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Added 57 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…scaling an insurance operations capability that supports the delivery of life insurance solutions within Fidelity's Wealth…
Added 1 hour ago
BS
Managed Service Director
Bulletproof Solutions Inc
Toronto, ON
- Full-time
The Director of Managed Services is a senior operational leader responsible for delivering reliable, high-quality Managed IT services and ensuring an exceptional customer experience across…
Added 1 hour ago
Executive Director, Campus Safety Services
Georgian College
ON
The Executive Director, Campus Safety Services provides strategic leadership and oversight for the College’s 24/7 campus safety and security operations. This role is responsible for…
Added 13 hours ago
VG
Executive Director
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…review. Liaises between Council, Committees and Management (Director and Manager level) to foster positive relations, exchange information, and provide direction to align program…
Added 16 hours ago
FC
Business Analyst - Data Warehouse & Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
…member of the scrum team responsible for delivering data‑driven solutions within the Wealth Management Data Warehouse. This role bridges business needs with technical design by translating…
Added 18 hours ago
M
Director, Marketing Strategy and Business Management
Manulife
Toronto, ON · Montreal, QC
- Full-time
The Director of Marketing Strategy and Business Management leads strategic planning, business reporting, budget management, and team engagement for Retirement and Wealth Marketing. Working…
Added 19 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…leadership in defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured…
Added 23 hours ago
Lead, Investment Compensation & Taxation
ONEX
Toronto, ON
Reporting to the Managing Director, Taxation, this is a unique opportunity to lead the administration and evolution of complex investment compensation programs for Onex’ Private Equity…
Added 1 day ago
O
Lead, Investment Compensation & Taxation
Onex
Toronto, ON
- Full-time
Reporting to the Managing Director, Taxation, this is a unique opportunity to lead the administration and evolution of complex investment compensation programs for Onex’ Private Equity…
Added 1 day ago
SH
Area Director
SMB HR Talent Management Inc.
Halifax, NS
- Full-time
Our client is looking for a thoughtful, capable, and people-focused Area Director to join its Halifax team. This is an opportunity to step into a visible leadership role where you will…
Added 1 day ago
BH
Non-Profit Portfolio Manager
BC Housing
Burnaby, BC
- Full-time
Reporting to the Regional Director, the Non-Profit Portfolio Manager (NPPM) fosters collaborative partnerships with housing and service providers to provide the highest quality of stable,…
Added 1 day ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
…colleagues to identify operational challenges, develop practical solutions and improve HR processes and service delivery. Share expertise, coach HR colleagues and contribute to…
Added 1 day ago
FC
Product Owner, Wealth Digital Experience
Fidelity Canada
Vancouver, BC · Mississauga, ON · Toronto, ON
- Full-time
…representing the business unit’s priorities and managing product delivery on a cross-functional scrum team. You will set the vision and direction for a technology experience that impacts…
Added 1 day ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
…responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and…
Added 1 day ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
Reports to: Director, Solutions Delivery & Support
Added 2 days ago
EH
General Manager
Ellos HR Solutions
Toronto, ON · Greater Toronto Area, Canada
- $180,000 to $190,000 CAD / year
- Full-time
Ellos HR Solutions is recruiting an experienced General Manager for a well established global manufacturing organization in the Greater Toronto Area.
Added 2 days ago
FC
Market Data Vendor Manager
Fidelity Canada
Toronto, ON
- Full-time
…data teams, and external vendors to ensure efficient service delivery and alignment with global operating models and governance…
Added 2 days ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 2 days ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
…manage expectations and work collaboratively to find creative solutions during the development of projects. The Event Producer will ensure that all the right steps/process are followed and…
Added 2 days ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI strategy through to secure, measurable…
Added 2 days ago
Programming Manager
BOS Innovations
London, ON
At BOS Innovations, we are driven by a clear purpose: to deliver exceptional industrial automation solutions that solve real manufacturing challenges and enable our customers to compete at…
Added 2 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…leadership in defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured…
Added 2 days ago
BI
Programming Manager
BOS Innovations Inc.
London, ON
- Full-time
At BOS Innovations, we are driven by a clear purpose: to deliver exceptional industrial automation solutions that solve real manufacturing challenges and enable our customers to compete at…
Added 2 days ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless…
Added 2 days ago
Director OHS and Disability Management
Government of Alberta
Calgary, AB
Job Title: Director OHS & Disability Management

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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