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Added 5 mins ago
BM
Operations & Training Manager (Bilingual, English & French)
Brand Momentum
Remote, Canada
- $78,000 CAD / year
- Full-time
- Remote
Training & Onboarding: Deliver bilingual virtual and in-person training, support new-hire onboarding, and reinforce product knowledge, program requirements, and operational procedures.
Added 5 mins ago
E
Director of Product Development
EQ3
Winnipeg, MB
- Full-time
We are looking for a Director of Product Development to lead product strategy and development across the EQ3 portfolio. Reporting to the President, you will guide products from initial…
Added 21 mins ago
S
Director, Compliance
Sagard
Toronto, ON · Montreal, QC
- Full-time
As part of a broader team, the Director, Compliance will have substantial responsibility for the compliance programs of Sagard entities registered in Canada, the United States and…
Added 36 mins ago
M
Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Added 1 hour ago
HA
Location Manager
Hawk's Agro
Gravelbourg, SK
- Full-time
Reinforce safety practices and support monthly safety meetings in coordination with the Director, Operations
Added 1 hour ago
P
Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
PlantBest is seeking an E-Commerce & Digital Marketing Director to lead our digital growth strategy across North America.
Added 1 hour ago
A
Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
Added 1 hour ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
This is an opportunity to join a technically sophisticated business where engineering plays a central role in customer success, product development, and long-term organizational growth.
Added 1 hour ago
Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
…organization, assisting with initiatives related to security operations, governance, risk management, and compliance. Through this experience, you will develop practical skills and a strong…
Added 1 hour ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Become the Reference: Past go-live, be the analyst the Director of Finance turns to for the numbers behind a decision, the one Sales and Operations turn to when a process is broken, and the…
Added 2 hours ago
M
Director, Risk Management
Mastercard
Toronto, ON
- Full-time
The Digital Asset Risk & Compliance team is looking for a Director, Digital Asset Risk Management to help build and operate Mastercard’s Second Line risk management capabilities for digital…
Added 2 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
Added 2 hours ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
The Director - Inventory Management provides enterprise-level leadership for inventory strategy, demand planning, inventory control and performance management across multiple distribution…
Added 2 hours ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
…supercharge their business processes. We are looking for a Director of Product with deep experience building software for small and medium-sized businesses to join our AI-native team and…
Added 2 hours ago
N
Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 2 hours ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Toronto, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 2 hours ago
GT
Mechanical Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Engineering, the Mechanical Designer works within an engineering team to produce and execute mechanical portions of a system design. The Designer works…
Added 2 hours ago
V
Manager
Visa
Toronto, ON
- Full-time
The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In…
Added 2 hours ago
V
Senior Manager
Visa
Toronto, ON
- Full-time
The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In…
Added 2 hours ago
KS
Temporary Sales Support Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
N
Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 3 hours ago
HD
Director of Recruiting
Hadley Designs
Remote, Canada
- Full-time
- Remote
A proven track record of hiring across marketing, operations, Amazon, ecommerce, product, and leadership roles
Added 3 hours ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…integrated technology, specialized expertise, and scalable…
Added 3 hours ago
Associate Research Director
Reach3 Insights
Toronto, ON
Reach3 Insights – Associate Research Director
Added 3 hours ago
PV
Category Manager - Hardlines
Pet Valu
Markham, ON
- Full-time
…market trends, and store needs, while ensuring a compelling product assortment and strong vendor partnerships. Working closely with cross-functional teams to deliver an exceptional customer…

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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