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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 3 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Strong backend engineering fundamentals: TypeScript/Node services, API design, data modelling
Added 18 mins ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 18 mins ago
NS
Air Conditioning/Refrigeration Technician - Maintenance and Operations
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the general direction of the Assistant Manager, Maintenance and Operations, the Air Conditioning/Refrigeration Technician performs a variety of skills related to the trade which are…
Added 18 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Strong backend engineering fundamentals: TypeScript/Node services, API design, data modelling
Added 18 mins ago
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Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is hiring a Principal Product Manager to work within the AI Consortium (AIC) for our Head of Engineering, alongside AI Consortium members. The AIC is developing several projects,…
Added 32 mins ago
OH
Lead, Methodologist, Analytics
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Support the Analytics Manager in setting timelines and priorities, and collaborate with enterprise analytics teams.
Added 32 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 32 mins ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 32 mins ago
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Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 33 mins ago
NG
Quality Assurance Manager - Custom Castings
Nordstern Group of Companies
Winnipeg, MB
- Full-time
Support Engineering and Sales staff in New Job and Continuous Improvement activities.
Added 33 mins ago
AM
Civil Project Engineer (Municipal)
Aplin Martin
Vancouver, BC
- Full-time
Direct involvement with the detailed engineering design process, guidance of technical support staff as needed to ensure completion of the design objectives, approvals, and documents
Added 33 mins ago
W
Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
WeTransact is looking for a Senior Full Stack Engineer to join our engineering team.
Added 49 mins ago
GH
Maintenance Attendant
Germain Hôtels
Toronto, ON
- Part-time
Reporting to the Maintenance Manager of a hotel complex, the Maintenance Handyperson performs general interior and exterior maintenance work. The incumbent must be able to carry out tasks…
Added 49 mins ago
A
Senior Process Engineer*** Analyste principale, ingénieur de procédés
Aliaxis
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…the full list at the end) and reports to the Senior Process Engineering…
Added 49 mins ago
IG
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Group
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…the full list at the end) and reports to the Senior Process Engineering…
Added 1 hour ago
MT
Regional Sales Manager SW ON
Morgan Truck Body
Burlington, ON
- Full-time
The Regional Sales Manager is key to achieving Morgan’s sales targets and accelerating growth in the region.
Added 1 hour ago
S
Engineering Manager | Responsable de l'ingénierie - Sadie Hotels
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
We're looking for an Engineering Manager to lead the engineering team day to day and make sure work ships across several products. You'll balance people management with hands-on technical…
Added 1 hour ago
MR
Senior Project Manager (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $145,000 to $180,000 CAD / year
- Full-time
Senior Project Manager - Water/Wastewater Construction
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Vancouver, BC
- Full-time
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced IT Support…
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Abbotsford, BC
- Full-time
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced IT Support…
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Guelph, ON
- Full-time
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced IT Support…
Added 1 hour ago
MR
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
- $100,000 to $125,000 CAD / year
- Full-time
Project Manager - Water/Wastewater Construction
Added 1 hour ago
TE
Branch Administrator - Victoria
TK Elevator
Victoria, BC
- Full-time
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all…
Added 1 hour ago
R
Service Manager-Stoney Creek
Reel
Stoney Creek, NB
- Internship
…(QC) and Edmonton (AB), we are currently looking for a Service Manager to join our Stoney Creek team, serving customers throughout Ontario across a variety of…
Added 1 hour ago
E
Business Line Manager - Surface Division
Epiroc
Mississauga, ON
- Full-time
…applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in…

Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

About Us

TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently recognized in Fortune Magazine's Top 25 World's Best Workplaces in partnership with Great Place to Work®, TP empowers enterprise technology partners to scale strategic go-to-market and partner success operations seamlessly across premier global markets.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment:

Autonomous: We encourage and trust your independent judgment to prioritize high-leverage interventions across your portfolio.
Progressive Work Environment: Clear vertical and horizontal growth pathways backed by structured coaching and tier-readiness programs.
Flexible & Impact-Driven: We emphasize tangible outcomes, commercial retention, and partner health over activity volume.
Innovative: Every idea matters - we empower operators to build new 0-to-1 playbooks and optimize operational workflows.
Inclusive: A collaborative global culture where diverse perspectives are celebrated and everyone wins together.

About the job

As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. Within our partner GTM model, this segment represents highly defensible recurring revenue and the foundation of end-client subscription adoption. In this role, you protect the partner book against competitor migration, accelerate multi-product adoption (including Core Accounting, Payroll, Payments, Expense Management, Time, and Accountant Suites), and empower advisory firms to scale their practices efficiently.

You operate through a proven Scaled Success motion - pairing an annual scheduled value cadence with real-time, signal-triggered 1:1 interventions and digital 1:many leverage. This is a high-impact role combining consultative account stewardship, data-driven prioritization, and authentic domain credibility.

Competitive annual base salary, 60,000 Annual CAD, commensurate with experience, plus comprehensive performance-based incentive programs tied to portfolio retention, expansion ARR, and partner health metrics with an annual OTE of up to 10%.

Key Responsibilities and Accountabilities

The Partner Customer Success Manager executes across four strategic pillars to drive partner health, revenue retention, and ecosystem expansion:

Scaled Portfolio Management & Cadence: Own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms as their primary post-sales point of contact; execute structured annual value reviews supported by automated mid-year health check-ins.
Signal-Triggered Rapid Intervention: Monitor CRM health metrics, engagement indicators, and platform telemetry in real time; proactively intervene 1:1 whenever risk triggers fire (e.g., stalled client onboarding, platform usage drops, or competitor migration signals).
Revenue Defense & Churn Prevention: Protect whole-book partner relationships to prevent silent attrition of entire underlying client subscriptions, developing proactive recovery playbooks for accounts showing disengagement or decline.
Client Book Migration & Multi-Product Attach: Partner with firm principals to migrate additional client books onto the cloud platform; drive organic expansion and cross-sell across ecosystem solutions including Payroll, Payments, Corporate Cards/Expense Management, Bill Pay, and Accountant Suites.
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs (e.g., ProAdvisor) and tier progression milestones.
Campaign Targeting & Digital Leverage: Deploy pre-built expansion toolkits, educational webinars, and digital 1:many campaigns targeted at qualifying client segments across the portfolio to drive self-serve adoption.
Dedicated Partner Escalation Route: Serve as the trusted, authoritative single point of contact for complex partner operational inquiries; coordinate with Technical Support, Approvals/KYB, and Risk teams to deliver industry-leading response resolution.
Voice of the Partner Channel: Act as internal partner champion by surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps leadership.

Job Requirements (Minimum skills and technical requirements)

Education: Bachelor's degree, College diploma, or equivalent professional experience.
Experience: 1+ years in Customer Success, Partner Success, Account Management, or B2B Client Engagement within B2B SaaS, FinTech, or Cloud software (candidates with 1+ years in a high-volume, scaled CS motion demonstrating exceptional commercial results are strongly considered).
Domain Knowledge: Demonstrated working understanding of accounting and bookkeeping fundamentals, compliance workflows, and practice management operations.
Portfolio Management at Scale: Proven track record managing a large book of business (150+ accounts) using smart prioritization, automated triggers, and digital leverage rather than unsustainable blanket high-touch.
Commercial Track Record: Demonstrated success in driving product adoption, expanding recurring revenue (ARR/NRR), and safeguarding retention within a matrixed enterprise organization.
Tooling & Data Literacy: Proficiency with enterprise CRM and CS tooling (Salesforce, ChurnZero, Gainsight) and analytics platforms; adept at interpreting health scores, telemetry data, and task queues to guide daily outreach.
Bilingual Communication preferred (Canada Hires): Exceptional professional verbal and written communication skills in both English and French (minimum CEFR C1 proficiency required).

Required Skills & Competencies

Commercial Acumen: Balances consultative advocacy with strong commercial instincts to identify cross-sell opportunities, run business reviews, and articulate ROI to firm owners.
Data-Driven Prioritization: Ability to filter signal from noise across large datasets to invest high-touch effort where it drives maximum retention and growth impact.
Influence Without Authority: Skilled at motivating external partner principals to adopt new workflows while coordinating internal cross-functional partners (Sales, Product, Support, Approvals) to resolve blockers.
Accountability & Resilience: Thrives in a fast-paced, high-growth environment with ownership over commercial outcomes; maintains composure, focus, and empathy under high-volume demands.
Adaptive & Solution-Oriented Communication: Smoothly transitions between strategic advisory conversations with firm leaders and practical, technical workflow troubleshooting with operational staff.

Preferred Qualifications

Accounting Certifications: Foundational qualification in accounting or bookkeeping (e.g., CPA, CA, CFA, ACCA, ICB, CIPP) or official ProAdvisor certification.
Platform Experience: Hands-on experience with QuickBooks, Float, Xero, or comparable financial management, spend management, and ERP software ecosystems.
Scaled CS Methodology: Direct experience in pooled, digital-first, or automated customer success delivery models within global BPO or high-growth tech environments.

Benefits & Perks

Structured career advancement pathways supported by self-assessments, virtual training, and guided leadership curriculum.
Comprehensive paid 4-week product and onboarding training, plus generous paid annual leave.
Continuous professional learning through progressive, tenure-specific certification and enablement programs.
Competitive base salary complemented by performance-based incentive and quarterly reward structures.
Comprehensive Medical, Dental, and Vision coverage, plus Employee and Family Assistance Programs (EFAP).
Vibrant, collaborative workplace with dedicated Rewards & Recognition celebrations.

Schedule

Fixed schedule: Monday to Friday, 9-hour shift (9:00 AM – 6:00 PM local time). No weekend or overnight rotations required.

Location

Toronto Office (75 Eglinton Ave East, Toronto) – Onsite

Diversity, Equity & Inclusion

TP is home to a global family with diverse backgrounds, cultures, and lived experiences. We embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other protected grounds.

Artificial Intelligence in Recruitment: We may use technology, including artificial intelligence (AI) tools, to assist with candidate sourcing, resume evaluation, and interview scheduling. These tools augment our recruitment team and do not replace human judgment. All hiring decisions are made thoughtfully by our recruitment and leadership teams in full alignment with human rights and privacy legislation.

Accessibility & Accommodations: Teleperformance welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the assessment and interview process.

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More about this job

Responsibilities

Manage a portfolio of 150–250 accounting and advisory firms, using scheduled reviews, health signals, and digital campaigns to improve partner adoption, retention, and recurring revenue. Lead onboarding and product expansion, resolve complex partner issues with internal teams, and communicate recurring partner needs to product and operations leaders.

Requirements

Requires a bachelor's degree, college diploma, or equivalent experience, plus at least one year in customer success, partner success, account management, or B2B client engagement. Candidates should understand accounting and bookkeeping workflows, have experience managing a large portfolio and driving retention and expansion, and be proficient with CRM and customer success tools; accounting credentials and platform experience are preferred.

Skills

Customer Success
Partner Success
Account Management
Portfolio Management
Customer Retention
Revenue Expansion
Cross-Selling
Accounting and Bookkeeping
Data-Driven Prioritization
CRM and Customer Success Tools
Health Score and Telemetry Analysis
Partner Onboarding
Business Reviews
Stakeholder Influence
Escalation Management
Digital Customer Success

Benefits

Paid Annual Leave
Medical Insurance
Dental Insurance
Vision Coverage
Employee and Family Assistance Program
Product and Onboarding Training
Professional Development and Certification Programs
Career Advancement Pathways
Performance-Based Incentives
Quarterly Rewards
Rewards and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
FinTech
Cloud Software
Salesforce
ChurnZero
Gainsight
QuickBooks
Float
Xero
ProAdvisor
CPA
CA
CFA
ACCA
ICB
CIPP
Customer Success
Scaled Success
Portfolio Management
Recurring Revenue
ARR
NRR
Churn Prevention
Client Book Migration
Payroll
Payments
Expense Management
Bill Pay
Health Scores
Platform Telemetry

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