Find work in Canada.

329,676 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 4 mins ago
Consumer Care Team Lead (Fixed-Term Contract)
Coloplast
Oakville, ON
Full-time
The Consumer Care Team Lead supports the daily operations, performance, and development of the Consumer Care team while helping ensure an exceptional end-user experience. The role provides…
Added 4 mins ago
Manager, Radiation Program
Windsor Regional Hospital
Windsor, ON
Full-time
…Reporting to the Director of Cancer Program, the Radiation Program Manager strategically plans, directs and evaluates the quality and performance of the Radiation Program. As a strategic…
Added 4 mins ago
Senior Analyst Sales Development
WestJet
Calgary, AB
Full-time
Reporting to the Senior Manager, Sales Planning & Governance, the Senior Analyst plays a critical role at the intersection of strategic planning, analytics, business intelligence,…
Added 4 mins ago
Manager, People & Culture
Workplace Safety & Prevention Services
ON · Ontario, Canada
$100,744 to $119,633 CAD / year
Full-time
Serve as a business partner to managers, providing confidential advice and counsel based on a clear understanding of business operations.
Added 4 mins ago
Talent Management Consultant
St. Lawrence College
Kingston, ON
Full-time
Reporting to the Director, People and Payroll Operations, the Talent Management Consultant coordinates strategic talent management (TM) services and acts as the centralized point of contact…
Added 4 mins ago
hotel front desk manager
Park Place Lodge
Fernie, BC
Full-time
Develop and implement policies and procedures for daily operations
Added 4 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
Manage renewable power project mandates, from early development through to design, construction, commissioning and operations
Added 4 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Quebec, QC
Full-time
Manage renewable power project mandates, from early development through to design, construction, commissioning and operations
Added 4 mins ago
Community & Events Manager
Kelowna Innovation Centre
Kelowna, BC
Full-time
Working closely with and supporting the Director of Operations, the Community & Events Manager will have significant ownership over their areas of responsibility. The ideal candidate is…
Added 4 mins ago
Operations Manager (Heavy Duty Manufacturing) - Guelph, Ontario
The Headhunters Recruitment
Guelph, ON
Full-time
Reporting directly to the General Manager Operations, the Operations Manager will provide strategic and hands-on leadership for all plant operations, including fabrication, welding,…
Added 4 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Montreal, QC
Full-time
Manage renewable power project mandates, from early development through to design, construction, commissioning and operations
Added 4 mins ago
Service Manager, Terrace, BC
Velocity Vehicle Group
Terrace, BC
The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily,…
Added 4 mins ago
Retail Store Manager
Fire & Flower Inc.
Winnipeg, MB
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sudbury, ON · Greater Sudbury, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Temiskaming Shores, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 4 mins ago
LTL Central Canada - Dispatch Supervisor
The Erb Group
Montreal, QC
Assist in implementing new operational systems with the Operations Manager.
Added 4 mins ago
Receiving Inspector
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 4 mins ago
G Licence Truck Driver
Diabetes Canada / National Diabetes Trust
Hamilton, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 4 mins ago
Corporate Store Manager C - Store
Bulk Barn
Toronto, ON
Work with District Manager and store team to ensure compliance with:
Added 4 mins ago
Customer Service Agent - YXL
The Talent Team at Perimeter Aviation
Sioux Lookout, ON
Track Company aircraft movements via the Flight Operations Program.
Added 4 mins ago
Manager, Operations and Facilities (7-Month Contract)
Royal College of Dental Surgeons of Ontario
Toronto, ON
…customer service and project management skills to our team as the Manager, Operations and Facilities within our Operations and Facilities…
Added 4 mins ago
CareBridge NP Manager (Contract) (69-26)
Canadian Mental Health Association
Parry Sound, ON
Full-time · Contract
…coordinated pathways to ongoing attachment. The CareBridge NP Manager combines direct Nurse Practitioner practice with program leadership, working closely with the Clinic Coordinator,…
Added 4 mins ago
Senior Business Systems Engineer - Integrations & AI
Lyft
Toronto, ON
…deliver measurable outcomes. You'll work across IT, people operations, marketing, sales, finance, legal, and procurement to architect AI-first solutions that solve complex business…
Added 4 mins ago
Pharmacy Manager
Auxilium Health
AB
$110,000 to $130,000 CAD / year
Full-time
The Pharmacy/Designated Manager is responsible for overall leadership and accountability of daily pharmacy operations, team performance, and delivery of exceptional service and patient…

Sales Operations Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

oin Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for developing sales strategies, coaching high-performing teams, and managing key client relationships to drive revenue growth.

Requirements

Candidates must have at least 5 years of sales experience in technology or internet sectors, including 3 years of team leadership experience. A bachelor's degree is required, with an MBA or equivalent practical experience preferred.

Skills

Sales management
Team leadership
Coaching
Mentoring
Business strategy
Performance management
Analytical proficiency
Digital marketing
Conflict resolution
Financial forecasting
Stakeholder management
Problem solving
Outbound sales
Sales pipeline management

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
B2B Sales
Outbound Sales
Client Experience Management
Business Process Outsourcing
Lean Six Sigma
PMP
Excel
Google Sheets
Digital Marketing
Performance Improvement
Strategic Initiatives
Account Management
Revenue Management
Quality Assurance
Stakeholder Engagement
Team Development
Business Development
Contact Center
Hybrid Organization

Report this job