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Added 9 mins ago
ST
Revenue Operations Strategist
SysAid Technologies
Toronto, ON
- Full-time
…You'll set revenue strategy with the exec team: how a global sales org plans, forecasts, and sells. Then you'll build the workflows that carry it out. Most of that building happens directly…
Added 24 mins ago
TH
Department Supervisor Full-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 40 mins ago
S
Stage Experience Lead - Full Time
sephora.com
London, ON
- $22.2 to $26.1 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 1 hour ago
U
store manager - retail
Ultramar
Truro, NS
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
CC
Business Development Manager
Confidential Careers
Calgary, AB
- Full-time
We are seeking an experienced and commercially driven Business Development Manager to support the growth of our nitrogen services operations in Canada.
Added 1 hour ago
GM
bakery manager - retail
Grey Matlock Bakery
Saskatoon, SK
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 hours ago
TC
Assistant Store Manager Winners Swift Current
TJX Canada – Winners, Marshalls, HomeSense
Swift Current, SK
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 2 hours ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Winnipeg, MB
- Temporary
Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
Added 3 hours ago
CC
Advertiser Account Manager
Creative Clicks
Toronto, ON
- Full-time
Advertiser Account Manager – Performance Marketing
Added 3 hours ago
BG
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Oro, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Underground & Tree Care Products for our Barrie Construction & Forestry location. The Compact Construction Equipment Territory…
Added 3 hours ago
FOH Keyholder
Fire & Flower Inc.
Victoria, BC
The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor
Added 3 hours ago
BG
Territory Manager_CA
Brandt Group of Companies
Cranbrook, BC
- Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 3 hours ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Broderick, SK
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 4 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:
Added 4 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 4 hours ago
L
Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 4 hours ago
NF
Grocery Department Manager Full Time Day
No Frills
Calgary, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
NF
Apparel Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 4 hours ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 4 hours ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 4 hours ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 4 hours ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to…
Added 4 hours ago
L
Licensed Assistant Manager Brampton, ON-LensCrafters
LensCrafters
Brampton, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 4 hours ago
EG
Event AV Operations Manager- Fairmont Banff Springs
Encore Global
Banff, AB
- Full-time
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

AI Platform - B2B Sales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location

Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meetyour needs.

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More about this job

Responsibilities

Lead and develop outbound sales teams, build and execute sales strategies, and manage client relationships, communications, and business continuity. Oversee account performance, operating profit, compliance, and improvement initiatives while coordinating stakeholders and coaching team members.

Requirements

A bachelor's degree is preferred, with an MBA or equivalent practical experience also noted; candidates should have at least five years of technology or internet sales experience and three years leading a sales team. The role requires demonstrated sales and business leadership, client relationship development, digital marketing knowledge, analytical ability, and experience coaching multicultural teams.

Skills

Sales Leadership
Team Coaching And Development
Business Development
Sales Strategy
Pipeline Management
Digital Marketing
Performance Analysis
Excel And Google Sheets
Quality Assurance
Financial Forecasting
Stakeholder Management
Conflict Resolution
Objection Handling
Lean Six Sigma
Project Management

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Outbound Sales
Technology Sales
Internet Sales
Sales Strategy
Business Development
Account Management
Digital Marketing
Sales Pipeline
Performance Management
Quality Assurance
Financial Forecasting
Operating Profit
Excel
Google Sheets
Lean Six Sigma
Project Management
Stakeholder Management
Customer Experience
Contact Center
Business Process Outsourcing
Performance Improvement
Coaching And Mentoring
Multicultural Team Leadership

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