Technical Trainer

We are hiring! About us https://www.tp-link.com/ca

Headquartered in the United States, TP-Link is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

Established over 15 years ago, TP-Link Canada Inc. operates as the Canadian subsidiary, embodying values of professionalism, innovation, excellence, and simplicity. At TP-Link Canada, we cultivate a dynamic and forward-thinking work environment where every team member is valued, supported, and encouraged to thrive. Join us in driving the future of connectivity - we’re passionate about what we do!

We are hiring for an existent vacancy seeking a motivational and highly skilled Technical Trainer to support our enterprise partner development and lead-generation strategy. This brand-new role will be responsible for delivering OCNA, VCSA, Omada Boot Camp, and VIGI Boot Camp training programs, while also providing technical support at selected partner and industry events.

Thank you in advance for your interest in TP-Link. We look forward to reviewing your resume!

Location: On-Site | 88 Fulton Way, Richmond Hill, ON

Type: Full-Time | $65,000 - $75,000 + Group Insurance Benefits + Paid Time Off

Requirements:

• Bachelor’s degree in business, computer science, information technology, engineering, communications, or a related field.
• Proven experience as a Technical Trainer, Technical Instructor, or in a similar role.
• Strong knowledge of modern training methodologies, with the ability to adapt technical content and delivery to different audiences and learning styles.
• Excellent communication, interpersonal, presentation, and public-speaking skills, with the ability to explain complex technical concepts clearly to audiences with varying levels of technical expertise.
• Strong practical networking knowledge, including hands-on experience with switches, access points, routers/gateways, VLANs, PoE, network management, and related technologies.
• Strong hands-on troubleshooting skills and the ability to independently prepare, configure, and manage technical training environments.
• Technically capable of independently delivering standardized training while maintaining a defined escalation path to Sales Engineering for advanced network architecture, solution design, and complex customer requirements.
• Familiarity with surveillance and network video solutions is considered an asset.
• Strong organizational and time-management skills, with the ability to coordinate and deliver training activities independently.
• Confident and professional when interacting with partners, installers, integrators, distributors, and customers.

Additional Information

• Travel Requirement: Monthly business travel (provincial/ inter-provincial) will be required.

Responsibilities:

• Deliver OCNA & VCSA Certification Training.
• Deliver Omada & VIGI Boot Camp Training.
• Prepare, configure, test, and maintain training equipment.
• Collaborate with B2B Marketing/ Distribution/ Sales Engineering (SE) teams to develop and update training curriculum.
• Support sales selected tradeshows and partner events.
• Identify technical questions or opportunities requiring SE follow-up based on SE follow-up
• Collect partner feedback and field intelligence.
• Provide post-training reports covering attendance, engagement, feedback, and potential opportunities.
• Other duties as assigned.

In Accordance with the Accessibility for Ontarians with Disabilities Act (AODA), TP-Link Canada strives to ensure that all recruiting processes are non-discriminatory. If you require accommodation, please advise HR in advance of attending the interview.

TP-Link Canada is not using artificial intelligence to screen, assess, and/or select applicants.

Only candidates selected for an interview will be contacted. All other applicants are thanked for their interest.

All personal data being collected will be treated in strict confidence and used for recruitment purposes only.