Project Advisor, Digital Printing -Markham, ON
- Markham, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- Current Vacancy to be filled
Compensation: $22-$25 per hour based on experience.
Location: ONSITE Markham, ON
Reports to: Managing Director
Important: This is not a Graphic Design role.
This is a customer-facing print solutions and project coordination position focused on advising customers, quoting, managing print projects, and coordinating work through production. Graphic design is not the primary function of the role.
The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then turn this into detailed quotes and work orders; then expedite each order into production.
The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to both work on tight deadlines and build customer relationships during times when we are less busy are an asset. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable, outgoing and customer service focused. Supervisory or customer service skills are mandatory.
Employment Type: Full-time, hourly
Compensation: $22-$25 per hour based on experience.
Location: ONSITE Markham, ON
Reports to: Managing Director
What You Will Be Doing
- Assisting the Manager in immediately responding to inquiries
- Capturing the Customer's specifications into detailed estimates or work orders
- Job specifications, pricing details and other instructions are clearly itemized
- Expediting work orders into production.
- Ensuring that all work in the location is moving along and will be complete prior to customer deadline
- Cash handling and invoicing is done in strict compliance with TPH? policies and procedures
- Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.
- Working with the manager to maintain customer relationships
- Ensuring the accuracy of data inputted into our systems
- Preparing print ready pdf files from customer supplied artwork
- Experience with Dynamics 365 CE is required
- Experience with the Adobe Creative Suite
- Experience with Adobe Acrobat
- Experience with MS Office
- Experience with CRM tools is an asset
- Customer Service experience in a retail environment
- A consultative approach to working with our customers
- Team leadership skills
- Estimating and upselling
- Strong written and verbal skills
- Detail Oriented/Accurate- close attention to and review of work orders for accuracy and completeness, quality control
- Sense of Urgency- will enjoy working in a fast-paced deadline driven environment
- Reliable- ability to work at a consistent rate of productivity, punctual and a strong work ethic
- Coachable- open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.
- Problem Solver- ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.
Inclusion and Equal Opportunity Employment
TPH is an equal opportunity employer that values diversity and inclusion. TPH does not discriminate based on race, citizenship, creed, gender, sexual orientation, age, marital status, disability, or other protected characteristics and is committed to employing a diverse workforce. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Your accommodation request will be maintained as personal and confidential. If you believe TPH is a good fit for you, feel free to submit your application, we would love to hear from you.
Salary: $22.00 - $25.00 per hour
More about this job
Responsibilities
Respond to customer inquiries, consult on print requirements, prepare detailed estimates and work orders, and expedite projects through production to meet customer deadlines. Maintain accurate customer and order information, support customer relationships, prepare print-ready PDFs from supplied artwork, and handle invoicing and cash in accordance with company procedures.
Requirements
Requires experience with Microsoft Dynamics 365 CE, customer service in a retail environment, and proficiency with Adobe Creative Suite, Adobe Acrobat, and Microsoft Office. Candidates should bring strong communication and customer service skills, estimating and upselling ability, attention to detail, reliability, multitasking skills, and a consultative, team-oriented approach.
Skills
- Customer Service
- Customer Consultation
- Print Estimating
- Upselling
- Project Coordination
- Work Order Management
- Production Expediting
- Attention to Detail
- Multitasking
- Team Leadership
- Written Communication
- Verbal Communication
- Microsoft Dynamics 365 CE
- Adobe Creative Suite
- Adobe Acrobat
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Sales
- Administrative
Keywords
- Digital Printing
- Print Solutions
- Customer Service
- Customer Consultation
- Project Coordination
- Estimating
- Quoting
- Work Orders
- Production Coordination
- Production Expediting
- Upselling
- Cash Handling
- Invoicing
- Print-Ready PDFs
- Customer-Supplied Artwork
- Microsoft Dynamics 365 CE
- Adobe Creative Suite
- Adobe Acrobat
- Microsoft Office
- CRM Tools
- Retail Environment
- Quality Control
- Data Accuracy
- Deadline Management