Jobs in Canada

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Added 8 mins ago
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Lead ML Engineer – Classical ML & GenAI/RAG
Delaplex
Canada
- Full-time
The ideal candidate will have a strong foundation in classical Machine Learning/Data Science, with substantial hands-on experience building ML solutions before the recent GenAI wave, and…
Added 8 mins ago
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Senior Structural Designer
Brunel
Burlington, ON
- $65 to $85 CAD / hour
- Contract
…industrial and infrastructure projects for one of our leading engineering clients. The successful candidate will bring a strong 3D structural design background and work closely with…
Added 8 mins ago
RI
Software Engineer – Platform Security & Modernization
Raas Infotek
Montreal, QC
- Contract
The successful candidate will play a key role in improving the security posture, resilience, and overall health of our platforms. This includes supporting vulnerability remediation,…
Added 8 mins ago
SC
Geotechnical - Field Technologist (Seasonal)
Strum Consulting
Halifax, NS
- Other
Must possess a positive attitude and strong interpersonal skills
Added 8 mins ago
AC
Portfolio Steering and CAT Risk Analyst - Marine
Allianz Commercial
Toronto, ON
- Full-time
This role will work a hybrid schedule and can be based in one of our following offices: New York, Chicago, Alpharetta, O’Fallon, or Toronto
Added 8 mins ago
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Windows System Administrator
Hays
Toronto, ON
- Full-time
The ideal candidate will contribute to our modern IT practices through infrastructure automation, cloud technologies, and efficient system management.
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Construction Manager - Radar & Antenna Infrastructure
Ganotec
Oakville, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 8 mins ago
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Construction Manager - Radar & Antenna Infrastructure
Ganotec
Clarington, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 8 mins ago
AC
Analyste d'affaires
ALTEN Canada
Montreal, QC
- Full-time
Who are we? A global leader in engineering and IT consulting with over 58,000 consultants worldwide, the ALTEN Group has been optimizing the technological performance of companies for over…
Added 8 mins ago
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Quality Assurance Associate
Kelly
Whitchurch-Stouffville, ON
- Contract
Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.
Added 8 mins ago
SC
Health, Safety & Environmental Coordinator
Stoakley-Stewart Consultants Ltd.
Cambridge, ON
- $90,000 to $100,000 CAD / year
- Full-time
…relationships often endure for decades, and its continued investment in engineering and innovation has helped it remain at the forefront of its industry through generations of…
Added 8 mins ago
CN
Business Transformation Project Manager – PMO
Caldic North America
Mississauga, ON
- $95,000 to $140,000 CAD / year
- Full-time
Bachelor's degree in Business, Supply Chain, Engineering or a related field required
Added 8 mins ago
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Mechanical Designer
W3Global
Squamish, BC
- $65,000 to $80,000 CAD / year
- Full-time
…in specialized industrial gas applications. The successful candidate will perform engineering calculations, prepare technical drawings and 3D models, support prototyping and collaborate…
Added 8 mins ago
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Embedded Software/Firmware Engineer
W3Global
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
We are looking for an Embedded Software/Firmware Engineer to join our Software Engineering team in Canada. The successful candidate will contribute to the design, development, testing, and…
Added 8 mins ago
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Construction Manager - Telecommunications & Transmission
Ganotec
Oakville, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 8 mins ago
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Senior Mechanical Engineer (Product Manager)
femtherapeutics
Montreal, QC
- Full-time
…including oversight of process validation (IQ/OQ/PQ). The ideal candidate has hands-on experience designing regulated medical devices in SolidWorks and taking them through verification, and…
Added 8 mins ago
PI
Field Service & Applications Scientist
PolyAnalytik Inc.
London, ON
- Contract
The successful candidate will be responsible for providing technical support to customers through instrument troubleshooting, diagnostics, maintenance, installations, and training. The role…
Added 8 mins ago
PC
Director, Digital Infrastructure
Phoenix Contact Canada
Milton, ON
- Full-time
Must have a valid driver’s license
Added 8 mins ago
FI
Business Development Manager
Fero International Inc.
Stoney Creek, NB
- Full-time
…construction grows across multiple markets and sectors. The successful candidate will be responsible for expanding Fero's market presence, developing a robust pipeline of qualified…
Added 8 mins ago
SC
Industrial Mechanic/Millwright 433A
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
The schedule is predictable, although it does involve rotating shifts · Willingness and ability to work the rotating day and evening shift schedule
Added 8 mins ago
FC
Technical Sales Representative - Fire Protection
Fire Cube - Fire Protection Engineers
Mississauga, ON
- Full-time
Fire Cube is a well-established 15-year-old engineering firm with a stellar reputation in Fire Protection Engineering. Having built a strong legacy and hundreds of successful projects…
Added 9 mins ago
UKG Pro WFM Solution Leader- Senior Manager
EY
Toronto, ON
To qualify for the role, you must have:
Added 9 mins ago
Equipment Maintainer 6
Alstom
Toronto, ON · Etobicoke, ON
…closely with teams across the business (including operations, engineering, and logistics), conduct inspections and repairs, and ensure that our equipment is ready for dispatch and…
Added 24 mins ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 24 mins ago
AWS Devops Engineer
Capgemini
Toronto, ON
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us

TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently recognized in Fortune Magazine's Top 25 World's Best Workplaces in partnership with Great Place to Work®, TP empowers enterprise technology partners to scale strategic go-to-market and partner success operations seamlessly across premier global markets.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment:

Autonomous: We encourage and trust your independent judgment to prioritize high-leverage interventions across your portfolio.
Progressive Work Environment: Clear vertical and horizontal growth pathways backed by structured coaching and tier-readiness programs.
Flexible & Impact-Driven: We emphasize tangible outcomes, commercial retention, and partner health over activity volume.
Innovative: Every idea matters - we empower operators to build new 0-to-1 playbooks and optimize operational workflows.
Inclusive: A collaborative global culture where diverse perspectives are celebrated and everyone wins together.

About the job

As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. Within our partner GTM model, this segment represents highly defensible recurring revenue and the foundation of end-client subscription adoption. In this role, you protect the partner book against competitor migration, accelerate multi-product adoption (including Core Accounting, Payroll, Payments, Expense Management, Time, and Accountant Suites), and empower advisory firms to scale their practices efficiently.

You operate through a proven Scaled Success motion - pairing an annual scheduled value cadence with real-time, signal-triggered 1:1 interventions and digital 1:many leverage. This is a high-impact role combining consultative account stewardship, data-driven prioritization, and authentic domain credibility.

Competitive annual base salary, 100,000 Annual CAD, commensurate with experience, plus comprehensive performance-based incentive programs tied to portfolio retention, expansion ARR, and partner health metrics with an annual OTE of up to 12.5%.

Key Responsibilities and Accountabilities

The Partner Customer Success Manager executes across four strategic pillars to drive partner health, revenue retention, and ecosystem expansion:

Scaled Portfolio Management & Cadence: Own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms as their primary post-sales point of contact; execute structured annual value reviews supported by automated mid-year health check-ins.
Signal-Triggered Rapid Intervention: Monitor CRM health metrics, engagement indicators, and platform telemetry in real time; proactively intervene 1:1 whenever risk triggers fire (e.g., stalled client onboarding, platform usage drops, or competitor migration signals).
Revenue Defense & Churn Prevention: Protect whole-book partner relationships to prevent silent attrition of entire underlying client subscriptions, developing proactive recovery playbooks for accounts showing disengagement or decline.
Client Book Migration & Multi-Product Attach: Partner with firm principals to migrate additional client books onto the cloud platform; drive organic expansion and cross-sell across ecosystem solutions including Payroll, Payments, Corporate Cards/Expense Management, Bill Pay, and Accountant Suites.
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs (e.g., ProAdvisor) and tier progression milestones.
Campaign Targeting & Digital Leverage: Deploy pre-built expansion toolkits, educational webinars, and digital 1:many campaigns targeted at qualifying client segments across the portfolio to drive self-serve adoption.
Dedicated Partner Escalation Route: Serve as the trusted, authoritative single point of contact for complex partner operational inquiries; coordinate with Technical Support, Approvals/KYB, and Risk teams to deliver industry-leading response resolution.
Voice of the Partner Channel: Act as internal partner champion by surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps leadership.

Job Requirements (Minimum skills and technical requirements)

Education: Bachelor's degree, College diploma, or equivalent professional experience.
Experience: 3+ years in Customer Success, Partner Success, Account Management, or B2B Client Engagement within B2B SaaS, FinTech, or Cloud software (candidates with 1+ years in a high-volume, scaled CS motion demonstrating exceptional commercial results are strongly considered).
Domain Knowledge: Demonstrated working understanding of accounting and bookkeeping fundamentals, compliance workflows, and practice management operations.
Portfolio Management at Scale: Proven track record managing a large book of business (150+ accounts) using smart prioritization, automated triggers, and digital leverage rather than unsustainable blanket high-touch.
Commercial Track Record: Demonstrated success in driving product adoption, expanding recurring revenue (ARR/NRR), and safeguarding retention within a matrixed enterprise organization.
Tooling & Data Literacy: Proficiency with enterprise CRM and CS tooling (Salesforce, ChurnZero, Gainsight) and analytics platforms; adept at interpreting health scores, telemetry data, and task queues to guide daily outreach.
English Communication: Exceptional professional verbal and written communication skills in English (minimum CEFR C1 proficiency required).

Required Skills & Competencies

Commercial Acumen: Balances consultative advocacy with strong commercial instincts to identify cross-sell opportunities, run business reviews, and articulate ROI to firm owners.
Data-Driven Prioritization: Ability to filter signal from noise across large datasets to invest high-touch effort where it drives maximum retention and growth impact.
Influence Without Authority: Skilled at motivating external partner principals to adopt new workflows while coordinating internal cross-functional partners (Sales, Product, Support, Approvals) to resolve blockers.
Accountability & Resilience: Thrives in a fast-paced, high-growth environment with ownership over commercial outcomes; maintains composure, focus, and empathy under high-volume demands.
Adaptive & Solution-Oriented Communication: Smoothly transitions between strategic advisory conversations with firm leaders and practical, technical workflow troubleshooting with operational staff.

Required Qualifications

Accounting Certifications: Foundational qualification in accounting or bookkeeping (e.g., CPA, CA, CFA, ACCA, ICB, CIPP) or official ProAdvisor certification.
Platform Experience: Hands-on experience with QuickBooks, Float, Xero, or comparable financial management, spend management, and ERP software ecosystems.
Scaled CS Methodology: Direct experience in pooled, digital-first, or automated customer success delivery models within global BPO or high-growth tech environments.

Benefits & Perks

Structured career advancement pathways supported by self-assessments, virtual training, and guided leadership curriculum.
Comprehensive paid 4-week product and onboarding training, plus generous paid annual leave.
Continuous professional learning through progressive, tenure-specific certification and enablement programs.
Competitive base salary complemented by performance-based incentive and quarterly reward structures.
Comprehensive Medical, Dental, and Vision coverage, plus Employee and Family Assistance Programs (EFAP).
Vibrant, collaborative workplace with dedicated Rewards & Recognition celebrations.

Schedule

Fixed schedule: Monday to Friday, 9-hour overnight shift (6:00 PM – 3:00 AM EST). No weekend rotations required.

Location

Primary office locations: Yonge & Eglinton East / The Well, Downtown Toronto, Ontario.

Hybrid work arrangement: Combines collaborative on-site teamwork with remote flexibility (initial 4-week product and systems onboarding is conducted on-site).

Diversity, Equity & Inclusion

TP is home to a global family with diverse backgrounds, cultures, and lived experiences. We embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other protected grounds.

Artificial Intelligence in Recruitment: We may use technology, including artificial intelligence (AI) tools, to assist with candidate sourcing, resume evaluation, and interview scheduling. These tools augment our recruitment team and do not replace human judgment. All hiring decisions are made thoughtfully by our recruitment and leadership teams in full alignment with human rights and privacy legislation.

Accessibility & Accommodations: Teleperformance welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the assessment and interview process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage a portfolio of 150–250 accounting and advisory partners, using scheduled reviews, digital campaigns, and data-triggered interventions to improve partner health and prevent churn. Drive client-book migrations and adoption of additional products, support onboarding and partner escalations, and relay recurring partner feedback to internal teams.

Requirements

Requires at least three years of relevant customer success, partner success, account management, or B2B client engagement experience, with experience managing a large portfolio and delivering commercial retention and growth outcomes. Candidates need accounting or bookkeeping knowledge, a relevant accounting/bookkeeping qualification or ProAdvisor certification, hands-on experience with financial software, scaled customer success experience, and professional English proficiency at CEFR C1 or higher.

Skills

Customer Success
Partner Success
Account Management
Portfolio Management
Customer Retention
Revenue Expansion
Cross-Selling
Accounting and Bookkeeping
Scaled Customer Success
Data-Driven Prioritization
CRM and Customer Success Tools
Health Score and Telemetry Analysis
Partner Onboarding
Stakeholder Influence
Escalation Management
Professional English Communication

Benefits

Paid Annual Leave
Medical Coverage
Dental Coverage
Vision Coverage
Employee and Family Assistance Program
Product and Onboarding Training
Professional Development and Certification Programs
Career Advancement Pathways
Performance-Based Incentives
Quarterly Rewards
Rewards and Recognition

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
B2B SaaS
FinTech
Cloud Software
Accounting
Bookkeeping
Practice Management
QuickBooks
Float
Xero
Salesforce
ChurnZero
Gainsight
CRM
Customer Health Scores
Platform Telemetry
Scaled Success
Digital-First Customer Success
ARR
NRR
Payroll
Payments
Expense Management
Bill Pay
ProAdvisor
CPA
CA
ACCA
ICB

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Work requirements

Jobs in Canada