Jobs in Canada

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Added 2 mins ago
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Senior Manager, Training
Docker
Remote, Canada
- Full-time
- Remote
…measurable value from Docker’s AI Governance products. As Senior Manager, Training you will own learning journey design, operations and…
Added 2 mins ago
K
Senior Analyst, Analytics & Insights
Klick
Toronto, ON
- Full-time
Our Analytics craft helps clients use data to understand audiences, optimize engagement, and support meaningful business decisions. The team works across digital measurement, performance…
Added 2 mins ago
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Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
Build reliable integrations with headless or enterprise CMS platforms, APIs, analytics implementations, Google Tag Manager, and structured data layers while maintaining testability,…
Added 17 mins ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
Build reliable integrations with headless or enterprise CMS platforms, APIs, analytics implementations, Google Tag Manager, and structured data layers while maintaining testability,…
Added 17 mins ago
K
Senior Analyst, Analytics & Insights
Klick
Toronto, ON
- Full-time
Our Analytics craft helps clients use data to understand audiences, optimize engagement, and support meaningful business decisions. The team works across digital measurement, performance…
Added 32 mins ago
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Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
As a Senior Maintenance Manager, you will lead our site-based maintenance team. The team is comprised of a Maintenance Manager, Area Maintenance Managers and maintenance technicians…
Added 46 mins ago
K
Paid Social Specialist
Klick
Toronto, ON
- Full-time
…communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities.…
Added 46 mins ago
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Marketing and Communications Manager
Vaultie
Toronto, ON
- Full-time
We're looking for a Manager, Marketing & Communications to lead that work. Most of your time
Added 46 mins ago
Sr. Talent Acquisition Specialist
KEV Group
Toronto, ON · Kitchener, ON
Demonstrated ability to use data, insights, and funnel analytics to guide hiring decisions, influence hiring manager alignment, and strengthen predictability in the recruitment process.
Added 1 hour ago
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Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Prior experience working with a Fleet Manager system, such as PeopleNet
Added 1 hour ago
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Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 1 hour ago
K
Paid Social Specialist
Klick
Toronto, ON
- Full-time
…communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities.…
Added 1 hour ago
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Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 1 hour ago
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Lifecycle Marketing Manager
Baselane
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
Baselane offers banking, payments, analytics, and financing in one platform. We are backed by leading fintech investors including Matrix Partners, Activant Capital, Diagram Ventures, and…
Added 1 hour ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
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Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
A Certified Pre-Owned (CPO) Account Manager works with the GMCC and Ally to support and manage the CPO program rules and drive performance The role includes oversight on Co-Op funds and…
Added 2 hours ago
EI
Technical Product Manager - Healthcare
Estuate, Inc.
Mississauga, ON
- Contract
Added 2 hours ago
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Senior Technology Manager, Data Semantics and Context Modeling
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is at the center of how lululemon scales as a data-driven organization. As the Senior Manager, Data Semantics and Context Modeling, you will lead the design,…
Added 3 hours ago
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Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Controls and Risk Management – Financial Services, you will work with a team of professionals to help anticipate and solve internal control and risk management…
Added 3 hours ago
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Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Share performance insights and recommendations with the Brand Storytelling & Content Manager.
Added 3 hours ago
YS
Growth Marketing Manager
Your Startup Operations
Canada
- Full-time
Now, we're looking for a Growth Marketing Manager who can turn marketing into a predictable source of qualified sales opportunities.
Added 3 hours ago
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Senior ServiceNow Developer (SAM/HAM)
BeachHead
Toronto, ON
- Contract
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Added 3 hours ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Added 3 hours ago
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Social Media Content Specialist
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Longueuil, QC · Saint-Hubert, QC
- Full-time
Share performance insights and recommendations with the Brand Storytelling & Content Manager.
Added 3 hours ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Applicants must reside and be legally eligible to work in Ontario · Day shifts 8:00PM to 4:00PM

Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel

Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us

TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently recognized in Fortune Magazine's Top 25 World's Best Workplaces in partnership with Great Place to Work®, TP empowers enterprise technology partners to scale strategic go-to-market and partner success operations seamlessly across premier global markets.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment:

Autonomous: We encourage and trust your independent judgment to prioritize high-leverage interventions across your portfolio.
Progressive Work Environment: Clear vertical and horizontal growth pathways backed by structured coaching and tier-readiness programs.
Flexible & Impact-Driven: We emphasize tangible outcomes, commercial retention, and partner health over activity volume.
Innovative: Every idea matters - we empower operators to build new 0-to-1 playbooks and optimize operational workflows.
Inclusive: A collaborative global culture where diverse perspectives are celebrated and everyone wins together.

About the job

As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. Within our partner GTM model, this segment represents highly defensible recurring revenue and the foundation of end-client subscription adoption. In this role, you protect the partner book against competitor migration, accelerate multi-product adoption (including Core Accounting, Payroll, Payments, Expense Management, Time, and Accountant Suites), and empower advisory firms to scale their practices efficiently.

You operate through a proven Scaled Success motion - pairing an annual scheduled value cadence with real-time, signal-triggered 1:1 interventions and digital 1:many leverage. This is a high-impact role combining consultative account stewardship, data-driven prioritization, and authentic domain credibility.

Competitive annual base salary, 100,000 Annual CAD, commensurate with experience, plus comprehensive performance-based incentive programs tied to portfolio retention, expansion ARR, and partner health metrics with an annual OTE of up to 12.5%.

Key Responsibilities and Accountabilities

The Partner Customer Success Manager executes across four strategic pillars to drive partner health, revenue retention, and ecosystem expansion:

Scaled Portfolio Management & Cadence: Own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms as their primary post-sales point of contact; execute structured annual value reviews supported by automated mid-year health check-ins.
Signal-Triggered Rapid Intervention: Monitor CRM health metrics, engagement indicators, and platform telemetry in real time; proactively intervene 1:1 whenever risk triggers fire (e.g., stalled client onboarding, platform usage drops, or competitor migration signals).
Revenue Defense & Churn Prevention: Protect whole-book partner relationships to prevent silent attrition of entire underlying client subscriptions, developing proactive recovery playbooks for accounts showing disengagement or decline.
Client Book Migration & Multi-Product Attach: Partner with firm principals to migrate additional client books onto the cloud platform; drive organic expansion and cross-sell across ecosystem solutions including Payroll, Payments, Corporate Cards/Expense Management, Bill Pay, and Accountant Suites.
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs (e.g., ProAdvisor) and tier progression milestones.
Campaign Targeting & Digital Leverage: Deploy pre-built expansion toolkits, educational webinars, and digital 1:many campaigns targeted at qualifying client segments across the portfolio to drive self-serve adoption.
Dedicated Partner Escalation Route: Serve as the trusted, authoritative single point of contact for complex partner operational inquiries; coordinate with Technical Support, Approvals/KYB, and Risk teams to deliver industry-leading response resolution.
Voice of the Partner Channel: Act as internal partner champion by surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps leadership.

Job Requirements (Minimum skills and technical requirements)

Education: Bachelor's degree, College diploma, or equivalent professional experience.
Experience: 3+ years in Customer Success, Partner Success, Account Management, or B2B Client Engagement within B2B SaaS, FinTech, or Cloud software (candidates with 1+ years in a high-volume, scaled CS motion demonstrating exceptional commercial results are strongly considered).
Domain Knowledge: Demonstrated working understanding of accounting and bookkeeping fundamentals, compliance workflows, and practice management operations.
Portfolio Management at Scale: Proven track record managing a large book of business (150+ accounts) using smart prioritization, automated triggers, and digital leverage rather than unsustainable blanket high-touch.
Commercial Track Record: Demonstrated success in driving product adoption, expanding recurring revenue (ARR/NRR), and safeguarding retention within a matrixed enterprise organization.
Tooling & Data Literacy: Proficiency with enterprise CRM and CS tooling (Salesforce, ChurnZero, Gainsight) and analytics platforms; adept at interpreting health scores, telemetry data, and task queues to guide daily outreach.
English Communication: Exceptional professional verbal and written communication skills in English (minimum CEFR C1 proficiency required).

Required Skills & Competencies

Commercial Acumen: Balances consultative advocacy with strong commercial instincts to identify cross-sell opportunities, run business reviews, and articulate ROI to firm owners.
Data-Driven Prioritization: Ability to filter signal from noise across large datasets to invest high-touch effort where it drives maximum retention and growth impact.
Influence Without Authority: Skilled at motivating external partner principals to adopt new workflows while coordinating internal cross-functional partners (Sales, Product, Support, Approvals) to resolve blockers.
Accountability & Resilience: Thrives in a fast-paced, high-growth environment with ownership over commercial outcomes; maintains composure, focus, and empathy under high-volume demands.
Adaptive & Solution-Oriented Communication: Smoothly transitions between strategic advisory conversations with firm leaders and practical, technical workflow troubleshooting with operational staff.

Required Qualifications

Accounting Certifications: Foundational qualification in accounting or bookkeeping (e.g., CPA, CA, CFA, ACCA, ICB, CIPP) or official ProAdvisor certification.
Platform Experience: Hands-on experience with QuickBooks, Float, Xero, or comparable financial management, spend management, and ERP software ecosystems.
Scaled CS Methodology: Direct experience in pooled, digital-first, or automated customer success delivery models within global BPO or high-growth tech environments.

Benefits & Perks

Structured career advancement pathways supported by self-assessments, virtual training, and guided leadership curriculum.
Comprehensive paid 4-week product and onboarding training, plus generous paid annual leave.
Continuous professional learning through progressive, tenure-specific certification and enablement programs.
Competitive base salary complemented by performance-based incentive and quarterly reward structures.
Comprehensive Medical, Dental, and Vision coverage, plus Employee and Family Assistance Programs (EFAP).
Vibrant, collaborative workplace with dedicated Rewards & Recognition celebrations.

Schedule

Fixed schedule: Monday to Friday, 9-hour overnight shift (6:00 PM – 3:00 AM EST). No weekend rotations required.

Location

Primary office locations: Yonge & Eglinton East / The Well, Downtown Toronto, Ontario.

Hybrid work arrangement: Combines collaborative on-site teamwork with remote flexibility (initial 4-week product and systems onboarding is conducted on-site).

Diversity, Equity & Inclusion

TP is home to a global family with diverse backgrounds, cultures, and lived experiences. We embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other protected grounds.

Artificial Intelligence in Recruitment: We may use technology, including artificial intelligence (AI) tools, to assist with candidate sourcing, resume evaluation, and interview scheduling. These tools augment our recruitment team and do not replace human judgment. All hiring decisions are made thoughtfully by our recruitment and leadership teams in full alignment with human rights and privacy legislation.

Accessibility & Accommodations: Teleperformance welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the assessment and interview process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage a portfolio of 150–250 accounting and advisory partners, using scheduled reviews, digital campaigns, and data-triggered interventions to improve partner health and prevent churn. Drive client-book migrations and adoption of additional products, support onboarding and partner escalations, and relay recurring partner feedback to internal teams.

Requirements

Requires at least three years of relevant customer success, partner success, account management, or B2B client engagement experience, with experience managing a large portfolio and delivering commercial retention and growth outcomes. Candidates need accounting or bookkeeping knowledge, a relevant accounting/bookkeeping qualification or ProAdvisor certification, hands-on experience with financial software, scaled customer success experience, and professional English proficiency at CEFR C1 or higher.

Skills

Customer Success
Partner Success
Account Management
Portfolio Management
Customer Retention
Revenue Expansion
Cross-Selling
Accounting and Bookkeeping
Scaled Customer Success
Data-Driven Prioritization
CRM and Customer Success Tools
Health Score and Telemetry Analysis
Partner Onboarding
Stakeholder Influence
Escalation Management
Professional English Communication

Benefits

Paid Annual Leave
Medical Coverage
Dental Coverage
Vision Coverage
Employee and Family Assistance Program
Product and Onboarding Training
Professional Development and Certification Programs
Career Advancement Pathways
Performance-Based Incentives
Quarterly Rewards
Rewards and Recognition

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
B2B SaaS
FinTech
Cloud Software
Accounting
Bookkeeping
Practice Management
QuickBooks
Float
Xero
Salesforce
ChurnZero
Gainsight
CRM
Customer Health Scores
Platform Telemetry
Scaled Success
Digital-First Customer Success
ARR
NRR
Payroll
Payments
Expense Management
Bill Pay
ProAdvisor
CPA
CA
ACCA
ICB

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Work requirements

Jobs in Canada