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Added 6 mins ago
SC
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saltspring Island, BC
- Full-time
In the absence of the front-end manager, they are responsible for resolving cash register issues and securing the cash registers in the safe.
Added 6 mins ago
Grocery Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mission, BC
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 6 mins ago
In Store Bakery - Baker/Apprentice SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lethbridge, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 6 mins ago
Customer Care Centre Agent - Winter 2026/27
Sunshine Village Corporation
Calgary, AB
…Agent works under the direction of the Hotel Revenue Account Manager, and closely with the Sales & Marketing…
Added 6 mins ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
Assist in the Employee Performance Management process including preparation and
Added 6 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Added 6 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living | Thu-Sat | 24 HR)
Connective
Mission, BC
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Added 6 mins ago
PT - Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Added 6 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Added 6 mins ago
FT - Health Care Aide (Juniper House)
Connective
Prince George, BC
Employer-paid support services, such as an in-house counsellor, Employee Family Assistance Program (EFAP), and Critical Incidents Stress Management
Added 6 mins ago
PT Residence Worker, Mental Health (Maple Place Staffed Living Upstairs)
Connective
Coquitlam, BC
Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
Added 6 mins ago
GC
Bartender (Part Time)
Granite Club
Toronto, ON · North York, ON
- Part-time
The Granite Club is looking for a part time Bartender who, under the direction of the Restaurant Management team, will create a positive dining experience by displaying excellent beverage…
Added 6 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the…
Added 6 mins ago
AE
AE - Store Team Leader (Store Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
Workforce Management - it's your "thing": You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to…
Added 6 mins ago
Manager, Registration & Convocation (Temporary: November 2026 - December 2027)
Mohawk College
Hamilton, ON
The Manager, Registration & Convocation is responsible for managing the day-to-day operation of student records, registration, convocation, PLAR, and academic support.
Added 6 mins ago
P
Quality Coordinator (Night)
PACT
ON · Mississauga, Ontario
- Full-time
PACT (Pearson Accelerator Construction Team) is a General Partnership
Added 6 mins ago
Quality Manager (Night)
PACT
ON · Mississauga, Ontario
PACT (Pearson Accelerator Construction Team) is a General Partnership of Alberici, Amico, Kenaidan, and Obayashi, supported by design partners Egis, Mott MacDonald, and Weston Williamson +…
Added 6 mins ago
CF
Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
The Manager, Events & Rentals, leads the planning and execution of all CFC events while overseeing facility rentals as a key revenue stream. This role is also responsible for obtaining and…
Added 6 mins ago
N
Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Nanalysis is seeking a detail-oriented Accounting Manager with an active Chartered Professional Accountant (CPA) designation to support month-end close, financial reporting under IFRS…
Added 6 mins ago
CD
Senior Accountant
Conwest Developments
Vancouver, BC
- $88,000 to $105,000 CAD / year
- Full-time
The Senior Accountant is a key member of the corporate accounting team and works directly with the Manager, Accounting to deliver accurate, timely, and well-supported financial information…
Added 6 mins ago
HV
Controller
Hockley Valley Resort
Mono, ON
- Full-time
Work closely with the General Manager and Executive Committee to support organizationa
Added 21 mins ago
MG
Shop Support - Labourer II
Mikisew Group
Fort McMurray, AB
- Full-time
Provide general hands-on support to town shop from different site locations along with duties as directed by the assigned Supervisor.
Added 21 mins ago
PV
Seasonal Keyholder
Pet Valu
Canada
- Part-time
Sweeping, dusting and other general store maintenance functions
Added 21 mins ago
UO
In Vivo Research Assistant/Technician 2
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Perform general laboratory upkeep and management.
Added 21 mins ago
CO
Engineering Design Technologist
City of Belleville
Belleville, ON
- $32.19 to $37 CAD / hour
- Full-time
Reporting to the Senior Project Manager - Design, the Engineering Design Technologist position is responsible for AutoCAD Civil 3D drawing preparation and working with surveying and design…

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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