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Added 2 mins ago
Associate Marketing Manager
M.C.P. McCaughey Consumer Products Management Inc.
Burlington, ON
Full-time
M.C.P. McCaughey Consumer Products Inc. (MCP) is a leading full-service national distributor providing sales, marketing & brand strategy development in the Canadian marketplace for over 25…
Added 2 mins ago
Business Relationship manager
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Identify and position new service offerings in collaboration with pre-sales and solutioning teams.
Added 2 mins ago
Product Manager / Gestionnaire de Produits
Systemex Automation
Laval, QC
Full-time
…la conception, la programmation, l’assemblage et la mise en service, tout en assurant le respect des échéanciers, des budgets et des jalons de mise en…
Added 2 mins ago
New Home Concierge
Cachet Homes
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
Reporting to the Manager, Sales & Marketing, the New Home Concierge is responsible for engaging and nurturing qualified leads and serving as the initial point of contact for prospective…
Added 2 mins ago
Sales Director, Inside Sales
Clover
Mississauga, ON
Full-time
…we are further expanding our team and in search of a dynamic Sales Manager who can help us own and grow the Canadian market. This position is responsible for managing a team of sales…
Added 2 mins ago
Sales Consultant
shopceli
Toronto, ON
Full-time
Are you passionate about day-to-day operations, sales management, and customer service excellence? Do you inspire and engage your team? Then you may have the ideal skills to be part of our…
Added 2 mins ago
Personal Lines Account Manager
Impact Recruitment
Whitchurch-Stouffville, ON
Full-time
Step into a pivotal role in a thriving insurance brokerage as a Personal Lines Account Manager! Crafted for professionals who thrive on building strong client relationships, this position…
Added 3 mins ago
Assistant Store Manager Marshalls Burlington Power Centre
The TJX Companies, Inc.
Burlington, ON
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 3 mins ago
Manager, Wealth Management - Finance
Scotiabank
Toronto, ON
The Manager, Wealth Management Finance oversees financial analysis and reporting functions for the Private Banking Business Line within the Canadian Wealth Management segment of Global…
Added 3 mins ago
Key Holder (PT) - Edmonton
UNTUCKit
AB · Edmonton, Alberta
Part-time
Basic understanding of sales principles and customer service practices
Added 18 mins ago
Water Consultant
Culligan of Canada
Ontario · Brampton, ON
$60,000 to $100,000 CAD / year
Full-time
Communicate with the Sales Manager on leads and scheduled appointments.
Added 18 mins ago
Assistant Branch Manager - Sherwood Park Baseline
Servus Credit Union
Sherwood Park, AB
Full-time
As an Assistant Branch Manager, reporting to the Market Director, your primary goal is to empower, support and develop your team of Financial Advisors. As an Assistant Branch Manager, you…
Added 18 mins ago
Branch Manager
RBC
Mississippi Mills, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 18 mins ago
Property Manager
JYSK Canada
Coquitlam, BC
$70,000 to $80,000 CAD / year
Full-time
JYSK Canada is looking for a highly organized, structured, and tech-savvy Property Manager to join our Corporate Real Estate Team on a permanent, full-time basis.
Added 18 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 18 mins ago
Part Time Sales Associate (Store 2267 - London Oakridge)
Pet Valu
London, ON
Part-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Added 18 mins ago
Store Manager
Pet Valu
Cardston, AB
Full-time
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their…
Added 18 mins ago
Assistant Store Manager
American Iron and Metal
St. Catharines, ON
Full-time
…employees worldwide and over 3.5 billion dollars in yearly…
Added 32 mins ago
MANAGER-EN
La Vie En Rose
Montreal, QC
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 32 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 32 mins ago
Marketing and Communications Manager
pointA
Toronto, ON
Full-time
Meet with the Business Development Manager and Programs team to identify and design brand coherent marketing materials for all stages of the pointA sales funnel for all programs and service…
Added 32 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saskatoon, SK
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 32 mins ago
Sales Operations Manager
TP
Toronto, ON
Full-time
Job Role & Profile: B2B Sales Assistant Manager
Added 32 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 32 mins ago
Senior Retail Sales Consultant - Part Time - Mayfair Centre, BC
SWAROVSKI
Victoria, BC
Part-time
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and…

Sales Operations Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

oin Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for developing sales strategies, coaching high-performing teams, and managing key client relationships to drive revenue growth.

Requirements

Candidates must have at least 5 years of sales experience in technology or internet sectors, including 3 years of team leadership experience. A bachelor's degree is required, with an MBA or equivalent practical experience preferred.

Skills

Sales management
Team leadership
Coaching
Mentoring
Business strategy
Performance management
Analytical proficiency
Digital marketing
Conflict resolution
Financial forecasting
Stakeholder management
Problem solving
Outbound sales
Sales pipeline management

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
B2B Sales
Outbound Sales
Client Experience Management
Business Process Outsourcing
Lean Six Sigma
PMP
Excel
Google Sheets
Digital Marketing
Performance Improvement
Strategic Initiatives
Account Management
Revenue Management
Quality Assurance
Stakeholder Engagement
Team Development
Business Development
Contact Center
Hybrid Organization

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