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Account Manager
TPD® Workforce Solutions
Surrey, BC
$70,000 to $75,000 CAD / year
Full-time
…solutions for grocery and retail environments to hire a Customer Account…

TPD® Workforce Solutions

Account Manager

Surrey, BC, Canada

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Customer Account Manager

Surrey, BC | On-site

$75,000 annually + bonus

Are you great at building customer relationships and keeping complex projects moving? TPD is partnering with a manufacturer of custom displays, fixtures, and décor solutions for grocery and retail environments to hire a Customer Account Manager.

In this role, you’ll manage key customer accounts and coordinate projects from initial requirements through design, order processing, and production. This is a great opportunity for someone who enjoys combining customer service, technical problem-solving, and project coordination.

PERKS AND BENEFITS:

$75,000 base salary plus bonus
Opportunity to work with established grocery and retail accounts
Hands-on involvement in custom projects from concept through production
Collaborative environment working closely with Design, Operations, and Sales
Ample room for growth and continuous learning

WHAT YOU WILL BE DOING:

Manage key customer relationships, serving as the main contact for project requirements, orders, and updates
Interpret floor plans and blueprints to coordinate custom retail layouts and display solutions
Partner with Design and Production to ensure layouts meet customer needs and manufacturing requirements
Review drawing packages, order details, pricing, and revisions for accuracy
Coordinate timelines and resolve issues affecting delivery, customer satisfaction, and project margins
Guide Customer Service Coordinators and identify opportunities to grow existing accounts

WHAT YOU BRING TO THE TABLE:

Experience in customer account management, project coordination, or a related role
Strong communication skills and confidence making decisions and resolving customer concerns
Ability to interpret architectural drawings, blueprints, and floor plans
Proficiency in Excel and experience navigating ERP or order management systems
Familiarity with AutoCAD, SolidWorks, or similar layout and design software
Experience in manufacturing, retail fixtures, displays, or made-to-order environments is an asset

Ready to bring your customer management and coordination skills to a hands-on role? Apply today!

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More about this job

Responsibilities

Manage key customer accounts and coordinate custom retail projects from requirements and design through order processing and production. Review layouts, drawings, pricing, and revisions; coordinate timelines with internal teams; resolve delivery and customer issues; and support account growth.

Requirements

Experience in customer account management, project coordination, or a related role is required, along with strong communication and decision-making skills. Candidates should be able to interpret architectural drawings and floor plans, use Excel and ERP or order management systems, and ideally have experience with design software or in manufacturing, retail fixtures, displays, or made-to-order environments.

Skills

Customer Account Management
Project Coordination
Blueprint Interpretation
Floor Plan Interpretation
Communication
Decision-Making
Customer Issue Resolution
Excel
ERP Systems
Order Management Systems
AutoCAD
SolidWorks
Drawing Package Review
Production Coordination
Timeline Management

Benefits

Bonus
Growth Opportunities
Continuous Learning

Visa sponsorship

Not detected in the job text

Keywords

Customer Account Management
Project Coordination
Customer Relationships
Custom Displays
Retail Fixtures
Décor Solutions
Grocery
Retail
Floor Plans
Blueprints
Architectural Drawings
Custom Retail Layouts
Design
Production
Order Processing
Drawing Packages
Pricing
Project Revisions
Delivery Coordination
Customer Satisfaction
Project Margins
Excel
ERP Systems
Order Management Systems
AutoCAD
SolidWorks
Manufacturing
Made-to-Order

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