Jobs in Canada

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Added 21 mins ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City of Hamilton
Hamilton, ON
- Full-time
Provide contract and construction delivery and management services for the delivery of the retrofit, energy efficiency and new construction capital projects, including the co-ordination of…
Added 35 mins ago
MD
Associate Director for Enforcement-Investigation Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 hours ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
This role will have end-to-end accountability for acquisition credit risk strategy, from identifying opportunities and conducting advanced analytics through strategy design, implementation,…
Added 2 hours ago
MN
Signaling Delivery Director
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Oversee safety, quality, delivery risk and performance, acting as a senior interface with the client and delivery stakeholders.
Added 7 hours ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
This role will have end-to-end accountability for acquisition credit risk strategy, from identifying opportunities and conducting advanced analytics through strategy design, implementation,…
Added 10 hours ago
AG
Ecommerce Merchandiser - Call It Spring
ALDO Group
Montreal, QC
- Full-time
…optimizing the online product assortment to drive conversion, sales performance, and product movement. This role brings a deep understanding of product, customer behavior, and business…
Added 13 hours ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Ensure the achievement of quality, performance, and efficiency objectives, as well as compliance with regulatory standards and requirements;
Added 13 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 15 hours ago
WC
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON · Greater Toronto Area, Canada
- $25.37 to $28.46 CAD / hour
- Full-time
Applicants must reside and be legally eligible to work in Ontario · Day shifts 8:00PM to 4:00PM
Added 15 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 16 hours ago
PM
Quality Compliance Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
The Quality Compliance Manager leads the Quality Compliance team at Prollenium Medical Technologies (PMT) Inc. and is accountable for keeping PMT’s Quality Management System (QMS)…
Added 17 hours ago
UO
Senior Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
Implements operational plans, priorities, and service delivery standards aligned with institutional objectives and enhance operational performance, efficiency, service quality, and resource…
Added 18 hours ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- $128,000 to $176,000 CAD / year
- Full-time
Reporting to the Senior Director of Customer Success and Innovation at CPS, the Director, Central Assist Operations is responsible for the strategic leadership, operational performance, and…
Added 18 hours ago
BN
General Manager
Bodycote North America
Bromont, QC
- Full-time
· Must have the cognitive and mental capacity to perform essential job functions
Added 18 hours ago
SS
Director of Environmental Services - Perm Full Time
Sienna Senior Living
Toronto, ON · Etobicoke, ON
- Full-time
The Director of Environmental Services leads the Housekeeping, Laundry, and Maintenance departments to ensure the community maintains high standards of cleanliness, safety, and…
Added 19 hours ago
FH
Senior Operations Manager, Housekeeping
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Must have a passion for housekeeping
Added 20 hours ago
Service Delivery Manager
F12.net
Vancouver, BC
Establish and enforce quality assurance measures to guarantee the delivery of high-quality services
Added 20 hours ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Applicants must reside and be legally eligible to work in Ontario · Day shifts 8:00PM to 4:00PM
Added 20 hours ago
AW
Director of Avionics
Arden White
AB · Alberta, Canada
- Full-time
Monitor operational performance, including productivity, turnaround times, quality, delivery and customer satisfaction.
Added 21 hours ago
M
Chef, Logistique inversée (Retours et rappels)/Manager, Reverse Logistics (Returns & Recalls)
McKesson
Montreal, QC
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 22 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 22 hours ago
A
Senior Operations Manager, Housekeeping
AccorHotel
Toronto, ON
- Full-time
Must have a passion for housekeeping
Added 23 hours ago
SN
Integrations Developer
Six Nations Polytechnic
Brantford, ON
- Contract
Execute rigorous quality assurance and testing to identify and resolve integration or API errors.

Sales Operations Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

oin Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply on LinkedIn About employer

More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for developing sales strategies, coaching high-performing teams, and managing key client relationships to drive revenue growth.

Requirements

Candidates must have at least 5 years of sales experience in technology or internet sectors, including 3 years of team leadership experience. A bachelor's degree is required, with an MBA or equivalent practical experience preferred.

Skills

Sales management
Team leadership
Coaching
Mentoring
Business strategy
Performance management
Analytical proficiency
Digital marketing
Conflict resolution
Financial forecasting
Stakeholder management
Problem solving
Outbound sales
Sales pipeline management

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
B2B Sales
Outbound Sales
Client Experience Management
Business Process Outsourcing
Lean Six Sigma
PMP
Excel
Google Sheets
Digital Marketing
Performance Improvement
Strategic Initiatives
Account Management
Revenue Management
Quality Assurance
Stakeholder Engagement
Team Development
Business Development
Contact Center
Hybrid Organization

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Work requirements

Jobs in Canada