Director, Talent Acquisition

Shape the Future with TP

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

We are looking for a Director of Talent Acquisitionto lead and grow our Canadian recruiting function, supporting high-volume hiring across multiple locations and client programs.

This is an opportunity for a recruiting leader who enjoys both setting strategy and staying close to the operation. You will build and develop a strong team, partner with business leaders, and create recruiting practices that deliver the right people, in the right place, at the right time.

You’ll thrive in this role if you understand the pace of high-volume recruiting, can adapt quickly as business needs change, and enjoy turning complex hiring challenges into clear plans and results.

How You Will Make An Impact

• Lead, coach and develop the Canadian talent acquisition team, creating clear expectations and accountability for performance.
• Build a team structure that supports day-to-day hiring needs and provides flexibility for new business and large-scale ramps.
• Develop recruiting leaders and team members through regular coaching, feedback and professional development.
• Create a collaborative, results-oriented culture focused on candidate experience, quality and execution.
• Develop and maintain strong relationship with key operational stakeholders
• Develop and execute recruiting strategies to meet hiring goals across multiple sites, client programs and work models.
• Partner with operations and business leaders to understand hiring forecasts, candidate profiles, class schedules and changing business needs.
• Oversee hiring plans for customer service, technical support, sales and other contact center or operational roles.
• Lead recruiting readiness for new client launches, seasonal hiring and other large-scale ramps.
• Identify hiring risks early and recommend solutions related to labor supply, compensation, timelines, sourcing and candidate requirements.
• Maintain an active presence at company sites and build strong relationships with local leaders and recruiting teams.
• Use recruiting data to monitor funnel health, hiring results, recruiter productivity, candidate quality and delivery against commitments.
• Identify opportunities to streamline the candidate journey, improve conversion and reduce time to hire.
• Partner with HR, operations, workforce management and other teams to support a smooth transition from application through onboarding.
• Evaluate and strengthen sourcing channels, recruitment marketing, community partnerships and employee referral programs.
• Make effective use of applicant tracking systems, recruiting technology and automation to improve team efficiency and candidate experience.
• Manage external recruiting and staffing partners as needed.
  
  

What You Bring To The Team

• Significant progressive experience in talent acquisition, including experience leading recruiting teams in a high-volume environment.
• Experience supporting a BPO, contact center or similar operationally intensive industry. Experience in other high-volume environments, such as retail, hospitality, logistics or staffing, will also be considered.
• Demonstrated success leading hiring across multiple locations, business units or client programs.
• Experience building teams, developing leaders and managing recruiting performance.
• A track record of delivering against aggressive hiring goals and responding to changing forecasts or ramp requirements.
• Strong ability to build relationships with operational leaders and influence decisions using data and market insights.
• Experience using applicant tracking systems, recruiting metrics and technology to improve results.
• Excellent communication, organization and problem-solving skills.
• Ability to work strategically while remaining involved in the details when needed.
• Based in the Toronto area and able to travel regularly between company sites.
  
  

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.