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Added 13 mins ago
A
Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
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Interm Replenishment - Clerk Department Second Grocery
Sobeys
St. John's, NL
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
PC
Business Development Manager
Punjabi Chaap Corner Canada
Mississauga, ON
- Part-time
Role Description The Business Development Manager is a part-time, on-site role based in Mississauga, ON. This role focuses on identifying and pursuing new business opportunities, including…
Added 13 mins ago
BD
63-Keyholder | Part Time
Bath Depot
Oshawa, ON
- Part-time
Bath Depot is a proud Canadian, family-owned business specializing in bathroom, kitchen, and lighting products.
Added 13 mins ago
SH
Financial Controller
SENS HØTEL
Montreal, QC
- Full-time
Reporting to the Regional Director and the General Manager, this position offers a high level of autonomy within a professional setting that encourages growth and development.
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CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
…rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs,…
Added 13 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
Being part of a family-owned business committed to the community
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
…waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the…
Added 13 mins ago
SH
Project Manager, Enterprise Value Delivery
SE Health
Markham, ON
- Full-time
Preferred field of study: Bachelor’s degree in business administration, Health Administration, Project Management, Engineering, Operations Management, or a related field. Equivalent…
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Manager Service Operations (PL)-CA
CN
Montreal, QC
- Full-time
Manage stakeholder communication, ensuring alignment on outage windows and keeping business and IandT leadership informed on incident resolution progress based on criticality.
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
Being part of a family-owned business committed to the community
Added 13 mins ago
WI
Commercial Manager
WSP in Canada
Toronto, ON
- Full-time
Join WSP as a Commercial Manager and help enable the successful delivery of projects across our business. In this role, you'll be a trusted partner to Project Managers, Project Controls,…
Added 13 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 13 mins ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Data Systems, the Senior Systems Development Analyst is responsible for supporting the development, maintenance and error-free operation of VP Development and…
Added 13 mins ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
…direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational…
Added 13 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
…Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other folks in Payroll, Accounting, AP, AR,…
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S
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys
Saltspring Island, BC
- Full-time
Perform various cash register accounting operations (money transfers, deposits, checks, weekly audits, etc.) in collaboration with the front-end manager.
Added 13 mins ago
GO
Associate Director, Economic & Resource Policy
Government of Alberta
AB · Edmonton, AB
- Full-time
Participating in the Ministry’s business planning activities to develop policy recommendations and strategies regarding intergovernmental policy and emerging issues.
Added 13 mins ago
S
Grocery Manager
Sobeys
Mission, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 13 mins ago
AS
Estimator, Camp Services
ATCO Structures
Calgary, AB
- Full-time
We are seeking an Estimator to support our workforce accommodation and camp services business. In this role, you will develop accurate, competitive, and commercially sound estimates for…
Added 14 mins ago
Facilities and Maintenance Manager
Covenant Care + Covenant Living
Calgary, AB · Edmonton, AB · Lethbridge, AB · Red Deer, AB
We are seeking an experienced and strategic Facilities and Maintenance Manager to lead facilities management, maintenance operations, asset stewardship, and infrastructure planning across…
Added 14 mins ago
Internship - Operations Engineering, Carbon
Wolf Midstream
Calgary, AB
Reporting to the Engineering Manager, Carbon and working closely with Wolf Carbon field Operations, finance, project and business development individuals, you will be required to:
Added 14 mins ago
ES
Operations Manager
Everest Solutions and Images Ltd.
Canada
- Full-time
The Operations Manager provides leadership and oversight for Area Operations, including Sales Support, Production, staffing, and budget management. This role plays a key part in ensuring…
Added 14 mins ago
Retail Sales Associate
EssilorLuxottica Group
Nanaimo, BC
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 14 mins ago
RH
Terminal Manager
Racines Humaines Inc.
Laval, QC
- Full-time
…Can you engage your teams while staying in control of daily operations, even when the unexpected keeps piling…

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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