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Townline

Leasing Manager

Victoria, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About Townline

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

We are seeking a Leasing Manager to join our team in Victoria. The successful candidate will bring strong leadership and relationship-building skills while supporting the continued growth of our residential portfolio.

General Duties and Responsibilities of a Leasing Manager may include, but are not limited to:

Property Tours and Showings:

Schedule and conduct suite and community tours for prospective residents.
Highlight property features and amenities during tours.
Follow up with prospective residents to answer questions and address concerns.

Prospect and Resident Communication:

Serve as a primary point of contact for prospect, applicant, and resident inquiries throughout the leasing process.
Respond to phone calls, emails, and written correspondence promptly and professionally.
Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.

Lease Documentation and Coordination:

Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
Review lease terms and conditions to ensure compliance with company policies and regulations.
Coordinate lease signings and ensure all required signatures and documents are obtained.

Application Screening and Processing:

Process rental applications and conduct background and credit checks.
Communicate leasing requirements and application procedures to prospective residents.
Database Management and Recordkeeping

Administrative Support:

Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
Provide administrative support that helps ensure smooth and efficient leasing operations.

Team Management and Leadership:

Oversee the leasing team’s day-to-day activities, coordinating schedules, assigning tasks, and ensuring appropriate coverage for tours and prospect inquiries.
Provide training, coaching, and ongoing support to strengthen leasing skills, property knowledge, and customer service.
Monitor lead follow-up, application progress, and database accuracy to ensure consistent execution of leasing procedures.
Support the team in meeting leasing targets by reviewing performance, identifying challenges, and recommending improvements.
Foster a positive, inclusive team environment that encourages collaboration, accountability, and open communication.
Provide regular updates to management on team performance, staffing needs, and issues requiring additional support.

Requirements:

Valid Rental Property Management License issued by the BC Financial Services Authority (BCFSA)
Minimum 3-5 years of progressive experience in residential leasing, property management, or a related field.
Proven experience leading, coaching, and developing leasing or customer service teams.
Familiarity with Yardi, CRM Flex, or similar software preferred.
Strong communication and interpersonal skills.
Ability to work flexible hours including weekends and evenings.
Reliable transportation
Ability to work flexible hours, including evenings and weekends, to support leasing activities and resident events as needed.

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More about this job

Responsibilities

Lead the leasing team’s daily operations, including scheduling, coaching, performance monitoring, and ensuring consistent follow-up with prospects and applicants. Oversee tours, resident and prospect communications, lease documentation, application processing, database accuracy, and administrative support.

Requirements

Requires a valid Rental Property Management License issued by the BC Financial Services Authority and 3–5 years of progressive experience in residential leasing, property management, or a related field. Candidates must have experience leading and developing teams, strong communication skills, reliable transportation, and flexibility to work evenings and weekends; familiarity with Yardi, CRM Flex, or similar software is preferred.

Skills

Team Leadership
Coaching and Training
Relationship Building
Communication
Customer Service
Residential Leasing
Property Management
Lease Documentation
Application Processing
Credit and Background Checks
Database Management
Recordkeeping
Lead Follow-Up
Scheduling and Coordination
Performance Monitoring
Yardi or CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Residential Leasing
Property Management
BC Financial Services Authority
Leasing Team Leadership
Team Coaching
Customer Service
Property Tours
Prospect Communication
Resident Communication
Lease Agreements
Lease Addendums
Rental Applications
Background Checks
Credit Checks
Database Management
Recordkeeping
Lead Follow-Up
Yardi
CRM Flex
Move-In Inspections
Resident Insurance
Leasing Targets
Victoria, British Columbia
Real Estate

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