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Added 11 mins ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
Added 11 mins ago
Account Executive (Sales) (Medical) (Healthcare) - Winnipeg, Manitoba
Arjo
Mississauga, ON
…the team to support Arjo growth plans. You will optimally use CRM systems to plan and follow up your business…
Added 11 mins ago
GR
Customer Success Representative
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Vancouver, BC
- Full-time
Added 26 mins ago
PA
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Thornhill, ON
- Full-time
Maintain accurate and up-to-date customer information in the dealership CRM.
Added 26 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
Keep CRM, forecasts and partner performance data accurate and decision-ready
Added 26 mins ago
TT
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Toronto, ON
- Full-time
Maintain accurate customer information, account activity, shipment opportunities, and sales pipeline records within the company's Transportation Management System (TMS) and CRM platforms.
Added 26 mins ago
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Sr BW Consultant - SAP SAP Trade Promotion Management (TPM)
Infosys
Mississauga, ON
- $92,740 to $105,008 CAD / year
- Full-time
Architect integrations between SAP TPM, S/4HANA, CRM, BW, and IBP environments.
Added 26 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
Keep CRM, forecasts and partner performance data accurate and decision-ready
Added 26 mins ago
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Principal(e) commercial(e), Insights entreprises – Technologie et logiciels (Amérique du Nord)
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- Full-time
L’instinct d’un chasseur ou d’une chasseuse de nouvelles affaires, et la rigueur nécessaire pour bâtir, prévoir et gérer un pipeline dans un CRM.
Added 26 mins ago
GL
Enterprise Architect
goeasy Ltd.
Mississauga, ON
- Full-time
Provide architecture direction for complex integrations involving CRM, contact centre, payments, lending platforms, cloud services, data platforms and third-party partners.
Added 41 mins ago
IS
Inside Sales - Academic Intake Specialist
IHE School - Interior Heavy Equipment Operator School
Calgary, AB
- Full-time
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Added 41 mins ago
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Donor Engagement Officer
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Track donor interactions, maintain accurate records within the CRM system, and monitor fundraising progress against established goals and targets.
Added 41 mins ago
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AI Architect
Yochana
Vancouver, BC
- Contract
Azure, Adobe Workfront, Adobe platform tools, AEM, ACS and CRM platforms like Microsoft
Added 41 mins ago
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Sales Manager (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Added 56 mins ago
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Digital Marketing Engagement Coordinator
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Added 56 mins ago
OEM Client Relationship Manager - Vancouver/Edmonton
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Vancouver, BC
The OEM CRM will interact primarily with Retailers specific to their assigned OEM providing knowledge, training, and excellent relationship management.
Added 56 mins ago
MC
Director, Sales and Business Development
Masco Canada
Mississauga, ON · St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Analytics and Systems - Strong analytical and problem-solving skills with proficiency in reports, dashboards, CRM tools, Excel, PowerPoint, Word, and related workflow solutions.
Added 1 hour ago
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Remote, Canada
- Full-time
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Vascular & Emergency Medicine Clinical Sales Specialist- Quebec
Teleflex
Quebec, QC
Effectively utilize CRM platform to track progress toward individual performance objectives and strategic business plans
Added 1 hour ago
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RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Experience testing Oracle Siebel CRM application is a strong
Added 1 hour ago
CS
Change Adoption & Organizational Design Consultant
Cambay Solutions
Canada
- Full-time
…Microsoft 365, Dynamics 365, Power Platform, Copilot, Azure, ERP, CRM, or comparable enterprise technology…
Added 1 hour ago
EE
Technical Sales Manager
Eclipse E-Line Services Inc.
Calgary, AB
- Full-time
Sales discipline: Ensure consistent CRM use, accurate opportunity tracking, timely follow-up, and reliable forecasting.
Added 1 hour ago
SC
Account Manager- Packaging
Spicers Canada
Richmond, BC
- $60,000 to $85,000 CAD / year
- Full-time
Proficiency in CRM software and/or sales analytics tools;
Added 1 hour ago
T
Field Sales Manager
TrackRec
Montreal, QC
- $150,000 to $155,000 CAD / year
- Full-time
Added 1 hour ago
N
BDE - Sales (Enterprise AI Products)
nugget.ai
Mississauga, ON
- Contract
…demos with internal teams, and maintain accurate records in the CRM. Day-to-day tasks include building and nurturing client relationships, collaborating with customer success and product…

Town of Whitchurch-Stouffville

Client Services Supervisor

Whitchurch-Stouffville, ON, Canada

Salary: $102,189- $124,328 per year · Full-time

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Job details

Pay: Salary: $102,189- $124,328 per year
Job type: Full-time
Apply by: Dec 2, 2026
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 2, 2026

Original job description

Department: Community Services

Status: Full Time, Permanent

Date Posted: November 02, 2026

Date Closing: November 16, 2026

Number of Positions: 1

Scheduled Hours/Shifts: 37.5 hours per week

Salary: $102,189- $124,328 per year

Flexible Working

Arrangements: Yes

Vacancy Reason: New

WHY Stouffville:

Working for the Town of Stouffville means being a part of one of HRD Canada’s Best Places to Work. Here, we foster a sense of belonging as a tightknit workforce. The Town is dedicated to supporting its employees, by providing competitive compensation, OMERS Pension, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters most.

Make a difference in a growing community by leading exceptional customer service experiences across the Town. As the Client Services Supervisor, you will provide leadership to customer service teams, oversee daily operations, mentor and develop staff, and drive continuous improvement initiatives that enhance service delivery. This dynamic role offers the opportunity to collaborate with departments across the organization, manage business systems and customer programs, resolve complex service challenges, and help create positive experiences for residents at every interaction.

We are committed to being an equal opportunity employer, supportive of an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflect the citizens we serve. At the Town, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.

Position Purpose:

Reporting to the Manager of Customer Service, the Client Services Supervisor provides operational leadership and oversight for the Town's customer service operations, including customer service teams located at Town Hall and municipal recreation facilities. The Supervisor is responsible for the day-to-day supervision of customer service staff, ensuring the delivery of consistent, high-quality service across multiple service channels. The role oversees staff scheduling, training, payroll administration, performance management, customer service standards, payment processing operations, recreation management software administration and frontline service delivery. As a subject matter expert, the Supervisor works collaboratively with Town departments to improve service delivery, support operational initiatives, respond to escalated customer concerns and implement continuous improvement strategies. The position is also responsible for monitoring performance metrics, preparing reports and recommendations, administering customer programs and services, and supporting departmental planning, budgeting and project initiatives.

Qualifications and Requirements:

Four (4) year University Degree in Business Administration, Customer Communications, or suitable equivalent.
Minimum five (5) years related experience in customer service/contact centre and three (3) years supervisory experience preferably in a municipal environment.
Experience in recreation software applications, business process management, financial management, public administration or suitable equivalents.
Demonstrated experience in customer service operations, contact centre environments, recreation administration, or related public-facing service delivery functions, preferably in a supervisory capacity.
Experience leading and developing staff, including scheduling, coaching, performance management, training and employee engagement.
Strong knowledge of customer service principles, conflict resolution techniques and service excellence standards.
Experience managing escalated customer issues and complaints with professionalism, tact and diplomacy.
Experience with payment processing, cash handling, point-of-sale systems, reconciliations and revenue control procedures.
Strong knowledge of financial controls, auditing practices, anti-fraud measures and customer payment security requirements.
Strong knowledge and understanding of accounting principles and experience in cash and bank reconciliation.
Experience administering business management software systems, recreation management software, customer relationship management (CRM) systems, or related technology platforms.
Strong analytical and problem-solving skills with the ability to interpret data, monitor performance metrics, identify trends and recommend operational improvements.
Ability to develop, implement, and maintain policies, procedures, service standards and quality assurance programs.
Excellent leadership, interpersonal, communication, and relationship-building skills, with the ability to work effectively with staff, residents, user groups, elected officials and community stakeholders.
Ability to analyze issues, evaluate alternatives and develop sound recommendations and solutions.
Strong organizational and time management skills with the ability to manage multiple priorities, changing demands, and frequent interruptions.
Demonstrated ability to exercise discretion, maintain confidentiality and ensure the integrity and security of customer and financial information.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook and other relevant technologies.
Ability to provide functional and technical guidance to staff and support continuous learning and development.
Ability to work effectively with difficult or upset customers, de-escalate situations and support the safety and well-being of employees while maintaining a professional and respectful customer experience.
Ability to work independently and collaboratively in a fast-paced municipal environment.
Valid Class G Driver's Licence in good standing and access to a reliable vehicle for corporate business.
Ability to work outside normal business hours, as required.

How to apply:

Please apply through our Recruitment Site, Town of Stouffville - Careers and submit your application in confidence by November 16, 2026.

We thank all applicants for their interest in this position, however, only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

Lead customer service operations and staff across Town Hall and municipal recreation facilities, overseeing scheduling, training, payroll administration, performance, payment processing, software administration, and frontline service delivery. Resolve escalated customer concerns, monitor service metrics, collaborate with departments, and advance service improvements, customer programs, reporting, and departmental planning initiatives.

Requirements

Requires a four-year university degree in Business Administration, Customer Communications, or an equivalent field, at least five years of related customer service or contact centre experience, and three years of supervisory experience. Candidates should bring expertise in staff leadership, customer service, financial controls and reconciliation, payment systems, business or recreation software, reporting, and process improvement, along with a valid Class G driver's licence and access to a reliable vehicle.

Skills

Customer Service Operations
Contact Centre Management
Staff Supervision
Staff Scheduling
Coaching and Training
Performance Management
Conflict Resolution
Complaint Escalation
Payment Processing
Cash Handling
Financial Controls
Cash and Bank Reconciliation
Performance Metrics and Reporting
Process Improvement
Microsoft Office

Benefits

OMERS Pension
Employer-Funded Benefits
Paid Vacation
Sick Time
Employee Assistance Program
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Operations
Contact Centre
Municipal Administration
Staff Scheduling
Staff Training
Coaching
Performance Management
Employee Engagement
Customer Service Standards
Conflict Resolution
Escalated Complaints
Payment Processing
Cash Handling
Point-of-Sale Systems
Reconciliation
Revenue Control
Financial Controls
Auditing
Anti-Fraud Measures
Customer Payment Security
Accounting Principles
Business Process Management
Performance Metrics
Quality Assurance
Continuous Improvement
Microsoft Word
Microsoft Excel
Microsoft Outlook

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