications, or community outreach
- Experience mentoring or supporting casual or front-line staff
- Familiarity with Town of Canmore services, programs, and departmental structure
- Certification in a relevant field such as social services, recreation programming, or community development
Salary & Benefits:
- Hourly Rate: $35.85 - $39.35 per hour. Pay rate will be calculated based on successful candidate’s related work experience and education
- This is a temporary full-time position for 12 months
- Start date: February 1st, 2027
- Personal development & learning opportunities
- Positive work culture
- Work-Life Balance
Work Schedule: 35 hours work week. Monday to Friday from 8:00 am to 4:30 pm. Flexibility required.
Closing Date for Applications: This posting will remain open until 9:59 pm MDT on November 15th, 2026.
How to Apply: Please click on the "Apply Now" link below and upload your cover letter and resume. To help us learn more about you, in your cover letter please clearly detail the following:
- Why do you want to work with the Town of Canmore FCC as a Program Coordinator
- What does community social development mean for you?
- What skills and experience can you bring to enhance our team and community programs?
Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.
The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.
We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca
