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Added 2 mins ago
Senior Network Security Administrator
Scotiabank
Toronto, ON
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 2 mins ago
Territory Account Manager V
Insight Enterprises, Inc.
Montreal, QC
…obtenir des résultats extraordinaires. En tant qu'intégrateur de solutions du Fortune 500 avec une expertise approfondie dans le cloud, les données, l'IA, la cybersécurité et l'edge…
Added 17 mins ago
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Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
…will be on getting things done and delivering high-quality solutions that exceed expectations. You will foster collaboration and work harmoniously with cross-functional teams; building…
Added 17 mins ago
ES
Adobe Experience Manager (AEM) Engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
We are seeking a hands-on AEM Engineer to develop, enhance, and support enterprise content management and digital experience platforms using Adobe Experience Manager (AEM). The ideal…
Added 17 mins ago
S
Engagement Manager
Straive
Calgary, AB
- Full-time
Straive is a global leader in enterprise-grade Data Analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert…
Added 18 mins ago
1
Senior GTM Program Manager
1Password
Remote, Canada
- Full-time
- Remote
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity…
Added 18 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Winnipeg, MB
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 18 mins ago
RB
Financial Advisor Intern
Royal Bank of Canada
BC · RICHMOND, British Columbia
- Full-time
Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
Added 18 mins ago
RF
Compositing Lead
Rodeo FX
Montreal, QC
- Full-time
The Compositing Lead will perform various complex digital image composition tasks, while supporting the 2D artists within their project team. This includes answering questions, offering…
Added 18 mins ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Media reports from digital channels (cost, impressions, clicks, revenue, etc.)
Added 18 mins ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
…for work on assigned projects. Designs cost effective control solutions to meet project requirements. Works directly on the project team to assist the Project…
Added 32 mins ago
DC
Intermediate Electrical Designer/Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $90,000 to $103,000 CAD / year
- Full-time
This position reports to the Electrical Hardware Development Manager and is part of the Mass Spec Hardware Development department located in Concord, Ontario, and will be an on-site role.
Added 33 mins ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager, Corporate & Structured Lending to lead the development, management, and governance of the Bank’s corporate lending products within our…
Added 47 mins ago
R
Assistant Branch Manager
RBC
Winnipeg, MB
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 47 mins ago
OH
Senior Product Manager
Ontario Health
Toronto, ON
- Full-time
The Senior Product Manager provides strategic leadership for the planning, development, and delivery of digital health products. The role is responsible for defining product vision and…
Added 47 mins ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 47 mins ago
GD
DYNAMITE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, Quebec
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 47 mins ago
GD
GARAGE - Assistant Manager - Square One Shopping Centre
Groupe Dynamite, Inc Garage
Mississauga, ON
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 hour ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 1 hour ago
H
Solution Engineering Manager
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 1 hour ago
SD
Senior Project Manager
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking an experienced Senior Project Manager to lead
Added 1 hour ago
SD
Senior Software Developer - ETL
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
ETL to provide best-practice migration solutions and oversee all aspects of
Added 1 hour ago
GS
QA Training Specialist
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
Reporting to Sr. Manager, Quality Systems Training this role supports the development, delivery, and continuous improvement of learning and training programs across Quality and Operations.…
Added 1 hour ago
K
Marketing Manager, Global Marketing, Consulting (24 Month Secondment/Fixed Term Contract)
KPMG
ON · Toronto, Ontario
- Full-time
…Audit and Advisory to ensure KPMG can provide the best possible solutions to the marketplace. Our focus is on strengthening client relationships, supporting business growth, and reinforcing…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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