Property Management Assistant

About Townline

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

Townline offers competitive compensation, comprehensive health benefits, an on-site gym and wellness centre, career development opportunities, and a convenient office location at Marine Gateway.

We are seeking a Property Management Assistant to join our team at Townline. Working alongside a collaborative and experienced team, you will play an important role in supporting daily property operations and enhancing the resident experience. If you are organized, proactive, and enjoy building relationships, we’d love to hear from you.

The primary duties of the PMA may include but are not limited to:

• Accurately drafting correspondence and other documents for clients as directed by the Property or Leasing Manager(s) and within the timeline pursuant to regulations;
• Proactively following up with Property Managers, Accountants, and other support staff as necessary to provide operation support in the day-to-day implementation of policies and procedures;
• Working with Property Accountants and the Property or Leasing Manager(s) to assist in the collecting of rents and resolving tenant arrears;
• Following internal process flow and regulatory guidelines to issue notices as required including such situations as late payments, returned checks or eviction when directed by the Property or Leasing Manager(s);
• Consistently inputting and updating client records, related filings and leases ensuring accurate Tenant information is tracked;
• Providing effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;
• Assisting with new client set up and the closing and transition of terminated accounts;
• Assisting the Marketing Department with task related to the rental portfolio;
• Ensuring the distribution of financial statements and quality presentation of owner reports and other correspondence to owners and clients within the respective time requirements;
• Facilitating the response to tenant inquiries and building emergency situations in absence of the Property or Leasing Manager;
• Following up with accounting department as needed to provide status or information regarding accounts payable, accounts receivable, financial statements;
• Ensuring client matters are responded to in a timely manner and within regulatory
• Undertaking accounts payable and receivable duties in relation to the management of the overall portfolio, including workflow management of the electronic invoicing system (Yardi Elevate P2P).
• Other duties as assigned. 

Skills and Requirements:

• Completion of a high school diploma;
• Undergraduate degree in Real Estate, Business, or other relevant area of study considered an asset;
• Minimum of 1-2 years’ experience working in Property Management and/or the Real Estate industry;
• General understanding of accounting principles and procedures especially on AR and AP. 
• Demonstrating maturity, confidence and tact, particularly when dealing with difficult issues or conflict;
• Strong knowledge of the Residential Tenancy Act;
• Strong interpersonal skills and communication skills to work with team members from many different departments with competing priorities;
• Highly reliable with a strong work ethic, attention to detail and excellent organizational skills;
• Experience with Yardi considered an asset;
• Advanced proficiency in Microsoft Office Suite;
• A team player who works well in a collaborative environment;
• A willingness to ask questions and a desire to be continually learning;
• A self-starter who can work independently with minimal