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Toyota Credit Canada Inc.

Operational Excellence Analyst

Markham, ON, Canada

The anticipated annual base salary for this position is $74,500 - $94,000. · Full-time

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Job details

Pay: The anticipated annual base salary for this position is $74,500 - $94,000.
Job type: Full-time
Apply by: Nov 11, 2026
Experience: 5+ years of experience leading operational excellence, continuous improvement, or business process transformation with a strong track record of measurable results.
Posting language: English
Posted: Sep 30, 2026

Original job description

Job Description

Operational Excellence Analyst

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best-in-class customer and dealer experiences in a collaborative and innovative environment. TFS is a key part of the Toyota family, a global company known for its technological leadership, high quality products, continuous improvement, and environmental responsibility.

TFS is offering a permanent position for an Operational Excellence Analyst within the Business Innovation Department. The Analyst is responsible for supporting continuous improvement initiatives across the enterprise by collaborating with cross-functional teams to identify issues, document end-to-end processes, conduct data analysis, and develop effective countermeasures that enhance quality, efficiency, and customer satisfaction. This role contributes significantly to building organizational capability, establishing standard work protocols, and fostering a culture of kaizen in alignment with Toyota Way principles. The Operational Excellence Analyst reports to the Manager of Business Innovation and will be based at the Markham Head Office.

What You Will Be Doing

Continuous Improvement and Problem Solving

Lead cross functional project teams to identify problems, map processes, analyze data, and develop and implement solutions that address root causes
Apply Toyota Way methodologies including TPS, TBP, to support structured problem solving, standardization of work, and visual process mapping
Connect improvement opportunities that exist between departments as part of the broader TFS value stream
Support end to end process improvement across operations, technology, and customer facing teams
Facilitate workshops/training on Toyota Way methodologies (ex. TPS, TBP, JKK)

OE Framework and Engagement

Sustain and continuously improve the Operational Excellence Engagement Framework and SharePoint Site
Enable consistent use of OE tools, templates, and practices across the organization
Support planning and execution of kaizen events, workshops, and improvement cycles; including the annual regional Kaizen competition.
Create strategies, frameworks, and learning assets that support operational excellence and transformation priorities

What You Bring

Degree in Business, Engineering, Operations, Data Analytics, or a related field.
5+ years of experience leading operational excellence, continuous improvement, or business process transformation with a strong track record of measurable results.
Strong organizational skills with a proactive approach to managing multiple priorities.
Ability to work with various partners, vendors and stakeholders to build alignment and consensus on key initiatives
Demonstrated ability to design and implement process controls, operating mechanisms, and benefit tracking that link to financial and customer outcomes.
Excellent interpersonal, verbal, and written communication skills with both technical and non-technical stakeholders.
Collaborative, flexible, and proactive with an ability to work independently and a strong desire to learn
Ability to work flexible hours and in-office minimum three days a week

What We’ll Bring

A work environment built on teamwork, flexibility, and respect
Competitive salary including bonus
Health and dental benefits effective immediately
Company pension plan with matched contribution
Associate vehicle discount program
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Fitness reimbursement
Competitive time off benefits
Great company culture-Respect for people and continuous improvement is at our core
Hybrid work environment (based on role requirements)

The anticipated annual base salary for this position is $74,500 - $94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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More about this job

Responsibilities

Lead cross-functional improvement initiatives by mapping end-to-end processes, analyzing data, identifying root causes, and implementing solutions that improve quality, efficiency, and customer satisfaction. Maintain the Operational Excellence Engagement Framework and support kaizen events, workshops, training, and consistent use of Toyota Way tools and practices.

Requirements

A degree in business, engineering, operations, data analytics, or a related field and at least five years of experience leading operational excellence, continuous improvement, or business process transformation are required. Candidates should demonstrate measurable results, strong analytical and organizational abilities, stakeholder collaboration, communication skills, and experience implementing process controls and tracking benefits.

Skills

Continuous Improvement
Operational Excellence
Root Cause Analysis
Process Mapping
Data Analysis
Problem Solving
Toyota Production System
Toyota Business Practice
Standard Work
Process Improvement
Workshop Facilitation
Stakeholder Management
Process Controls
Benefit Tracking
Communication
Project Leadership

Benefits

Competitive Salary With Bonus
Health And Dental Benefits
Company Pension Plan With Matched Contributions
Associate Vehicle Discount Program
Professional Growth And Development Programs
Tuition Reimbursement
Fitness Reimbursement
Competitive Time Off Benefits
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Continuous Improvement
Toyota Way
Toyota Production System
Toyota Business Practice
JKK
Kaizen
Root Cause Analysis
End-To-End Process Mapping
Data Analysis
Standard Work
Visual Process Mapping
Process Controls
Operating Mechanisms
Benefit Tracking
Cross-Functional Teams
Customer Satisfaction
Quality Improvement
Efficiency Improvement
SharePoint
Kaizen Events
Workshop Facilitation
Business Process Transformation
Stakeholder Alignment

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