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TO
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The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized,…
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Town of Peace River

IT Support Technician

Peace River, AB, Canada

Position Details Salary: $66,487 to $83,486 Hours: Monday to Friday 8:30 am to 5:00 pm Evening and weekend work as required. · Internship

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Job details

Pay: Position Details Salary: $66,487 to $83,486 Hours: Monday to Friday 8:30 am to 5:00 pm Evening and weekend work as required.
Job type: Internship
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized, approachable and take pride in providing great service, we'd love to hear from you!

Reporting to the Director of Corporate Services, this is a hands-on opportunity to play an important role in supporting the technology that keeps our municipality running. From helping employees troubleshoot everyday issues to setting up new equipment, managing user accounts and coordinating with our managed IT service provider, you'll be the go-to technical resource for staff and Council.

What You Will Be Doing

Being the go-to IT resource: Provide day-to-day, on-site technical support to employees and Council across Town facilities.

Solving problems: Troubleshoot computer, mobile device, printer, software and connectivity issues, working independently where possible and coordinating with our managed IT service provider (MSP) when needed.

Managing technology: Set up, configure and maintain computers, mobile devices, printers, peripherals and Microsoft 365 user accounts.

Supporting employees: Assist with employee onboarding and onboarding, user access, password resets, permissions and technology training.

Keeping things organized: Maintain IT equipment inventories, software licenses, subscriptions, renewals, procedures and system records. Supporting municipal operations: Help maintain telephone and access control systems, Council chambers audio-visual equipment and departmental software applications.

Making things better: Identify recurring issues, recommend practical improvements and assist with implementing approved technology changes. Working collaboratively: Build positive relationships with employees, Council, vendors and our managed IT service provider to ensure technology needs are addressed.

Qualifications And Skills

A two-year diploma in Computer Systems, Network Technology, Information Technology or a related discipline, or an equivalent combination of education and experience.
A minimum of three years of experience providing desktop and user support in a business environment.
Experience administering Microsoft 365 user accounts and licenses, including Microsoft 365 Admin Center and Entra ID.
Working knowledge of Windows desktop operating systems, Active Directory and networking fundamentals, including TCP/IP, Wi-Fi and VPN.
Strong troubleshooting, organizational and problem-solving skills.
The ability to explain technical concepts in plain language and work effectively with people who may not be particularly tech-savvy.
A high degree of confidentiality, discretion and professionalism.
The ability to work independently, prioritize tasks and follow issues through to resolution.
A valid Class 5 Driver's Licence and the ability to provide a satisfactory criminal record check.

Considered An Asset

Experience working with a managed IT service provider or help desk ticketing system.
Familiarity with Mitel telephony, Kantech access control or meeting-room audio-visual systems.
Industry certifications such as CompTIA A+, Network+ or Microsoft certifications.
Experience with municipal software, including Diamond financial software or ESRI GIS.

Position Details Salary: $66,487 to $83,486 Hours: Monday to Friday 8:30 am to 5:00 pm Evening and weekend work as required. Closing: Open until the right candidate is hired.

Qualified applicants are invited to submit their resumes and cover letter to hr@peaceriver.ca. Please quote Competition # 26/029.

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More about this job

Responsibilities

Provide on-site technical support to Town employees and Council, troubleshoot devices and connectivity, manage equipment and Microsoft 365 accounts, and assist with onboarding and user access. Maintain IT inventories and records, support municipal systems, coordinate with the managed IT service provider, and recommend practical technology improvements.

Requirements

Requires a two-year diploma in a relevant computer or IT discipline, or equivalent education and experience, plus at least three years of desktop and user support experience. Candidates need Microsoft 365 account administration experience, working knowledge of Windows, Active Directory and networking, strong communication and troubleshooting skills, a valid Class 5 driver's licence, and the ability to pass a criminal record check.

Skills

Desktop Support
User Support
Microsoft 365 Administration
Entra ID
Windows Desktop Operating Systems
Active Directory
Networking Fundamentals
TCP/IP
Wi-Fi
VPN
Troubleshooting
Device Configuration
User Account Management
IT Inventory Management
Technical Training
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Computer Systems
Network Technology
Information Technology
Desktop Support
Microsoft 365
Microsoft 365 Admin Center
Entra ID
Windows
Active Directory
TCP/IP
Wi-Fi
VPN
Managed IT Service Provider
Help Desk Ticketing System
Mitel Telephony
Kantech Access Control
Audio-Visual Systems
CompTIA A+
Network+
Microsoft Certifications
Diamond Financial Software
ESRI GIS
User Account Management
IT Equipment Inventory
Software Licenses
Telephone Systems
Access Control Systems
Municipal Government
Class 5 Driver's Licence

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