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Toyota Canada Inc.

Warranty Claims Adjuster

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English · French
Posted: Oct 19, 2026

Original job description

English section of this bilingual listing.

Job Description

Warranty Claim Adjuster

Rank 3

Scarborough, ON (Hybrid)

Deadline: This posting will close by October 28, 2026, at 11:59 PM ET.

The anticipated annual base salary for this position is $ 70,600 – $ 92,600. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting full-time opportunity for a solution-oriented person to support our Customer Services department reporting to the Manager, Warranty Claims. The selected candidate will assist Dealers to correctly administer Factory Warranty and Extra Care Protection (ECP) claims via the Warranty Assistance Phone Line. This person will also be accountable for processing Factory Warranty and ECP claims submitted by our Dealer network. The selected candidate will maintain our high-level standard of Dealer satisfaction.

What We’ll Bring

Company & Culture

A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours – condensed work week during the summer

Benefits

Competitive compensation package including bonus
Extended health care and dental benefits effective immediately
Company pension plan with additional employer contributions
Associate vehicle discount program
Reimbursement programs (tuition & fitness)
Paid holiday shutdown and competitive paid time off benefits
Sabbatical leave program

What You’ll Be Doing

Dealer Warranty Assistance

Provide prompt and accurate dealer assistance on Warranty Assistance telephone line
Process and resolve Dealer inquiries (CMS case assistance requests) within 24 hours
Maintain a high level of customer service standard to ensure Dealer satisfaction.
Monitor and answer to emails from both internal and other Toyota Affiliates.
Communicate with TCI third party warranty vendors.

Claims Processing

Promptly review and process Factory and ECP claims while maintaining accuracy and dealer satisfaction.
Assess and adjudicate Warranty and ECP claims with both Dealer satisfaction and cost control in mind.
Review, adjust and resubmit warranty claims rejected by TMC
Work closely with Product Quality & Service Support (PQSS), Vehicle Safety & Compliance Liaison Office Canada (VSCLOC)to assist dealers in efficient claims processing.
Work closely with Field Warranty Consultants (FWC) when needed
Collaborate with Warranty Administration to identify and improve overall Warranty Policies and process
Process additional administrative works and ad-hoc requests and studies as required

What You’ll Bring

One-year work experience in customer services
College diploma/university degree or an automotive related discipline considered an asset
Basic automotive technical knowledge is an asset
Dealership experience within the Service/Parts area and/or customer service is an asset
Strong oral and written communication
Proven knowledge of how to initiate & improve work processes to increase efficiency
Proven aptitude for relationship-building with key stakeholders
Work well in a team environment
Bilingual (English/French) Mandatory

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

Read the full bilingual original

Job Description

Warranty Claim Adjuster

Rank 3

Scarborough, ON (Hybrid)

Deadline: This posting will close by October 28, 2026, at 11:59 PM ET.

The anticipated annual base salary for this position is $ 70,600 – $ 92,600. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting full-time opportunity for a solution-oriented person to support our Customer Services department reporting to the Manager, Warranty Claims. The selected candidate will assist Dealers to correctly administer Factory Warranty and Extra Care Protection (ECP) claims via the Warranty Assistance Phone Line. This person will also be accountable for processing Factory Warranty and ECP claims submitted by our Dealer network. The selected candidate will maintain our high-level standard of Dealer satisfaction.

What We’ll Bring

Company & Culture

A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours – condensed work week during the summer

Benefits

Competitive compensation package including bonus
Extended health care and dental benefits effective immediately
Company pension plan with additional employer contributions
Associate vehicle discount program
Reimbursement programs (tuition & fitness)
Paid holiday shutdown and competitive paid time off benefits
Sabbatical leave program

What You’ll Be Doing

Dealer Warranty Assistance

Provide prompt and accurate dealer assistance on Warranty Assistance telephone line
Process and resolve Dealer inquiries (CMS case assistance requests) within 24 hours
Maintain a high level of customer service standard to ensure Dealer satisfaction.
Monitor and answer to emails from both internal and other Toyota Affiliates.
Communicate with TCI third party warranty vendors.

Claims Processing

Promptly review and process Factory and ECP claims while maintaining accuracy and dealer satisfaction.
Assess and adjudicate Warranty and ECP claims with both Dealer satisfaction and cost control in mind.
Review, adjust and resubmit warranty claims rejected by TMC
Work closely with Product Quality & Service Support (PQSS), Vehicle Safety & Compliance Liaison Office Canada (VSCLOC)to assist dealers in efficient claims processing.
Work closely with Field Warranty Consultants (FWC) when needed
Collaborate with Warranty Administration to identify and improve overall Warranty Policies and process
Process additional administrative works and ad-hoc requests and studies as required

What You’ll Bring

One-year work experience in customer services
College diploma/university degree or an automotive related discipline considered an asset
Basic automotive technical knowledge is an asset
Dealership experience within the Service/Parts area and/or customer service is an asset
Strong oral and written communication
Proven knowledge of how to initiate & improve work processes to increase efficiency
Proven aptitude for relationship-building with key stakeholders
Work well in a team environment
Bilingual (English/French) Mandatory

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centers in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

Évaluateur en réclamations de garantie

Rang: 3

Scarborough, ON (hybride)

Date limite: Cette offre d’emploi prendra fin le 28 octobre 2026 à 23 h 59 (HNE).

Le salaire de base annuel prévu pour ce poste est de 70 600 $ à 92 600 $. Le salaire offert dépendra de l’expérience, des connaissances, des compétences et des qualifications du candidat.

Toyota Canada Inc. (TCI) offre actuellement un poste à temps plein très intéressant destiné à une personne axée sur les solutions, qui viendra renforcer notre service à la clientèle sous la supervision du directeur, Réclamations de garantie. Le candidat sélectionné aidera les concessionnaires à gérer correctement les réclamations de garantie du fabricant et de Protection Extra-Attentive (PEA) par le biais du Centre d’appels d’assistance garantie. Cette personne sera également responsable du traitement des réclamations de garantie du fabricant et de PEA soumises par notre réseau de concessionnaires. Le candidat sélectionné devra maintenir notre niveau élevé de satisfaction des concessionnaires.

Ce Que Nous Offrons

Entreprise et culture

Un milieu de travail hybride
Un milieu de travail fondé sur le travail d’équipe, la souplesse et le respect
Des programmes d’épanouissement et de perfectionnement professionnels pour favoriser la progression de votre carrière
Un accent mis sur le respect des personnes et l’amélioration continue
Des horaires d’été sous la forme d’une semaine de travail condensée pendant l’été

Avantages

Un régime de rémunération concurrentiel, incluant des primes
Des prestations d’assurance-maladie et d’assurance dentaire complémentaires disponibles immédiatement
Un régime de retraite d’entreprise comprenant des cotisations de l’employeur
Un programme de rabais pour employés à l’achat d’un véhicule
Des programmes de remboursement (frais de scolarité et conditionnement physique)
Une période de fermeture des bureaux et des congés payés concurrentiels
Un programme de congé sabbatique

Ce Que Vous Ferez

Aide à la garantie du concessionnaire

Fournir une assistance rapide et précise aux concessionnaires au Centre d’appels d’assistance garantie
Traiter et résoudre les demandes des concessionnaires (demandes d’assistance pour les dossiers CMS) dans les 24 heures
Maintenir un niveau élevé de service à la clientèle afin d’assurer la satisfaction des concessionnaires
Surveiller les courriels provenant à la fois de l’interne et d’autres sociétés affiliées de Toyota, et y répondre
Communiquer avec les fournisseurs de garantie tiers de TCI

Traitement des réclamations

Examiner et traiter rapidement les réclamations du fabricant et de PEA tout en maintenant l’exactitude et la satisfaction du concessionnaire
Évaluer et régler les réclamations de garantie et de PEA en tenant compte à la fois de la satisfaction du concessionnaire et du contrôle des coûts
Examiner, évaluer et soumettre à nouveau les demandes de garantie rejetées par TMC
Travailler en étroite collaboration avec le département Qualité du produit et Soutien du service (PQSS) ainsi qu’avec le Bureau de liaison pour la sécurité et la conformité automobiles du Canada (VSCLOC) pour aider les concessionnaires à traiter efficacement les réclamations
Travailler en étroite collaboration avec les consultants régionaux, Garantie, si nécessaire
Collaborer avec le département Administration des garanties afin de cerner et d’améliorer l’ensemble des politiques et des processus en matière de garanties
Traiter les travaux administratifs supplémentaires ainsi que les demandes et études ponctuelles, selon les besoins

Ce Que Vous Apporterez

Expérience professionnelle d’un an dans le domaine des services à la clientèle
Un diplôme d’études collégiales/universitaires ou dans une discipline liée à l’automobile est considéré comme un atout
Des connaissances techniques de base du domaine de l’automobile sont un atout
Une expérience au sein d’une concession automobile dans le département des pièces/du service et/ou du service à la clientèle est un atout
Solides aptitudes en communications orales et écrites
Aptitude à élaborer et à améliorer des processus de travail visant à accroître la productivité
Capacité avérée à établir des relations avec les principales parties prenantes
Capacité à bien travailler en équipe
Bilingue (anglais/français) – obligatoire

À propos de nous

Toyota Canada Inc. est le distributeur canadien exclusif des véhicules Toyota et Lexus. Le siège social de Toyota Canada est situé à Toronto et la compagnie a des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax. Les pièces et accessoires Toyota sont distribués par les Centres de distribution des pièces de TCI situés à Bowmanville et Vancouver. Au Canada, TCI soutient plus de 287 concessionnaires Toyota et Lexus en leur fournissant notamment des services de formation, de vente et de marketing, ainsi qu’en préparant des initiatives environnementales et de satisfaction de la clientèle.

Qu’est-ce qui nous distingue?

Notre philosophie axée sur les gens, la passion pour Toyota, l’innovation et l’amélioration continue ont fait de nous une société primée, reconnue dans le monde entier pour son leadership technologique et ses normes de qualité supérieures, sa participation communautaire et sa responsabilité environnementale.

Ce Que Vous Devez Savoir

Notre succès repose entièrement sur nos gens. Nous accueillons des points de vue différents et valorisons les expériences humaines uniques. Nous sommes fiers de souscrire au principe d’équité en matière d’emploi qui célèbre la diversité des communautés où nous vivons et travaillons. Les candidats à nos postes sont considérés sans égard à la race, l’origine nationale ou ethnique, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, la déficience, la religion ou toutes autres caractéristiques protégées par la loi. Si vous avez besoin de mesures d’adaptation, veuillez nous en aviser. Vous pouvez le faire à n’importe quel stade du processus de sélection et de recrutement. Veuillez noter que TCI peut utiliser des outils optimisés par l’IA pour nous aider dans le dépistage et l’évaluation initiaux. Les spécialistes de l’acquisition de talents examinent toujours toutes les candidatures et les directeurs prennent toujours les décisions finales d’embauche tout au long du processus de sélection.

#IND1

Apply About employer

More about this job

Responsibilities

Provide timely assistance to dealers with factory warranty and Extra Care Protection claims, respond to inquiries, and maintain dealer satisfaction. Review, adjudicate, adjust, and resubmit claims while coordinating with internal teams, warranty vendors, and dealer support staff to improve claims processes and policies.

Requirements

At least one year of customer service experience is required, along with strong oral and written communication, process-improvement ability, relationship-building skills, and the ability to work well in a team. English-French bilingualism is mandatory; a college or university degree, basic automotive technical knowledge, and dealership service or parts experience are considered assets.

Skills

Customer Service
Warranty Claims Processing
Claims Adjudication
Dealer Support
Oral Communication
Written Communication
Process Improvement
Relationship Building
Stakeholder Collaboration
Teamwork
Cost Control
Warranty Administration
Bilingual Communication

Benefits

Competitive Compensation
Bonus
Extended Health Benefits
Dental Benefits
Company Pension Plan
Associate Vehicle Discount
Tuition Reimbursement
Fitness Reimbursement
Paid Holiday Shutdown
Paid Time Off
Sabbatical Leave

Visa sponsorship

Not detected in the job text

Keywords

Factory Warranty
Extra Care Protection
Warranty Claims
Claims Adjudication
Dealer Network
Warranty Assistance Phone Line
Customer Service
Dealer Satisfaction
Automotive
Dealership Service
Dealership Parts
Claims Processing
Cost Control
Warranty Vendors
Warranty Administration
Warranty Policies
Process Improvement
CMS Case Assistance
Product Quality
Vehicle Safety
Regulatory Compliance
Stakeholder Relations
English-French Bilingualism

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