Jobs in Canada

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Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
As a Senior Manager, you will work directly with Partners, senior client executives, and industry leaders on high-impact engagements. You will serve as the day-to-day leader on complex…
Added 1 hour ago
Senior Product Manager - Tokenization & Stablecoin Infrastructure
BitGo
Toronto, ON
We are looking for a Product Manager to join our Tokenization & Stablecoin Infrastructure team and drive the products that let institutions issue, mint, redeem, custody, and move…
Added 2 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Toronto, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 2 hours ago
WC
(CAN) Manager, Business Operations eCommerce
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational…
Added 2 hours ago
T
Resident Manager
Townline
Victoria, BC
- Full-time
Reporting to the Property Manager, the Resident Manager is responsible for supporting the day-to-day operations of Townline’s Victoria residential portfolio and serving as a key point of…
Added 2 hours ago
OP
Administrative Assistant
Oxford Properties Group
Vancouver, BC
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 2 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Cambridge, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 2 hours ago
A
Merchandiser Feed Products
ADM
Montreal, QC
- Full-time
Reporting to the Commercial Manager of Wheat Midds, this position will be responsible for the merchandising and position management of Wheat Midds for ADM’s Montreal Mills. This position…
Added 2 hours ago
Associate Manager, New Concepts (Product Development)
HelloFresh
Toronto, ON
This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Added 3 hours ago
IW
Plan Manager
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Plan Manager and Data Integrity team is seeking a knowledgeable, driven, and inquisitive self-starter to join us as a Plan Manager. Reporting to the Senior Manager of Operations, you…
Added 3 hours ago
IW
Plan Manager
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Plan Manager and Data Integrity team is seeking a knowledgeable, driven, and inquisitive self-starter to join us as a Plan Manager. Reporting to the Senior Manager of Operations, you…
Added 3 hours ago
EI
Payroll Coordintor
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
Added 3 hours ago
GC
Senior CPA
Gondaliya CPA
Mississauga, ON
- Full-time
Cross-border corporate files, consultation-to-close experience and corporate records work.
Added 3 hours ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 3 hours ago
PS
Business Analyst
Publicis Sapient
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 3 hours ago
S
Frontend Engineer, Link
Stripe
Toronto, ON
- Full-time
Collaborate with stakeholders across the organization such as product, design, infrastructure, marketing and operations.
Added 3 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 3 hours ago
PS
Financial Technical Analyst
Publicis Sapient
Toronto, ON
- $100,000 to $145,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 3 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Milton, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 3 hours ago
IL
Chairman's Council Team Lead
Invesco Ltd.
Charlottetown, PE
- Full-time
Our team plays an important role in delivering a high-quality experience to our clients while supporting the day-to-day operations of the Transfer Agency business. We are a collaborative,…
Added 3 hours ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
As Product Manager, Investment Product Management, you will be responsible for the lifecycle management and operational oversight of the retail mutual funds offered through ivari’s…
Added 4 hours ago
EG
Office Administrator/Scale Operator
Emterra Group
Niagara Falls, ON
- Full-time
…exceptional administrative support and ensuring efficient scale operations at our Niagara Falls, ON facility. This position serves as the first point of contact for residents, visitors, and…
Added 4 hours ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
…group of stakeholders while contributing to essential financial operations that impact employees, governance members, adjudicators, and program…
Added 4 hours ago
S
Commercial Credit Operations Manager
Stripe
Toronto, ON
- Full-time
As a Credit Operations Manager, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable…
Added 4 hours ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…

Townline

Resident Manager

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

About Townline

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

We are currently seeking a dedicated, live-in Resident Manager to join our team in Victoria, BC. The ideal candidate is highly organized, approachable, and an effective communicator with previous Resident Manager or residential property management experience. They are a proactive problem solver who takes pride in building positive resident relationships and creating a welcoming community. This is an exciting opportunity to join one of BC’s respected residential and mixed-use developers and play an important role in the day-to-day experience of our residents.

Role & Responsibilities

Reporting to the Property Manager, the Resident Manager is responsible for supporting the day-to-day operations of Townline’s Victoria residential portfolio and serving as a key point of contact for residents. The successful candidate will bring strong customer service and resident relations skills, sound judgment, and the ability to manage competing priorities in a fast-paced environment while providing a professional and responsive resident experience.

The duties of the Resident Manager may include, but are not limited to:

Providing superior quality customer service, dealing effectively and fairly with tenant requests and concerns in a timely manner;
Attending to the tenant services phone line and email requests and ensuring prompt response and follow up is provided up to completion;
Managing the booking of elevators for move-in and move-outs, the guest suite(s) and the amenities;
Proactively anticipating needs/issues and providing solutions to tenants and the team;
Planning and participating in various building events such as Tenant Appreciation Day;
Planning and managing special event rentals of the various amenities;
Maintaining good tenant relations, handling and documenting tenant complaints and any emergencies in the building which occur during, over and above office hours;
Ensuring the parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;
Emergency response and on-call, after hours duty, as required;
Respectfully and capably representing the best interests of the Landlord in all internal and external dealings;
Assisting with minor common area cleanup and tidying, as needed;
Conducting suite inspections upon tenant move-in and move-out and determine what is tenant damage or reasonable wear and tear;
Reviewing the security cameras in the event of theft or damage to assist the police and/or other staff to determine cause or events of such an occurrence;
Ensuring that turn-over suites are ready for new tenant(s) by helping to clean suites, if necessary, and ensuring that all repairs and upgrades are completed;
Maintaining MSDSs for maintenance products and adhere by the work safe rules and regulations;
Recommending type and quantity of maintenance supplies to be stocked;
Ensuring all rents and cheques are received, and pursue delinquent rents and NSF cheques, if required by the supervisor;
Recording rent receipts and making bank deposits;
Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Leasing and Administration Manager and Property Manager and in compliance with Residential Tenancy Act;
Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;
Maintaining up to date tenant contact and contractor information;
Following proper procedures for logging and dispatching service requests and work orders;
Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager; and
Performing any other duties required to better administer tenancies and the building.

Skills and Requirements

Completion of a high school diploma, supplemented with post secondary courses;
1 – 2 years’ experience as a Resident Manager is considered an asset;
A general understanding of accounting principles and procedures;
Strong working knowledge of Microsoft Office. Yardi experience an asset;
Proven ability to provide quality customer service with a proven ability to multi-task and prioritize demands;
Able to provide effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;
Diligently deals with methods of organization and detail in performing their duties;
Demonstrates maturity, confidence and tact, particularly when dealing with difficult issues or conflict;
Able to develop positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills;
Possesses a strong work ethic, attention to detail and excellent organizational skills; and
Demonstrates attributes consistent with the Townline’s’ Core Values.

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More about this job

Responsibilities

Support daily operations of the residential properties and serve as a primary contact for residents, handling requests, complaints, events, inspections, and emergencies. Assist with tenancy administration, rent and notice processing, service requests, suite turnovers, building records, and coordination with contractors and property staff.

Requirements

A high school diploma supplemented by post-secondary courses is required, and 1–2 years of Resident Manager experience is an asset. Candidates should have customer service and administrative skills, knowledge of basic accounting and Microsoft Office, strong organization and communication, and the ability to manage competing priorities and difficult situations.

Skills

Customer Service
Resident Relations
Property Management
Communication
Organization
Multitasking
Prioritization
Problem Solving
Conflict Resolution
Record Keeping
Microsoft Office
Yardi
Accounting Principles
Emergency Response
Tenant Administration
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Residential Property Management
Resident Manager
Tenant Relations
Customer Service
Microsoft Office
Yardi
Accounting Principles
Rent Collection
Bank Deposits
Residential Tenancy Act
Termination Notices
Rent Increase Notices
Service Requests
Work Orders
Suite Inspections
Move-In And Move-Out Coordination
Emergency Response
On-Call Duty
Building Events
Amenity Rentals
Parking And Storage Regulations
Security Cameras
Maintenance Supplies
MSDS
WorkSafe Regulations
Contractor Coordination
Capital Projects
Record Keeping

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Jobs in Canada